Why there is no Elite member check in desk in Marriott?
May 12, 2019, 6:43 pm
#16
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
When I'm at a convention hotel at 4:00 pm and the elite line has four people and the regular line is 30+, I appreciate having the elite line. It has nothing to do with ego.
May 13, 2019, 1:40 am
#18
Join Date: Oct 2015
Posts: 733
I asked corporate back in January whether elite check-in line was a brand standard and they said it was at the discretion of each hotel whether to have one.
Personally, it would have been nice from a customer experience perspective if there was consistency among all Bonvoy properties during check-in, such as one standard "Welcome Back Bonvoy Platinum/Titanium/Ambassador Elite" rug or plaque leading to a desk (if unmanned, FDA calls on that person next / verifies status). Check-in lines can be quite long and bothersome, especially after a long flight or in hot climates, or when chasing MegaBonus with 30 stays in 30 days.
Personally, it would have been nice from a customer experience perspective if there was consistency among all Bonvoy properties during check-in, such as one standard "Welcome Back Bonvoy Platinum/Titanium/Ambassador Elite" rug or plaque leading to a desk (if unmanned, FDA calls on that person next / verifies status). Check-in lines can be quite long and bothersome, especially after a long flight or in hot climates, or when chasing MegaBonus with 30 stays in 30 days.
May 13, 2019, 3:39 pm
#19
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,110
I remember checking into the LAX Marriott & there were more elites in the elite line than there were in the regular check-in line. After waiting for ages I switched to the non-elite line & got checked in faster than the folk still waiting in the elite line 
Cheers.
Cheers.
May 13, 2019, 4:17 pm
#20
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
W Singapore did something I consider very smart about elite spg lines before.
They left the counter unattended. But when someone queueing there they send extra staff out and check the guest credentials. If the guest is elites, they process the check in if not the person was directed to other queue.
They left the counter unattended. But when someone queueing there they send extra staff out and check the guest credentials. If the guest is elites, they process the check in if not the person was directed to other queue.
May 14, 2019, 11:49 am
#21
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
Jun 24, 2019, 10:19 pm
#22
Suspended
Original Poster
Join Date: Dec 2016
Posts: 319
From what I've seen, the elite check-in counters are by far the toughest to manage from a operational perspective.
If you man this counter, guests will want to check-in regardless of status.. and it isn't always easy to turn status-less guests away simply by telling them that the counter is 'only for elite guests'... particularly if the counter is not serving anybody at the time.
And so this counter becomes just any other counter if manned, defeating the purpose of having one in the first place.
If you man this counter, guests will want to check-in regardless of status.. and it isn't always easy to turn status-less guests away simply by telling them that the counter is 'only for elite guests'... particularly if the counter is not serving anybody at the time.
And so this counter becomes just any other counter if manned, defeating the purpose of having one in the first place.
airline never had problem with separate economy and business class guest , and people who are not entitled to use that line would been told back to your economy regular line.
This is weird , people will not use business class in the airport. they know they just couldn’t use that area, but they are not afraid to use member area in a hotel. I think hotel is the one to blame for.What the hell is a “ membership zone”?...
I think hotel industry never really care about this , otherwise it’s the same thing as airline .
Btw, in Asia you can just asking to go to the executive lounge to check in to avoid the line, not sure if they got check in facility in the US, my experience told me there is no.
Jun 24, 2019, 11:15 pm
#23
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Airline can utilise their priority lane better as they have some degree of certainty about how many people use them on a given flight. Given the nature that whole pax in same flight will be checking in within certain period (some did offer early check in)
Hotel check in is spread into pretty much 24 hrs period.
And depends on hotel size, they most likely handling less people /day compare to airline check in desk.
One 300 room hotel would handle check in and check out (if all move in and out) similar to just 1 fully load a380
Hotel check in is spread into pretty much 24 hrs period.
And depends on hotel size, they most likely handling less people /day compare to airline check in desk.
One 300 room hotel would handle check in and check out (if all move in and out) similar to just 1 fully load a380
Jun 25, 2019, 11:15 am
#25
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,622
I've probably just been lucky, but I usually only find1-2 guests to before me.
The only place I've been recently where check-in was problematic was the Sheraton Vistana Villages in Orlando, FL, but that was due to the timeshare saleholes, but I'll save that for another thread.
The only place I've been recently where check-in was problematic was the Sheraton Vistana Villages in Orlando, FL, but that was due to the timeshare saleholes, but I'll save that for another thread.
Jun 25, 2019, 4:27 pm
#26
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,236
Something like this?
In addition to expediting the check-in experience for Elites, you would also think that the agent handling that lane would be more experienced, especially about all the features of the Bonvoy program (arrival gifts, upgrades, etc.). I've stayed several times at the NYC Marriott Marquis Times Square, and I've always found the agent in the dedicated lane. to have that experience (talk about a loooong regular line!).
In addition to expediting the check-in experience for Elites, you would also think that the agent handling that lane would be more experienced, especially about all the features of the Bonvoy program (arrival gifts, upgrades, etc.). I've stayed several times at the NYC Marriott Marquis Times Square, and I've always found the agent in the dedicated lane. to have that experience (talk about a loooong regular line!).