You did.

See? You did again.

Emails often don't come these days.

The website frequently doesn't show all reservations.

I don't know, I've never written one down.

OP claims to have seen a confirmation screen. Perhaps OP is mistaken; perhaps not. To assert that OP did not, in fact, see a confirmation screen would be to introduce a claim not based in evidence. I'm happy you have the time to be so proactive with your reservations. I certainly over-babysit mine because I am deeply broken; others perhaps are able to live their lives rather than spend all their time on travel provider websites.

I don't know where the original poster lives/has citizenship, so maybe it's not relevant to him, but ESPECIALLY when I am traveling to another country (which I do almost every month), I always print out the hotel reservations/confirmations. I have been asked to show them in immigration/customs in several countries (not just the address on some form, or a visa, but the actual hotel reservations). Yes, I could show them on my phone, but then I run the risk of having to give my phone to an immigration official, sometimes in countries where I'd rather not do that/trust them.

Just another vote for the "print it" camp (and no, I don't own a printer, but I have one in my office!).

Meh, I've been in 3 countries today and about 15 this month. I don't think I've seen a printer other than in my client's office since September sometime.

Funny...Seems like those who like to use the words "fake news" are actually the ones providing fakes news. Here are the facts:

Fact #1 : Confirmation emails are NOT instantaneous. On a few instances, they are not even sent to our email account. As an example, last week I made a booking and it came to my email 3 days after.

Fact #2 : As seen on the screenshots I just took RIGHT NOW, Reservations cannot be seen online.

Fact #3 : Calling CS to confirm a reservation may take hours to get a hold of someone.

But then again, this "member" is a Marriott member for 20 years so what do we know about MR I.T.? And speaking of responsibility. The one that should take ownership and responsibility is Marriott because it is their website and their I.T.

Yes OP "should have" taken screenshots or whatever as it is common knowledge that MR I.T. is....(fill in the blanks). But to blame the customer who made a last minute booking (and catching a flight thereafter) for not writing confirmations down on a post it note?, is simply so mind blogging...Anyways lesson learnt.
https://cimg7.ibsrv.net/gimg/www.fly...2ac726298a.png

Just took this right now. No info on future trips
https://cimg0.ibsrv.net/gimg/www.fly...b4d12f70b7.png

And another. Clearly shows that some reservations may not be displayed. These images are NOT fake news. But on the contrary, are FACTS

I barely even use a laptop these days. Just did a 3 week trip and only had my mobile. Not a problem except for....dealing with Marriott I guess.

Never use a pen except for filling out custom forms and signing contracts. Been to 15 countries recent months in 4 continents and never had to physically show reservations, though surprisingly New Zealand asked. 1st time 10+ years entering a country that happened.

I haven't owned a printer in 15 years.

Post-it notes...I had that when I was a kid.

I guess I need to buy a printer, pen and post its just to book Marriott hotel rooms?!

Then I can be happy like the 20 year Marriott apologists who must be trolling us?!

What about that 1-2 hour period today that I couldn't get in Marriott app? Was that my fault too for not have a mainframe, server and host my own Marsha reservation system.

Or maybe I just take my mobile phone and book with other chains.

I am not fleeing Marriott but aside from current reservations and me trying to use points... I am looking to other chains first.

I have 21 Marriott nights coming up and 18 non Marriott nights.

Such a ratio would have been unheard or pre-integration. Once they fix technical issues I will try again and give Marriott a chance as they have been fair in benefits. I am no never Marriotter

And there are defibitely good things about merged program.

I thought I was safe from from all this fiasco until this morning I discovered that my nights-to-date and lifetime nights have decreased by 5. That, combined with a transfer to British Airways that hasn't been completed in 4 weeks and a missing stay from last week (stays usually post within 24-48 hrs after check out in my experience), makes me like Marriott less and less.

There are other reasons to always print reservations besides the chance of IT failures. I once got to a hotel which had just woken up a minute before from a power failure, and the ONLY reason they were able to check me in right away was because I had a printout of my reservation. (Otherwise i would have had to wait a long time for their reservation systems to all come back up slowly.)

I've also had cases where the hotel pulls the wrong rate up for some reason, and I occasionally have to show the confirmation to get them to honor the rate I booked (though in some other cases they straighten it out without that).

And meanwhile, what has Marriott been doing the past (close to) two months other than IT failures, of one kind after another after another? :confused: If there's ever a time I would not trust Marriott reservations, it's during this merger mismanagement mess.

I used to print out hard copies but these days I print a PDF file to my computer then send myself an email with PDF files of each hotel reservation on a trip which tends to be 30 to 40 days long.

There were times hotels claimed not having the reservations until I showed them the "print out" then the clerk went inside for 10 min, then emerged miraculously found the reservations. Happened a few times at different chain hotels (IHG, Marriott, SPG)
Last year at Radisson SEA I used a free night cert the hotel asked to make a copy of my ressie print out because they did not have the cert number. The print out saved them works to look it up thru their system.

