Benefits and Bonvoy credits if I have Simultaneous Stays at Different Hotels?
May 22, 2019, 5:51 am
#16
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The problem is that getting credit for the same night could mean that someone else is checking in for you and you never physically stayed at one or more of the hotels. This is the sort of behavior that could cause trouble, not a need to keep one hotel room while briefly staying elsewhere (assuming that one has actually stayed at the first hotel).
May 22, 2019, 12:32 pm
#17
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,318
“Doing this” - booking and paying for the same night at different hotels - is perfectly legitimate and, save for the potential clawback of Bonvoy benefits and credits under the T&Cs of the program, there are no grounds whatsoever to take any punitive action against the member.
Originally Posted by Marriott Loyalty Program Terms & Conditions
The Company may cancel a Member’s accumulated Points, suspend Loyalty Program benefits, suspend Elite Membership Status, suspend Lifetime Elite Membership Status (which will subsequently also remove protection against the forfeiture of Points […] or cancel a Member’s Account at any time with immediate effect and without written notice, for any reason and in the Company's sole discretion
May 22, 2019, 2:54 pm
#18
Join Date: Mar 2008
Location: DEN
Programs: UA Silver, whatever the Amex plat gets me and somehow still IHG Diamond after 3 years of no nights
Posts: 693
I would assume this is sort of like throw away segments on US airlines. Do it occasionally or infrequently and you are probably fine. Do it often and it looks like you are taken advantage of hidden city ticketing, skip lagging, etc.
To add another data point. Last month my SO and I checked into a CY in NJ for a 7 night stay on her account. That day she found out she needed to be in TX for one one in the middle of the stay for work. The one night stay posted no problem (nights and points). The longer stay did not post. After 10 days I submitted a missing stay request online under her account and explained the situation, even noting that I only expected credit for the nights that did not overlap with the other stay. Got full credit (points and nights) about a day or 2 later. Will also note that it was during double nights and points promotion. If they do audit and claw back, it would be a reasonable action, but she'll be far enough past the threshold for the next elite level at that point so it won't really make a difference to us, minus the points.
To add another data point. Last month my SO and I checked into a CY in NJ for a 7 night stay on her account. That day she found out she needed to be in TX for one one in the middle of the stay for work. The one night stay posted no problem (nights and points). The longer stay did not post. After 10 days I submitted a missing stay request online under her account and explained the situation, even noting that I only expected credit for the nights that did not overlap with the other stay. Got full credit (points and nights) about a day or 2 later. Will also note that it was during double nights and points promotion. If they do audit and claw back, it would be a reasonable action, but she'll be far enough past the threshold for the next elite level at that point so it won't really make a difference to us, minus the points.
May 22, 2019, 6:04 pm
#19
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May 22, 2019, 6:21 pm
#20
Join Date: Oct 2007
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That said there are many legitimate instances where someone may need stays at two different properties on the same night. Those legitimate instances shouldn’t open a customer up to discipline.
If Marriott wanted to push some code through to prevent double counting of nights they could do it. (Half joking)
May 23, 2019, 11:07 am
#21
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
If I read the T&C correctly, then double staying like this is not breaching T&C.
1 stay will have full night and point the other stay will get points only
The complication will be determining which stay qualify for night and which one is not
This part of t&c
4.2.d. Qualifying Charges without a personal overnight stay will not earn Elite Night Credit toward Elite membership.
1 stay will have full night and point the other stay will get points only
The complication will be determining which stay qualify for night and which one is not
This part of t&c
4.2.d. Qualifying Charges without a personal overnight stay will not earn Elite Night Credit toward Elite membership.
May 23, 2019, 11:30 am
#22
Join Date: Aug 2013
Location: YYZ, YUL, PEK
Posts: 429
I've done this a few times:
- Taking a side-trip in the middle of a Fifth Night Free stay
- Leaving the hotel early on a 7-night certificate reservation and going to a different hotel in a different city
Never had issues getting the elite points and nights in both instances.
- Taking a side-trip in the middle of a Fifth Night Free stay
- Leaving the hotel early on a 7-night certificate reservation and going to a different hotel in a different city
Never had issues getting the elite points and nights in both instances.
May 23, 2019, 11:58 am
#23
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
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Seeing this thread reminded me of some posts earlier this year concerning Marriott changing their "rules" on earning points and stay/night credits. So I decided to check out the Marriott Rewards T&Cs.
