Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Do you understand how many points you should be getting?

Do you understand how many points you should be getting?

Old Aug 2, 19, 1:48 am
  #1  
Original Poster
 
Join Date: Sep 2004
Location: New York, NY
Programs: Marriott Bonvoy Lifetime Tit, Hilton Diamond, BA Gold, Carlson Gold, UA*S,
Posts: 1,199
Do you understand how many points you should be getting?

One thing I hate about the app is that thereís no easy way to check if the correct amount of points are posting.

For example I got 1525 base points for a $99 stay in Acapulco but in Portugal I got 2936 for two rooms of three nights at $115.

That clearly is wrong! One room must not have posted?

But thereís no easy way to check it!!

If I got 1525 base for pretty much $100 even then for a stay of almost $700 before tax I should have at least 9,000 base...

Its all very confusing. Anyone have a good way of checking?
Johnny Rocket is offline  
Old Aug 2, 19, 2:11 am
  #2  
 
Join Date: Dec 2014
Location: Shenzhen
Programs: Marriott Bonvoy Titanium, Cathay Pacific Gold
Posts: 834
Very easy to check. The base points at 10x your spend minus taxes and service charges in US$. You can usually see this easily on the receipt/folio and if you've not paid in US$ then pop it into a currency converter to get the correct figure. You will see instantly if the base points are near enough correct. If they are not and you have the receipt then you can get it fixed by customer service.

Then you'll get the elite multiple of the base points which will only be correct if the base is correct.

Then you'll get the Extra figure which will be welcome points (1000 or 500 or none) plus any other bonus that's going on like the current 1500 per two-night stay plus MAGC points if you've claimed them.

Easy enough to reverse engineer and get fixed if wrong.
ftrichard is offline  
Old Aug 2, 19, 4:23 am
  #3  
 
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 1,698
Originally Posted by ftrichard View Post
Very easy to check. The base points at 10x your spend minus taxes and service charges in US$. You can usually see this easily on the receipt/folio and if you've not paid in US$ then pop it into a currency converter to get the correct figure. You will see instantly if the base points are near enough correct. If they are not and you have the receipt then you can get it fixed by customer service.

Then you'll get the elite multiple of the base points which will only be correct if the base is correct.

Then you'll get the Extra figure which will be welcome points (1000 or 500 or none) plus any other bonus that's going on like the current 1500 per two-night stay plus MAGC points if you've claimed them.

Easy enough to reverse engineer and get fixed if wrong.
Not really on the App as it only shows the total points not a breakdown which is what the Op was asking about. You need go to the website rather than the Ap to get the details you need to be able to check easily. It is possible with the Ap, if you know what bonus's you got to deduct those, then know your Elite points bonus to the divide by that number then work that number out into local currency and see if it matches the before spend. I wouldnt exactly call it easy and would certainly say it should be easier and the App should be able to show things more clearly in this day and age if Marriott had decent IT!
GalaxyChris likes this.
UKTraveller4Fun is offline  
Old Aug 2, 19, 5:27 am
  #4  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, AA EXP, SPG P100, Marriott Plat, Fairmont Plat
Posts: 12,070
Originally Posted by UKTraveller4Fun View Post
Not really on the App as it only shows the total points not a breakdown which is what the Op was asking about. You need go to the website rather than the Ap to get the details you need to be able to check easily. It is possible with the Ap, if you know what bonus's you got to deduct those, then know your Elite points bonus to the divide by that number then work that number out into local currency and see if it matches the before spend. I wouldnt exactly call it easy and would certainly say it should be easier and the App should be able to show things more clearly in this day and age if Marriott had decent IT!
I can see the breakdown on the app. Just click on the stay, and the details appear.



Last edited by margarita girl; Aug 2, 19 at 5:32 am
margarita girl is offline  
Old Aug 2, 19, 5:40 am
  #5  
 
Join Date: Feb 2013
Location: London
Programs: HertzPresCircle, Virgin Atlantic Gold,Hil-Diam, Europcar Elite Vip, Emirates Gold, MarriottTitanium.
Posts: 140
What else gives you points?

Taxi paid on the room?
Room service?
Restaurant (this one is a yes)
Laundry?