Also last minute bookings on OTAs more than once the independent hotels DID NOT have any record, but once shown them the PAPER print outs they were able to sort it out at the back office.
We were at Rhodes 2 years ago and needed a night at Athens on the arrival night when we flew to Athens a day earlier than planned. Booked a last min hotel on Expedia. I insisted to find an internet cafe where I could print out a hard copy while my husband said we just needed to take a picture... Thanks to my insistence, when we walked in the hotel at Athens, the clerk did not find the reservation at all but he READ the reservation print out carefully. Then he said to me, "Not to worry, you have already paid the reservation" pointed to the Expedia confirmation where it said it is PAID IN FULL with the credit card, "we would honor the reservation and then contact Expedia on this." He then asked me, " May I make a copy of this? so it can be put in the folio so you dont have to explain to the person again when you check out the next morning." Very thoughtful clerk. Sure enough the next morning the person (a manager this time) who checked us out, read the note and saw the reservation copy. She told me they would work it out with Expedia, not to worry. Again, I would not know if not having the print out, what might happen,

So our experiences have shown that paper print outs have saved us a few times each year. I recycled USED paper (one side has already had stuff on it - a practice being very popular in Hong Kong and Down Under - both Australia and New Zealand). I then threw away the paper as the trip went on.

I know it is unfathomable to those who rely on their phones but since almost on each trip the paper print out came to rescue once or twice, and I would not know when that happens on each trip, I continue to print out the minimum.

Oh, talking about countries want to see the hotel reservations. A couple years ago at CDG, the airport security that preceding the check in with the US airlines, wanted to see our hotel bills when they asked where we stayed for the week. Well, the hotel bill was ZERO and normally would not be given but I asked IC Le Grand to please just print me one with the stay details (5 nights on points). The security lady went nut when she saw a 0 value bill. Then 3 of them made a little circle for a 10 min "conference" , came back to demand to know Who paid your hotels? I showed them the reservation print out that had the point redemption details. They were still skeptical. After a few moments they placed shocking pink little stickers all over our bags and we were finally allowed to check in at UA counter - with the SSSS BPs as expected. A long story just to let some of you who were never encountered stuff like this in your 30 countries travels...

An officer at the SVO on the DEPARTURE, asked to see our hotel reservations at Moscow, AND just how we entered Russia - despite the land crossing stamp (with a little symbol of a coach) was clearly on our passports. Yeah, the full color print out of DL tickets AND the Renaissance at Moscow satisfied him - and we were LEAVING the country, flying SVO to CDG on AF, in business class...
I could not imagine if all we had were some screens stored in the cell phone...

Everyone has a printer. It is called "print to file!" I do that and store them in a trip folder and then send the folder to my Partner just in case one of our devices is lost or stolen.

James

seems like some folks are good to take ownership of their situations and others not so much. Sure, it would be great if everything always worked out perfect without any extra steps...going back to the OP's situation, a little up front legwork (less than a minute) and most problems related to this subject can be avoided. Nothing wrong with winging it either, I just personally wouldn't whine about it on FT when it doesn't work out. Or claim to be in utter embarrassment over it...most people have had it happen to them (me multiple times)...move on and learn from it.

There's a lot of self-important silliness posted about how technologically superior some people think they are.

Some people preach systems and some people prefer simplicity. There's no right answer. Whatever works for you. As for me, I'm well north of 2,000 reservations made in my life. I've a had problems with a few, but I've never needed more than a reservation number to remedy. YMMV.

Lots of silliness by many here and Marriott not to understand and embrace technological trends and advances.

Someone with 2000 nights is at a different age than a 25 year old consultant who stays 200 nights a year and takes a mobile first lifestyle.

Companies need to keep in touch with changes. Or else they will miss the upcoming 1800 nights for today's 25 year old.

I've been trying my best to see the upside of the Marriott takeover. I've been trying to give them the benefit of the doubt and really give them a chance to shine. I've started to diversify and have stayed a few times at Marriott properties instead of SPG ones.

But now I can't manage my existing reservations and I can't make new ones. And I'm starting to have my doubts that my Platinum requalification will be calculated properly. I'm also appalled that I may need to actively keep printouts of my reservations instead of just expecting Marriott to operate as SPG did.

I'm reasonably close to Lifetime Platinum status. For me, it's worth going for it. But damn is Marriott ever making it as hard as possible for me to stay at their properties.

https://cimg8.ibsrv.net/gimg/www.fly...d9047ee1b7.png

There are technological trends & advances & there's common sense. If someone blithely thinks all is ok w/ a ressie (especially given Marriott current IT issues) & does jack all to verify it's good to go, that's on them if it goes haywire - regardless if they're a millennial or a baby boomer.

While some consider saving an email confirmation into a folder on a laptop/phone or a pdf emailed to oneself is way over the top in terms of what one should have to do, others do the 1 minute thing & know if something goes wrong w/ the website or anything else, they have back-up. Whether it be bizness or a vacation, a 30 second to 1 minute time investment isn't a big deal (at least IMO) in terms of making sure things go smoothly.

Cheers.