In reading the current Marriott Rewards Terms and Conditions, I found the following (which I don't remember seeing prior to the SPG program merger):
Section 2.1.d.iii " Members cannot earn or receive benefits at multiple Participating Properties for the same stay date(s)."
That pretty much sounds to me that the rules state one should only receive points and night/stay credits at a single property per night. So you can get points for up to 3 rooms per night, but they have to be rooms at the same hotel. This doesn't mean everyone will suddenly stop receiving points/night credits for rooms at multiple locations over the same nights as I doubt Marriott has implemented some type of "check" to find when posts from multiple hotels occur over the same nights. But who knows, at some point in the future, if they think this is a big enough problem, they could implement one. Or if they are auditing an account for whatever reason and find that an account received night/stay/points from different hotels over the same nights, they could then remove those nights/points. Who knows.
In reading the current Marriott Rewards Terms and Conditions, I found the following (which I don't remember seeing prior to the SPG program merger):
Section 2.1.d.iii " Members cannot earn or receive benefits at multiple Participating Properties for the same stay date(s)."
That pretty much sounds to me that the rules state one should only receive points and night/stay credits at a single property per night. So you can get points for up to 3 rooms per night, but they have to be rooms at the same hotel. This doesn't mean everyone will suddenly stop receiving points/night credits for rooms at multiple locations over the same nights as I doubt Marriott has implemented some type of "check" to find when posts from multiple hotels occur over the same nights. But who knows, at some point in the future, if they think this is a big enough problem, they could implement one. Or if they are auditing an account for whatever reason and find that an account received night/stay/points from different hotels over the same nights, they could then remove those nights/points. Who knows.
Jun 29, 2019, 4:30 pm
#24
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 977
Booked at two hotels (different cities) on the same date
I recently read that Marriott might audit one’s account if I have two different hotel rooms booked on the same date.
My scenario: 7 night stay booked on a cat 4 certificate in City A, then would like to visit City B (an hour train ride from A) and stay one night in City B in the middle of the 7-night stay.
So I will definitely personally check in and out at both hotels, and stay at both hotels (except for one night st the property where I booked 7 night on a certificate).
I do not care for that extra elite night credit— I know I won’t get it or at least shouldn’t get it. I do however hope for nice upgrade and free brekkie at both hotels (titanium).
I don’t want to get my Marriott account audited- am I worrying way too much?
My scenario: 7 night stay booked on a cat 4 certificate in City A, then would like to visit City B (an hour train ride from A) and stay one night in City B in the middle of the 7-night stay.
So I will definitely personally check in and out at both hotels, and stay at both hotels (except for one night st the property where I booked 7 night on a certificate).
I do not care for that extra elite night credit— I know I won’t get it or at least shouldn’t get it. I do however hope for nice upgrade and free brekkie at both hotels (titanium).
I don’t want to get my Marriott account audited- am I worrying way too much?
Jun 29, 2019, 4:36 pm
#25
Join Date: Feb 2008
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You'll be fine. Marriott has no clue what's going on with their members at the moment.
Jun 30, 2019, 8:25 am
#26
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Oct 7, 2019, 9:11 pm
#27
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I have a three week long business trip coming up and will be staying at an Aloft for the whole trip. On weekends I want to get out of town and do something fun for myself.My plan is to keep most of my stuff at the Aloft and only take the necessities for the weekend. If I stay at another Marriott chain hotel on the weekend, would I be able to earn points and nights at both locations?
1. Did you check out & leave your bags with the concierge ( not likely if company paid work trip)
2. Did you earn points and nights at both locations? Is your account still safe & active?
Thanks
Nov 17, 2019, 7:50 pm
#28
Join Date: Mar 2003
Location: Independence, MO USA
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Nov 17, 2019, 7:53 pm
#29
Join Date: Dec 2009
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"Members cannot earn or receive benefits at multiple Participating Properties for the same stay date(s)."
https://www.marriott.com/loyalty/terms/default.mi
https://www.marriott.com/loyalty/terms/default.mi
Nov 17, 2019, 10:09 pm
#30
Join Date: Mar 2003
Location: Independence, MO USA
Programs: AA LT Gold & Marriott Gold
Posts: 275
Thank you. I didn’t read deep enough. This is the first year I’ll qualify for Platinum and wanted to make sure.