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-   -   Fee to empty mini bar fridge (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1972662-fee-empty-mini-bar-fridge.html)

peroorim Jun 4, 2019 3:30 pm

Fee to empty mini bar fridge
 
Staying at a Marriott (Bonvoy) autograph in France and was just quoted 50 EUR to empty the mini bar fridge in my room. We wanted to store some water bottles. Is that typical in France?

CCIE_Flyer Jun 4, 2019 4:09 pm

Wow. How much would it set you back to “clear” some of the minibar yourselves (via consumption)?

oopl Jun 4, 2019 4:16 pm

Did they misunderstand your request?

C17PSGR Jun 4, 2019 4:27 pm

Some minibars have pressure sensors and charge you when you move things.

mahasamatman Jun 4, 2019 6:13 pm


Originally Posted by C17PSGR (Post 31171018)
Some minibars have pressure sensors and charge you when you move things.

I have a 100% success rate getting those charges removed.

dayone Jun 4, 2019 6:17 pm

Since there is both a labor and an accounting cost, some fee is reasonable.

writerguyfl Jun 4, 2019 6:17 pm

When a business charges a fee to do something out-of-the-ordinary, they have three basic options.
  1. Charge a fee that just covers the cost of performing the task.
  2. Charge a fee that produces a profit.
  3. Charge an outrageous fee to discourage the customer from following through on the request.
Sounds as if this hotel is doing the second or third of the above options.

catocony Jun 4, 2019 6:59 pm

Ask for a bucket of ice to be brought up every few hours to keep your bottles cold, and I'll bet they will relent on the $50.00 charge.

I've had similar issues in Amsterdam, where they refuse to clear out the fridge and the pressure sensors go off with the slightest movement. I filled the recycling bin in the room with ice and it was better that way.

cre95 Jun 4, 2019 7:03 pm


Originally Posted by catocony (Post 31171337)
Ask for a bucket of ice to be brought up every few hours to keep your bottles cold, and I'll bet they will relent on the $50.00 charge.

I've had similar issues in Amsterdam, where they refuse to clear out the fridge and the pressure sensors go off with the slightest movement. I filled the recycling bin in the room with ice and it was better that way.

I imagine they would charge a delivery fee for the bucket (that you request every few hours)...

expert7700 Jun 4, 2019 7:39 pm

just carry or wheel the mini bar down to the front desk and tell them you don't need it emptied-you just do not want it in your room because you are a recovering alcoholic, on a diet, with an eating disorder.

//reminds me of when I was a little unhappy with a hotel in room safe. It was not anchored to the wall or furniture at all. The look on guests faces when I carried it in the elevator (locked) under my arm, and set it on the front desk asking if it was secure was priceless.

CCIE_Flyer Jun 4, 2019 7:50 pm


Originally Posted by writerguyfl (Post 31171258)
When a business charges a fee to do something out-of-the-ordinary, they have three basic options.
  1. Charge a fee that just covers the cost of performing the task.
  2. Charge a fee that produces a profit.
  3. Charge an outrageous fee to discourage the customer from following through on the request.
Sounds as if this hotel is doing the second or third of the above options.

Of course in this context - because hotels are, theoretically at least, purveyors of hospitality - they could simply accommodate a guest's needs without any additional charge whatsoever and chalk it up to goodwill.

Exec_Plat Jun 4, 2019 9:52 pm

Does their website list a .'mini refrigerator' as a room feature? Uness they dsclosed the fee in advance, or at check in, Id refuse to pay it. Tell them to either bring up a fridge for your use as promised or waive the fee. (A mini-refrigerator is listed as an 'amenity'... they ADDITIONALLY list a mini bar "for a fee". You want the free fridge....)

They decline, empty it and contest the charge.

I wont let crap like this ruin my stay- allow them to decline the accommodation, then take action to correct their error. Deal with the $$ later.

jrich7970 Jun 4, 2019 10:17 pm

I believe the St. Regis in DC also charges about $50 US to do this.

paolo64 Jun 4, 2019 10:45 pm

The charge is outrageous; any property with half an ounce of customer focus wouldn’t have charged it in the first instance, and if a charge had been applied in error it would be removed. Many people do require access to a refrigerator for keeping medication and/or special diet items. It is not a whim or fancy.
Those auto charge fridges are a freakin’ nightmare.

largeeyes Jun 5, 2019 7:15 am


Originally Posted by mahasamatman (Post 31171249)
I have a 100% success rate getting those charges removed.

Within a few minutes of entering a hotel in Dubai, I remember saying to my wife not to touch the bottles in the Minibar as they would be automatically charged as soon as they were moved.....only to find her going through them as I turned around....


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