May 11, 2019, 9:00 am
Last edit by: SanDiego1K
Description of resolution can be found here: https://www.flyertalk.com/forum/31088204-post759.html
Outrageous No-Show Fee Incurred At St. Regis Aspen
Mar 17, 2019, 6:13 am
#256
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You're basically giving the hotel or Marriott (depending on who actually receives the prepayment) an interest-free loan.
Mar 17, 2019, 6:13 am
#257
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We would also like to bring to your attention that a 60-day cancellation policy is in effect for the dates of your reservation. If changes are required within 60 days of your arrival date,cancellation penalties and additional fees may apply. Due to our remote resort destination we strongly recommend you purchase travel insurance. Please note that a monetary fee will be assessed in the event of a cancelation within 60 days prior to arrival in the amount of $32,000.
I have travel insurance but it doesn't cover things like hotel charges due to flight cancellation/delay, or illness that doesn't require ER visit, or something that's pre-existing (basically it seems that a broken leg/arm is the only thing that you can file a claim - even with that they might not cover the fee like this hotel charges).
OP - please forward your complaint to Marriott corporate - they probably will open a case for this.
Mar 17, 2019, 7:21 am
#259
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Mar 17, 2019, 7:28 am
#260
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For all the complaining, the description of the business situation, e.g. hedge fund trying to sell into REIT, explains this. The property wants and needs to generate short-term cash revenue. Whether that does future brand damage is irrelevant as the owners do not care about whether you or others return next year. Thus, whether other properties grant various courtesies is not helpful here because this one will not.
That gamble may or may not pay off. If the property can be sold, it will be for the new owners to establish a new strategy. If the place cannot be sold at an acceptable price, the current owner is stuck with the brand damage.
People make business judgments every day.
That brings one to hedging onerous conditions oneself. The notion that there is simply "travel insurance" is a naive approach. Most throwaway policies which come attached to some other product such as a CC, do not cover expensive or outlier situations. Thus, given what is on the line, it pays to read your policy carefully and to purchase insurance to cover the risk you are taking or to absorb the risk yourself. Either approach is fine so long as you understand it.
That gamble may or may not pay off. If the property can be sold, it will be for the new owners to establish a new strategy. If the place cannot be sold at an acceptable price, the current owner is stuck with the brand damage.
People make business judgments every day.
That brings one to hedging onerous conditions oneself. The notion that there is simply "travel insurance" is a naive approach. Most throwaway policies which come attached to some other product such as a CC, do not cover expensive or outlier situations. Thus, given what is on the line, it pays to read your policy carefully and to purchase insurance to cover the risk you are taking or to absorb the risk yourself. Either approach is fine so long as you understand it.
Mar 17, 2019, 7:31 am
#262
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Of all the horrible changes in the program, this is the one that if it continues to spread would absolutely cause me to move my business to another program. It basically makes points unusable for those of us who need flexibility in our travel plans.
Mar 17, 2019, 7:53 am
#263
Join Date: Sep 2018
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It does not explain Marriott allowing an increasing number properties to require cash prepayment on award stays, combined with a 60 day (or longer cancellation policy).
Of all the horrible changes in the program, this is the one that if it continues to spread would absolutely cause me to move my business to another program. It basically makes points unusable for those of us who need flexibility in our travel plans.
Of all the horrible changes in the program, this is the one that if it continues to spread would absolutely cause me to move my business to another program. It basically makes points unusable for those of us who need flexibility in our travel plans.
those properties with this kind of policy don’t welcome award redemption. You can take your point redemption to other properties, just not these.
When the contract renews, either these properties will leave Marriott or they will be of those properties which do not accept points.
Mar 17, 2019, 8:31 am
#264
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those properties with this kind of policy don’t welcome award redemption. You can take your point redemption to other properties, just not these.
When the contract renews, either these properties will leave Marriott or they will be of those properties which do not accept points.
The property may just figure that thew few who book away don't matter and are made up for by the "no muss no fuss" aspect of having the cash in hand.
