Two different [overlapping] reservations, points for only one
 

Last month I had two different reservations at the same hotel. Four of the nights over lapped. I only got points for one stay so I submitted a request for missing nights and points. Marriott is telling me I can only earn for one stay. One reservation was for 14 nights and the other was for four nights. Both are under my name. The reply just doesn’t sound correct.


Thank yo for your reply.

A Member can earn Points for up to three rooms and Nights for one room only. This is provided the Member personally occupies one room and pays for all three.

Since the stays overlap, you can only earn Nights for one room. Thus you earned 14 Nights instead of 14 + 4 nights.
https://marriottintl.my.salesforce.c...181S00000IFMwQ
this just doesn’t make sense. They are two different reservation numbers. I want points and nights for both reservations. Ugh

You can't get nights for two rooms in the same hotel on the same night. The question is whether technically there's some rule against collecting points for both rooms in this case.

SPG used to allow points and nights for up to 3 rooms. This went away with the merger in Aug 2018. Now you can earn points for up to 3 rooms, but Elite nights for only 1 room. Sorry but agent was right.

Here's the section of the Terms and Conditions pertaining to Nights credit (emphasis mine):

4.2.a. Only nights personally stayed by and individually billed to an Elite Member at Participating Properties are credited toward the Elite Member’s Elite membership achievement and renewal thereof. Pursuant to section 1.4.e. Accounts may be combined to achieve Elite membership.

i. Pursuant to section 2.1.a., one Elite Night Credit will be awarded to the Elite Member room for each Qualifying Night stayed.
Source: https://www.marriott.com/loyalty/terms/default.mi#elite

Since you physically can't stay in two different rooms simultaneously, you can only get Night credits for one room.

i don’t think OP is asking for double Elite qualifying nights for the same calendar night, s/he asking for points to be earned on two rooms at the same hotel on the same night.

I occasionally have relatives stay with me on the same property and at slightly different, but partially overlapping dates. The trick to make sure one gets points (not EQNs) for all expenses incurred in both rooms is to transfer one room’s entire folio into the other room’s and settle both bills with a single invoice and cc transaction.

I think the OP wants points and nights for both reservations. They were told (and would have known if they were more familiar with the T&Cs) that they can earn points for up to three rooms but nights for one room only. The OP does not like this answer and has created a thread in a rather unsympathetic Flyertalk forum to moan about it.

Moan over with, we can all move on.

Just a reminder of the FT Rules
 

If you pay for your second room then yes you should get the points for your second reservation, you can email Marriott back citing that you should be able to earn points on qualifying spending. Nights on the other hand, T&C quite clear on this it will be a no

The reply is correct. You can only earn credit for 14 nights ... and that IMO makes a lot of sense. You can get the points for the 18 nights. In the future the easiest is to have the shorter stay added to the folio of the longer stay ... that avoids any issues later on.

Before saying that the OP should get points for both rooms, I'd want to carefully check whether the separate reservations and different stay dates make a difference. It doesn't sound like both rooms were on the same bill and, in fact, IIRC it's not clear either that the OP paid for both rooms. There could be some "technical" reasons for the OP not to receive points for the second room.

Same thing just happened to me. 2 separate reservations, one for 4 nights and one for 3 nights. They had overlapping dates. MR gave me only 3 elite nights. I expected 4 (or 7 if lucky).

My goodness. My intention wasn’t to complain. My frustration is that I didn’t get points for both nights. They are two different reservations, two different rooms and two different invoices. I don’t care about the nights.

The Marriott rep said I would receive points for both rooms, but I did not receive them. I was simply looking for FlyerTalk advice or productive opinions.

Did you personally pay for both invoices, for example with a credit card in your own name?

I thought you can earn points for three concurrent rooms in the same hotel-but elite nights for only one room. (Both with the old MR and now with Bonvoy.)

This is important.

well, your OP says differently. You said you are frustrated you didn't get 'nights' for both rooms ;)

you can get points for both rooms if you paid for both of them. Easiest is to have these on one single bill, but a good agent can fix this retroactively. Again, only if you paid for both.

Yes, I paid for both reservations

As MSPeconomist notes, there are technical reasons why the second room didn't generate Points for you. Here are the Terms and Conditions explaining the which Qualifying Charges generate Points (emphasis mine):

-----
Charges incurred during a stay in a guest room at a Participating Property by a Member on his/her folio and up to two (2) additional guest rooms, including, without limitation, charges for:

A. Qualifying Rates for Stays;
B. Food and beverages (excluding alcoholic beverages where prohibited by law) and may exclude charges incurred at outlets that are not managed or operated by the Participating Property;
C. Direct-dialed in-room telephone and direct-dialed in-room fax;
D. In-room movies and video games;

provided the Member provides his/her Membership Number at the time of reservation or at check-in, stays in one of the reserved guest rooms, and pays for the charges.
Source: https://www.marriott.com/loyalty/terms/default.mi#earn
-----

Regarding the bolded conditions, it sounds like you meet the last two. Did you provide your membership number on the second reservation or at check in? If you did, you should be getting Points.

As you've discovered with this thread, clarity matters. Many of us assumed you were talking about Nights because you specifically used that word and the response you quoted addressed that fact.

If you did provide your membership number as required for that second room, let Marriott know and ask for those Points. Don't use the term Nights because that will likely generate a similar response to what you already received.

An easier way to resolve this would be to call the hotel during normal business hours (wait until Monday) and ask them to issue points for the second room. A call will be quicker than waiting for an email response. Plus, if the person starts mentioning the restriction regarding Nights, you can immediately tell them you're only looking for Points.

hmmm...

