Ah, I see now. All my stays since the merger turned up on the same day last week - though I've still not had my stay from Monday arrive!

I will take it a step further. There seems to be an attempt by Marriott to put using Points at the VERY bottom of the list of items needed to be fixed.

Whether it was the Travel Package fiasco, not allowing bookings at new hotels using points until 2019, not answering the missing stay emails sent to them or locking up our points during the transition EARLY so they couldn't be used it is has been clear MARRIOTT has no problem screwing anyone trying to redeem their points. I bet through the merger they end up 'losing" millions of dollars worth of points.

Probably a good business plan. How many people will just give up and "let it go" vs spending endless hours on the phone with them or sending emails that bounce.

Tell me the reason for not announcing the new TP charts before the merger or explaining the conversion, allowing hotels to stop taking award reservations before the merger? I do think in the order of priority for Marriott.... getting award stays/points working is low on their list. Especially before the new program and the New Premium Category. roll out in 2019. Look how many of us are missing nights, stays, etc one month after the merger.

Can you imagine how many people that is? They haven't empowered ANYONE to fix these errors which shows what they think about US Marriott Rewards Members.

I have points stuck in my wife's account that I have a CASE # and was promised AFTER the merger I would be allowed to move back into my account. I was promised it would be done for me. I was promised phone calls and return phone calls.... NADA. I need those points for a Dec Award Stay that is non refundable 60 days out.... 20 hours of calls and and 3 other case #'s on other issues ALL ignored for this PP.

Yes I do think they are intentionally handling these issues last. 30 days have gone by which is enough time where they could have trained HUNDREDS of agents on how to fix this if they wanted to do it. They haven't fixed basic things like the inbox for missing stays not working. Again this is 34 days after the merger not 1 week.

Again I think the Lurkers are stuck in the middle of this and probably thinking the same thing about this complete cluster F of an integration.... but the simple answer that Marriott wants us to live with is to call in and book the reward with an agent on the phone.

The REALITY of that is however much different since it will likely take you over an hour on hold to actually get a human on the phone. It took me over 3+ hours on hold to book an award stay that should have taken me 1 minute online and at max 5 minutes on hold with the "old" SPG. (One time before I got a human the standard award room that was showing as bookable via a paid stay was gone out of the system by the time I got someone on the phone! Call back! Two other times I gave up after being on hold for over an HOUR. Forth time was a charm after being on hold for 20 minutes!)

I have sent 4 emails to customer service over the last month. Not a response to a single one. Losing hope fast as the cock-up continues. Already started to book stays with Hyatt. Push comes to shove what choice do us consumers have? I am sure I am not the only one.

I would think Hyatt is watching this very closely indeed, there's no doubt a great chance for them to pick up a lot of disgruntled former SPG members here if things don't get fixed. It would probably make sense in a month or two if they were to offer, say, a targeted fast track to Globalist offer for former SPG Platinums with an appropriate stay profile or something similar.

I would say at this stage of the game. A mess like this could take years to recover from. I use to literally go out of my way to stay at Starwood properties. An extra 30% to a comparable hotel or driving an extra 30 minutes to give Starwood my business.

Me too! If MR cared they would STOP being silent about this mess! On FB they have pretty much stopped responding and all of the Visitor Posts on their site are complaining about all the issues. All of their top brass that touted this program integration and how great it's going to be for customers need to stop ignoring all the issues and need to publicly tell us how they are going to fix this mess. Maybe Arne Sorenson should open up his FB account for visitor posts for a while so he can see what is going on....does he even know that people are spending hours on hold? I am really surprised that a national media outlet hasn't done a story on this.

...and United has under-performed DL and AA since March 3rd, 2012, PRASM continues to suffer, the whole executive team has basically turned over...not exactly a great outcome

I wouldn't think so! It would appear that Marriott at least tried to structure the combined program so that it would keep the majority of both MR and SPG elites happy moving forward. You can never please everyone but I do think they tried to make it seem like we were all going to benefit from the merger. The actual implementation of the merger from a Customer Service and IT perspective is a completely different story and that is what most are having issues with...not the program details!

From a Marriott Corporate perspective I think they should say they did their best but in the end the implementation failed and they plan on doing XYZ to solve it and make it right...not just ignore customers and their issues! This is a textbook example of what NOT to do...ignore people and treat them like you don't care! Say you screwed up and what you are doing to fix it. Instead you have complete radio silence over one month into this thing!