Mar 17, 2019, 8:51 am
#265
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I think hotelboy is referring to Powell's concurrence. But I'm not really sure what a First Amendment case really has to do with the issue here. I don't think it stretches the imagination to say that it's "sleazy" for a hotel to penalize a guest who calls and lets the hotel know that they will be late due to circumstances outside of their control. In fact, I would probably use words much harsher than "sleazy."
Originally Posted by Potter Stewart
I shall not today attempt further to define the kinds of material I understand to be embraced within that shorthand description ["hard-core pornography"], and perhaps I could never succeed in intelligibly doing so. But I know it when I see it.
Sleazy hotel behavior, like obscenity, may be hard to define objectively, but we all know it when we see it.
Mar 17, 2019, 9:14 am
#266
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My thoughts exactly.
Since when are points reservations considered to be prepaid? If this is what they mean, then the hotel should receive the points at the time the award reservation is made.
I can't believe that this is a property that requires ALL reservations to be prepaid, like some cheap all inclusive "resort." So then points reservations shouldn't be required to be prepaid either unless the hotel is offering some special discounted rate on prepaid awarrd reservations that can be chosen at the time of booking (with the usual nonrefundable after 24 hours verbiage revealed at the time of selecting these promo rates.
Of course. However, I wonder what happens if the hotel goes out of business in the meantime. Unless your credit card company goes to bat for you, I would guess that this would be considered some sort of tertiary unsecured debt.
NO, you do NOT need ID to make a reservation, just to check in.
However, most customers don't follow the details of hotel ownership, so the new owners will be stuck with the brand damage being done now. I hope they do their due diligence and realize that they should offer a reduced price or alternatively plan to completely rename/rebrand the property if they do purchase it (and pay the associated expenses to do so).
I can understand that very very very very very few properties (Maldives for example but not Colorado) may be justified in having a 30 day or longer cancellation deadline. For these few exceptional cases, that's OK if the policy is fully and clearly disclosed when one begins a search and again (with the amount of loss stated) at the time of booking, but it's not something that some random normal hotel should be free to impose at will and especially without clearly disclosed terms.
I can't believe that this is a property that requires ALL reservations to be prepaid, like some cheap all inclusive "resort." So then points reservations shouldn't be required to be prepaid either unless the hotel is offering some special discounted rate on prepaid awarrd reservations that can be chosen at the time of booking (with the usual nonrefundable after 24 hours verbiage revealed at the time of selecting these promo rates.
NO, you do NOT need ID to make a reservation, just to check in.
For all the complaining, the description of the business situation, e.g. hedge fund trying to sell into REIT, explains this. The property wants and needs to generate short-term cash revenue. Whether that does future brand damage is irrelevant as the owners do not care about whether you or others return next year. Thus, whether other properties grant various courtesies is not helpful here because this one will not.
That gamble may or may not pay off. If the property can be sold, it will be for the new owners to establish a new strategy. If the place cannot be sold at an acceptable price, the current owner is stuck with the brand damage.
People make business judgments every day.
That brings one to hedging onerous conditions oneself. The notion that there is simply "travel insurance" is a naive approach. Most throwaway policies which come attached to some other product such as a CC, do not cover expensive or outlier situations. Thus, given what is on the line, it pays to read your policy carefully and to purchase insurance to cover the risk you are taking or to absorb the risk yourself. Either approach is fine so long as you understand it.
That gamble may or may not pay off. If the property can be sold, it will be for the new owners to establish a new strategy. If the place cannot be sold at an acceptable price, the current owner is stuck with the brand damage.
People make business judgments every day.
That brings one to hedging onerous conditions oneself. The notion that there is simply "travel insurance" is a naive approach. Most throwaway policies which come attached to some other product such as a CC, do not cover expensive or outlier situations. Thus, given what is on the line, it pays to read your policy carefully and to purchase insurance to cover the risk you are taking or to absorb the risk yourself. Either approach is fine so long as you understand it.
It does not explain Marriott allowing an increasing number properties to require cash prepayment on award stays, combined with a 60 day (or longer cancellation policy).
