Marriott CEO Asks Unhappy Members To Hold Tight, Platform Is Stabilized
#541
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Honestly, in the past I would have thought 2 WEEKS was ridiculously long to solve an issue like this let alone 2 MONTHS and counting
I wonder how many people are affected
Please post any updates!
#542
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
The unforced errors aren't helping. I am pretty annoyed that for the most recent MegaBonus the exclusion of award stays isn't listed in the fine print. I realize that every other MegaBonus has been that way, but they always said "paid stays". This one doesn't say that. .
nights spent while redeeming an award are not eligible for bonus points.
https://www.marriott.com/rewards/pro...promotion=FB18
#543
Join Date: May 2015
Location: SFO
Posts: 82
Wow. Just wow. But not in a good way. Just checked my account and noticed that a very large number of status nights disappeared. I am back to my SPG pre-merger nights number (i.e. all Marriott nights are gone). Instead of easily clearing the 750 nights threshold I am now notably under and cannot reach 750 nights by 12/31. I opened a ticket right away. Whether this gets resolved in time, and whether Marriott will be able to figure this out post fact starting on 1/1 I doubt very much. This is aggravating and disappointing.
#544
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
And that iha been one of my main issues with the merger prior to the IT issues. I have always thought of Marriott like Hilton a big brand with a lot of properties at all price points. SPG was similar to Hyatt a more upscale brand mostly full service and upscale properties with a much smaller footprint. Those guests want/expect a different level of service. I have read about all kinds of people unable to make Ambassador because of the spend requirements, SPG never had one since at 100 nights unless you were in Asia a lot it 200 bucks a night is relatively easy.
#545
Join Date: May 2014
Posts: 17
I sitll haven't merged my SPG account with my Marriott, anyone have advice to either do it or wait? Keep my SPG number or keep my Marriott number? At this point it is just for simplicity as I am moving away from the brand after 10 years of status as this is continuing to be ridiculous. I shoudn't have to micro manage my travel accounts when I already travel too damn much as it is but when I have to actually e-mail the company tracking my status to tell them they havn't updated or given me status credit for 2019 that's beyond stupid.
#546
Join Date: Aug 2003
Location: MSN
Programs: Delta DM, Bonvoy LT Titanium, Hertz PC
Posts: 1,987
Wow. Just wow. But not in a good way. Just checked my account and noticed that a very large number of status nights disappeared. I am back to my SPG pre-merger nights number (i.e. all Marriott nights are gone). Instead of easily clearing the 750 nights threshold I am now notably under and cannot reach 750 nights by 12/31. I opened a ticket right away. Whether this gets resolved in time, and whether Marriott will be able to figure this out post fact starting on 1/1 I doubt very much. This is aggravating and disappointing.
#547
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I sitll haven't merged my SPG account with my Marriott, anyone have advice to either do it or wait? Keep my SPG number or keep my Marriott number? At this point it is just for simplicity as I am moving away from the brand after 10 years of status as this is continuing to be ridiculous. I shoudn't have to micro manage my travel accounts when I already travel too damn much as it is but when I have to actually e-mail the company tracking my status to tell them they havn't updated or given me status credit for 2019 that's beyond stupid.
#548
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
Have all of the issues with MR accounts that begin with zero been resolved? That's one of the factors preventing me from combining, although I suppose soon I'll have no choice and I probably should keep an account number that I almost have memorized.I had wanted to keep my old SPG number for sentimental value but since that isn't an option, I have no attachment to my new SPG number and we've never been told how they were assigned. If the answer is historical order, I might want to reconsider and keep the new Starwood number.
In terms of the poster you're answering, I'd be concerned that if someone permanently fails to combine accounts, eventually all of the points, lifetime nights, and any years of elite status will be lost.
In terms of the poster you're answering, I'd be concerned that if someone permanently fails to combine accounts, eventually all of the points, lifetime nights, and any years of elite status will be lost.
#549
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Have all of the issues with MR accounts that begin with zero been resolved? That's one of the factors preventing me from combining, although I suppose soon I'll have no choice and I probably should keep an account number that I almost have memorized.I had wanted to keep my old SPG number for sentimental value but since that isn't an option, I have no attachment to my new SPG number and we've never been told how they were assigned. If the answer is historical order, I might want to reconsider and keep the new Starwood number.