As noted above, you can receive points but not nights. What you quoted from customer service is correct - you should earn 14 nights, not 18 nights. The Customer Service quote says nothing about points. If you didn't earn points for both stays, you should respond that you accept that you should only receive 14 nights but the points that you should earn are missing.

Simultaneously, no. But I can certainly stay in two different rooms the same night.

I'm in a similar situation by the end of next week.

I booked a stay in NYC for two nights ending on Saturday. Saturday evening I plan to stay in Philadelphia for 2 nights. There's a slight chance that I may be able to head to Philadelphia late Friday night and want to get a one-night reservation at the same hotel in Philly.

My concern is that I plan to allow a guest to stay in the room prior to my arrival. I'm just wondering if there will be any "problems" with getting credit for the overlapping night.

You will not receive night credit for overlapping nights.

Thanks... Much appreciated indeed...

I had this happen to me twice this summer at two different properties. I had booked a stay at the JW Marriott in Cancun. After booking, my MIL decided to come with us for part of the trip.

I booked the second room under my name as a separate reservation. I paid for both rooms.

Initially, I only received nights and points credit for the shorter stay for my MIL. I contacted Bonvoy, and also contacted the property. The property provided all of the invoices which showed both rooms in my name, etc.

After a couple of weeks of back and forth via email I was eventually given nights and points credits for the longer reservation without a response or explanation from Bonvoy customer support.

The property said that I should be credited with points for both rooms. Bonvoy customer support eventually stopped responding via email. I tried to get a response or explanation for several weeks before I just gave up. The hassle just wasn't worth the few thousand points.

Same thing happened a month later with the same scenario. Only this time it was with the Marriott in Cancun. I received nights and points credit for the longer stay, but not for the second room that overlapped on a second reservation. Contacted Bonvoy customer support again and never got a response.

Per the T&C you do not receive night credit for any additional rooms.

I've had this exact same thing happen with family who *insist* on paying for their room--no amount of explaining will deter them... 🤷🏻‍♂️

cheers!

I usually treat my parents and siblings to a trip every year and go through the same song and dance. The rooms are pre-paid and I've set up my card for the incidentals and encourage them to charge to the room so that I can earn points for f&b spend however they usually decide to settle with their non-points earning credit cards. 🤷🏻‍♂️

I usually ask the front desk manager if there's a way to manually add these to the folios as "paid" so that I can earn points on the spend. This works very well in Asia but not in North America unfortunately.

Hello griffinj,

I'm so sorry to know that the missing stay points caused inconvenient. If you send an email with your Marriot Bonvoy number and attaching the stay folio to [email protected], we'd be happy to assist you.

Please let us know if you need further assistance.

Best regards,

Carrie L
Specialist Social Media
Marriott International
[email protected]

I wasn't expecting night credits. I didn't say that. I was expecting points per the T&C.

I had a 10 night stay on points at a hotel, added one extra room for one night also on points, and ended up with 1 elite night.
pretty crummy in my opinion

I believe the issue is the shorter stay usually processed before the longer stays end.
For example 1st and longer stay : 1-20Nov
and 2nd and shorter stay are : 7-9 Nov

on 9Nov the system process the point n nights
then on 20Nov they recognise that there is an overlap reservation and reject the longer stay.

And for multiple room points, I usually booked them in 1 reservation or combine them when check in and put the entire charge on my personal room folio.
No issue so far with points earning.

It is, of course, a PITA but you can get this fixed if you kept your documentation and contact customer service. You shouldn't have to, but you do and if you persist then somebody will fix it for you eventually. I don't get too make incorrect posts but when they occur then I email the case with my folios and an description of what I expected to happen and eventually they reply and fix it.

I have a similar issue coming up. I have a 7 night stay starting next week and ending after Jan 1. Depending on stays between now and then, I may find myself one night short of Titanium. If that's the case, I'd like to do a 1 night stay at another hotel in the midst of my 7 night stay. Based on what I've read, should I expect:

-The 1 night stay will post, because it is the first check-out day.
-The 7 night stay will not post, because the system will reject it after check-out because it sees a one night overlap.
-I can reach out to Marriott to rectify, will they credit me for 6 nights of the 7 night stay for 2021?? Or something else?

.

You cannot earn extra elite nights for concurrent nights at different hotels, so why would you do this to try and earn Titanium? Just make your seven night stay a night longer, if you need an extra night to hit Titanium, assuming the eight nights would all fall within 2020.

I'm not asking to earn extra elite nights. The 7 night stay does not count towards titanium because it ends on Jan 2.

The days of the 7 night stay that occur in 2020 will count toward 2020 EQN, eg through 12/31/2020.

If you need one additional night you will need it before your 7 night stay begins.

You can’t be in two properties at once to get nights.

If you need 7 nights to hit Titanium you need to do a night elsewhere before your 7 night stay starts. (6 nights are 2020, 1 night is 2021)

Got it, for some reason I thought any nights in a reservation that ends in 2021 count towards 2021 elite qualifying. I think maybe Hyatt does it that way and in my head just assumed it was the same. As long at the first 6 nights count towards 2020, I won't need any additional nights. Thanks all!

Hi, I had a 5 night stay from Nov 13-18 in one Marriott hotel and then had to travel for one night on Nov 14 in another Marriott hotel. Only the 1 night posted for nights and points. When I emailed customer service to get the 5 night to post instead they are telling me I won’t get the night OR the points for the 1 night stay. I understand not getting the elite night credit but I thought you still can get the points for up to 3 rooms per night? Does it matter that they are two separate hotels? Is the customer service rep correct here?