Of all the horrible changes in the program, this is the one that if it continues to spread would absolutely cause me to move my business to another program. It basically makes points unusable for those of us who need flexibility in our travel plans.
Of all the horrible changes in the program, this is the one that if it continues to spread would absolutely cause me to move my business to another program. It basically makes points unusable for those of us who need flexibility in our travel plans.
Mar 17, 2019, 9:41 am
#267
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I once had a contract with a hotel that left Marriott's flagship Marriott brand. It took me 6 months to get paid and expenses reimbursed, including interest, because they didn't have the cash flow. I learned my lesson. I'm more careful now as I don't have enough cash flow to move money around for 6 months.
Mar 17, 2019, 10:24 am
#268
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Search Results
Featured snippet from the web
Some Form of Identification: When checking into a hotel, you'll need to present proof that you are the person who made the reservation and that you are over eighteen years of age. This can be anything from a driver's license to a state ID card or passport. Hotels require identification for two main security reasons. The first is to protect customers from fraudulent credit card use and theft. Requiring identification upon check-in is a way that hotels can ensure that a hotel room was not booked with a stolen credit card. The second reason that hotels check identification is to protect the safety of their guests. Requiring an ID for check-in is a way to make sure that only registered, paid guests are admitted to hotel rooms, and prevents strangers or criminals from compromising the personal safety of those staying in the hotel.Laws in most states
Section 27. Every innholder, and every lodging house keeper required so to do under section twenty-eight, and every person who shall conduct, control, manage or operate, directly or indirectly, any recreational camp, overnight camp or cabin, motel or manufactured housing community shall keep or cause to be kept, in permanent form, a register in which shall be recorded the true name or name in ordinary use
Los Angeles, an ordinance specifically targets cash or walk-in guests:
Renting of Hotel Rooms. The operator of a hotel shall not rent a room except in compliance with the following conditions. (a) A guest who pays all or part of the rent for a room in cash at the time of checking in, and a walk-in guest, shall be required to present an identification document or a housing voucher at the time of checking into the hotel.
Every foreign country I have ever checked in (> 1 per month x 20years) requires your passport. I give them a zerox and not the real McCoy
Mar 17, 2019, 10:29 am
#269
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I'm sure he wasn't implying any sort of legal precedent. It obviously refers to Justice Stewart's famous quote about obscenity.
https://en.wikipedia.org/wiki/I_know_it_when_I_see_it
Sleazy hotel behavior, like obscenity, may be hard to define objectively, but we all know it when we see it.
https://en.wikipedia.org/wiki/I_know_it_when_I_see_it
Sleazy hotel behavior, like obscenity, may be hard to define objectively, but we all know it when we see it.
Mar 17, 2019, 10:33 am
#270
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My thoughts exactly.
Since when are points reservations considered to be prepaid? If this is what they mean, then the hotel should receive the points at the time the award reservation is made.
I can't believe that this is a property that requires ALL reservations to be prepaid, like some cheap all inclusive "resort." So then points reservations shouldn't be required to be prepaid either unless the hotel is offering some special discounted rate on prepaid awarrd reservations that can be chosen at the time of booking (with the usual nonrefundable after 24 hours verbiage revealed at the time of selecting these promo rates.
Of course. However, I wonder what happens if the hotel goes out of business in the meantime. Unless your credit card company goes to bat for you, I would guess that this would be considered some sort of tertiary unsecured debt.
NO, you do NOT need ID to make a reservation, just to check in.
However, most customers don't follow the details of hotel ownership, so the new owners will be stuck with the brand damage being done now. I hope they do their due diligence and realize that they should offer a reduced price or alternatively plan to completely rename/rebrand the property if they do purchase it (and pay the associated expenses to do so).
I can understand that very very very very very few properties (Maldives for example but not Colorado) may be justified in having a 30 day or longer cancellation deadline. For these few exceptional cases, that's OK if the policy is fully and clearly disclosed when one begins a search and again (with the amount of loss stated) at the time of booking, but it's not something that some random normal hotel should be free to impose at will and especially without clearly disclosed terms.
But, that is all downstream. Apparently the current owners need cash today and tomorrow is another day.