Do you understand how many points you should be getting?
 

Very easy to check. The base points at 10x your spend minus taxes and service charges in US$. You can usually see this easily on the receipt/folio and if you've not paid in US$ then pop it into a currency converter to get the correct figure. You will see instantly if the base points are near enough correct. If they are not and you have the receipt then you can get it fixed by customer service.

Then you'll get the elite multiple of the base points which will only be correct if the base is correct.

Then you'll get the Extra figure which will be welcome points (1000 or 500 or none) plus any other bonus that's going on like the current 1500 per two-night stay plus MAGC points if you've claimed them.

Easy enough to reverse engineer and get fixed if wrong.

Not really on the App as it only shows the total points not a breakdown which is what the Op was asking about. You need go to the website rather than the Ap to get the details you need to be able to check easily. It is possible with the Ap, if you know what bonus's you got to deduct those, then know your Elite points bonus to the divide by that number then work that number out into local currency and see if it matches the before spend. I wouldnt exactly call it easy and would certainly say it should be easier and the App should be able to show things more clearly in this day and age if Marriott had decent IT!

I can see the breakdown on the app. Just click on the stay, and the details appear.


https://cimg3.ibsrv.net/gimg/www.fly...2b9cbb5f9a.png

What else gives you points?

Taxi paid on the room?
Room service?
Restaurant (this one is a yes)
Laundry?

Is there a list somewhere what is and what doesnt give u points?

Really? I mentioned missing points to Marriott on numerous occasions and never got it solved.
Most of these issues were related to last year, when my status wasn't even showing correctly (was showing as a general member instead of Ambassador).

I thought you could only get points for one room per stay?

It's easy to tell if you don't have any room charges and just have your standard 1,000 welcome amenity.

It's hard if you do have room charges, are getting some sort of added promo bonus or the like, etc.

Marriott likes opacity, so this is not surprising. This is the same brand that was refusing for months to show you your YTD spend.

Interesting, mine certainly doesnt. You on Android of IoS? Also to be fair I cannto see my spend tracker in my account either despite being well beyond the 50 night rule so it maybe is m account has IT issues I guess! Also love the HOTEL BILL option on the App which does nothing but tell me the folio's are not available, does that do the same for you?

On Android I only get folios for US properties, nothing outside the US.

James

Gosh you're right! I so rarely stay in the US that I had to look back quite a few months. What's embarrassing is that it shows all the reservations I've booked/canceled (due to denied BRGs) with a $0 balance. I'm looking at one stay now with 7 denied BRGs and 1 approved. I love Marriott. :rolleyes: