Fee to empty mini bar fridge
Staying at a Marriott (Bonvoy) autograph in France and was just quoted 50 EUR to empty the mini bar fridge in my room. We wanted to store some water bottles. Is that typical in France? |
Wow. How much would it set you back to “clear” some of the minibar yourselves (via consumption)? |
Did they misunderstand your request?
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Some minibars have pressure sensors and charge you when you move things.
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Originally Posted by C17PSGR
(Post 31171018)
Some minibars have pressure sensors and charge you when you move things.
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Since there is both a labor and an accounting cost, some fee is reasonable.
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When a business charges a fee to do something out-of-the-ordinary, they have three basic options.
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Ask for a bucket of ice to be brought up every few hours to keep your bottles cold, and I'll bet they will relent on the $50.00 charge.
I've had similar issues in Amsterdam, where they refuse to clear out the fridge and the pressure sensors go off with the slightest movement. I filled the recycling bin in the room with ice and it was better that way. |
Originally Posted by catocony
(Post 31171337)
Ask for a bucket of ice to be brought up every few hours to keep your bottles cold, and I'll bet they will relent on the $50.00 charge.
I've had similar issues in Amsterdam, where they refuse to clear out the fridge and the pressure sensors go off with the slightest movement. I filled the recycling bin in the room with ice and it was better that way. |
just carry or wheel the mini bar down to the front desk and tell them you don't need it emptied-you just do not want it in your room because you are a recovering alcoholic, on a diet, with an eating disorder.
//reminds me of when I was a little unhappy with a hotel in room safe. It was not anchored to the wall or furniture at all. The look on guests faces when I carried it in the elevator (locked) under my arm, and set it on the front desk asking if it was secure was priceless. |
Originally Posted by writerguyfl
(Post 31171258)
When a business charges a fee to do something out-of-the-ordinary, they have three basic options.
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Does their website list a .'mini refrigerator' as a room feature? Uness they dsclosed the fee in advance, or at check in, Id refuse to pay it. Tell them to either bring up a fridge for your use as promised or waive the fee. (A mini-refrigerator is listed as an 'amenity'... they ADDITIONALLY list a mini bar "for a fee". You want the free fridge....)
They decline, empty it and contest the charge. I wont let crap like this ruin my stay- allow them to decline the accommodation, then take action to correct their error. Deal with the $$ later. |
I believe the St. Regis in DC also charges about $50 US to do this.
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The charge is outrageous; any property with half an ounce of customer focus wouldn’t have charged it in the first instance, and if a charge had been applied in error it would be removed. Many people do require access to a refrigerator for keeping medication and/or special diet items. It is not a whim or fancy. Those auto charge fridges are a freakin’ nightmare. |
Originally Posted by mahasamatman
(Post 31171249)
I have a 100% success rate getting those charges removed.
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