Is there a list somewhere what is and what doesnt give u points?
itisme is offline  
Old Aug 2, 19, 10:02 am
  #6  
 
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,841
Originally Posted by ftrichard View Post

Easy enough to reverse engineer and get fixed if wrong.
Really? I mentioned missing points to Marriott on numerous occasions and never got it solved.
Most of these issues were related to last year, when my status wasn't even showing correctly (was showing as a general member instead of Ambassador).
dimramon is offline  
Old Aug 2, 19, 10:43 am
  #7  
Hilton Contributor Badge
 
Join Date: Feb 2008
Location: In the air
Programs: BA Gold, Marriott Amb, Hilton Diamond, AMEX Plat
Posts: 6,247
Originally Posted by itisme View Post
What else gives you points?

Taxi paid on the room?
Room service?
Restaurant (this one is a yes)
Laundry?

Is there a list somewhere what is and what doesnt give u points?
The T&Cís are your friend, even though few people at Marriott have a copy to hand.
KRSW and MrM2016 like this.

Last edited by EuropeanPete; Aug 2, 19 at 11:57 am
EuropeanPete is online now  
Old Aug 2, 19, 11:39 am
  #8  
 
Join Date: Feb 2017
Location: Houston
Programs: UA 1K and Million Miler, *A Gold, Marriott Bonvoy Lifetime Titanium, Hertz Five Star,
Posts: 772
I thought you could only get points for one room per stay?
Collierkr is offline  
Old Aug 2, 19, 11:42 am
  #9  
 
Join Date: Dec 2007
Location: SFO
Posts: 2,445
Originally Posted by Collierkr View Post
I thought you could only get points for one room per stay?
I think itís one room elite credit per stay, points up to 3 rooms
myperks is offline  
Old Aug 2, 19, 12:20 pm
  #10  
FlyerTalk Evangelist
 
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.5MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 19,571
It's easy to tell if you don't have any room charges and just have your standard 1,000 welcome amenity.

It's hard if you do have room charges, are getting some sort of added promo bonus or the like, etc.

Marriott likes opacity, so this is not surprising. This is the same brand that was refusing for months to show you your YTD spend.
EuropeanPete likes this.
UA-NYC is offline  
Old Aug 2, 19, 6:00 pm
  #11  
 
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 1,698
Originally Posted by margarita girl View Post
I can see the breakdown on the app. Just click on the stay, and the details appear.


Interesting, mine certainly doesnt. You on Android of IoS? Also to be fair I cannto see my spend tracker in my account either despite being well beyond the 50 night rule so it maybe is m account has IT issues I guess! Also love the HOTEL BILL option on the App which does nothing but tell me the folio's are not available, does that do the same for you?
UKTraveller4Fun is offline  
Old Aug 2, 19, 6:08 pm
  #12  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, AA EXP, SPG P100, Marriott Plat, Fairmont Plat
Posts: 12,070
Originally Posted by UKTraveller4Fun View Post
Interesting, mine certainly doesnt. You on Android of IoS? Also to be fair I cannto see my spend tracker in my account either despite being well beyond the 50 night rule so it maybe is m account has IT issues I guess! Also love the HOTEL BILL option on the App which does nothing but tell me the folio's are not available, does that do the same for you?
iOS. No folios.
margarita girl is offline  
Old Aug 2, 19, 7:28 pm
  #13  
 
Join Date: Mar 2017
Location: British Columbia
Programs: AA, AS Gold 75K, BA, QF, SQ, Marriott Platinum Premiere
Posts: 2,786
Originally Posted by margarita girl View Post


iOS. No folios.
On Android I only get folios for US properties, nothing outside the US.

James
Flying for Fun is offline  
Old Aug 2, 19, 7:39 pm
  #14  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, AA EXP, SPG P100, Marriott Plat, Fairmont Plat
Posts: 12,070
Originally Posted by Flying for Fun View Post
On Android I only get folios for US properties, nothing outside the US.

James
Gosh you're right! I so rarely stay in the US that I had to look back quite a few months. What's embarrassing is that it shows all the reservations I've booked/canceled (due to denied BRGs) with a $0 balance. I'm looking at one stay now with 7 denied BRGs and 1 approved. I love Marriott.
margarita girl is offline  
Old Aug 2, 19, 8:46 pm
  #15  
 
Join Date: Dec 2014
Location: Shenzhen
Programs: Marriott Bonvoy Titanium, Cathay Pacific Gold
Posts: 834
Originally Posted by UKTraveller4Fun View Post
Not really on the App as it only shows the total points not a breakdown which is what the Op was asking about.
Definitely the detail is on the iOS app. Canít speak for Android but the OS was not mentioned as a criteria for response. I get the breakdown of the base, elite, and bonus points so easy to reverse engineer and check if correct. So it was exactly what the OP was talking about.
ftrichard is offline  

Thread Tools
Search this Thread