Marriott to Expand in Mexico 50% by end of 2023
#16
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
If Marriott was only expanding where it's "Safe' most major US cities would never get another hotel.
I think I would bet on them having realized that there's more of a market than we might realize.
As for "treating like dirt". Well, I have never been treated that way so I am not panicking now just because some people are upset over breakfast.
I think I would bet on them having realized that there's more of a market than we might realize.
As for "treating like dirt". Well, I have never been treated that way so I am not panicking now just because some people are upset over breakfast.
#17
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
#18
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I think the issue is that the resorts generally flout rules for elites in that (a) they don't follow the upgrade rules even the hotels are virtually empty -- applying the one category up principal rather than best room available and (b) are flouting the breakfast rules.
I have found the staff to be generally very good. For example, the staff at the JW Cabo and Westin PVR have been very professional when they explained they had multiple suites available but wouldn't upgrade me. The staff at the Marriott PVR was very polite too when they explained they only upgraded one category so that if I upgraded one category, they would give me a suite. The staff at the St.R. Punta Mita was very polite when they told me they couldn't do anything on my reservation when I had a travel issue that mooted out the trip. I didn't get an upgrade at the JW Cancun but they seemed busy so I'll give them a pass. Several others on here have reported problems at that property.
The facilities are all good but there is a consistent theme across the resorts in Mexico of not following the program that I don't see in other parts of the world. Even though there has been violence in the tourist areas in Cancun and Cabo, I'm not particularly worried but not following the rules doesn't help.
There is a large middle class in Mexico and I think this is a good plan of expanding ... but making the resorts follow the rules would be a good step as well.
#19
Join Date: Apr 2018
Location: USA
Programs: MarriottTitanium, LT Plat, Hyatt Globalist, Hilton Diamond,IHG Diamond,Amb,Wyndham Diamond
Posts: 129
Well said! Maybe it was the Easter weekend ,But The selection of Items at the PVR Marriott is also less than desirable otherwise paying for Breakfast is no problem either.Beans and Beans related Items.