In terms of the poster you're answering, I'd be concerned that if someone permanently fails to combine accounts, eventually all of the points, lifetime nights, and any years of elite status will be lost.
In terms of the poster you're answering, I'd be concerned that if someone permanently fails to combine accounts, eventually all of the points, lifetime nights, and any years of elite status will be lost.
#550
Join Date: Apr 2004
Location: PER
Programs: AA LPLT, SQ Gold, QF, BA, UA, AS NB, Bonvoy LPLT, HH Gold
Posts: 376
Does anyone see their Account activity online or is it just me that has been unable to see it for 4 months now and still waiting?
On a completely separate question - I reached Ambassador status about a month ago. Have had no contact or any confirmation of who my ambassador is/ Have travelled 3 or 4 times since. Is this normal - how do I contact them?? My son turns 18 with me on holidays at a Marriott hotel in Japan in a few weeks time and I kind of hoped that my Ambassador might help with a cake or something nice but I have no idea how to find out who or how to contact them. Any suggestions appreciated
On a completely separate question - I reached Ambassador status about a month ago. Have had no contact or any confirmation of who my ambassador is/ Have travelled 3 or 4 times since. Is this normal - how do I contact them?? My son turns 18 with me on holidays at a Marriott hotel in Japan in a few weeks time and I kind of hoped that my Ambassador might help with a cake or something nice but I have no idea how to find out who or how to contact them. Any suggestions appreciated
#551
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
Does anyone see their Account activity online or is it just me that has been unable to see it for 4 months now and still waiting?
On a completely separate question - I reached Ambassador status about a month ago. Have had no contact or any confirmation of who my ambassador is/ Have travelled 3 or 4 times since. Is this normal - how do I contact them?? My son turns 18 with me on holidays at a Marriott hotel in Japan in a few weeks time and I kind of hoped that my Ambassador might help with a cake or something nice but I have no idea how to find out who or how to contact them. Any suggestions appreciated
On a completely separate question - I reached Ambassador status about a month ago. Have had no contact or any confirmation of who my ambassador is/ Have travelled 3 or 4 times since. Is this normal - how do I contact them?? My son turns 18 with me on holidays at a Marriott hotel in Japan in a few weeks time and I kind of hoped that my Ambassador might help with a cake or something nice but I have no idea how to find out who or how to contact them. Any suggestions appreciated
Best Regards,
Abbey Liu
Specialist, Social Media
Marriott International
[email protected]
#553
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
Does anyone see their Account activity online or is it just me that has been unable to see it for 4 months now and still waiting?
On a completely separate question - I reached Ambassador status about a month ago. Have had no contact or any confirmation of who my ambassador is/ Have travelled 3 or 4 times since. Is this normal - how do I contact them?? My son turns 18 with me on holidays at a Marriott hotel in Japan in a few weeks time and I kind of hoped that my Ambassador might help with a cake or something nice but I have no idea how to find out who or how to contact them. Any suggestions appreciated
On a completely separate question - I reached Ambassador status about a month ago. Have had no contact or any confirmation of who my ambassador is/ Have travelled 3 or 4 times since. Is this normal - how do I contact them?? My son turns 18 with me on holidays at a Marriott hotel in Japan in a few weeks time and I kind of hoped that my Ambassador might help with a cake or something nice but I have no idea how to find out who or how to contact them. Any suggestions appreciated
My MR account has been showing no activity since early October, which is obviously wrong.
#554
Join Date: Jan 2006
Location: LAX
Programs: AA EXPPLT, United 1K, *wood PLT, Delta Gold, Hyatt Diamond, Southwest A-list
Posts: 392
Mine hasn’t shown activity since September. It’s a problem for several members. Frustrating but apparently being fixed. I have to keep a separate excel spreadsheet to keep track.
#555
Join Date: Aug 2003
Location: MSN
Programs: Delta DM, Bonvoy LT Titanium, Hertz PC
Posts: 1,987