|
Originally Posted by StatusChallenged
(Post 30154718)
7 hotels, 4 pre and 3 post, all SPG. Zero upgrades post (not even a room category upgrade and 2 of them seemed to have plenty of higher level availability) and having lots of issues with MAGC
2. did you challenge them on why you weren't getting any better rooms? |
Originally Posted by UA-NYC
(Post 30155165)
1. did they recognize your status at your post-checkins?
2. did you challenge them on why you weren't getting any better rooms? |
Originally Posted by StatusChallenged
(Post 30155502)
I only challenged at one, but after I had checked in - it seemed like mobile check-ins was auto assigning me a room and since I had already checked-in they wouldn't bother to check - like what Hilton would do.
|
Originally Posted by EuropeanPete
(Post 30154759)
Checked into the fantastic Caresse and received an old SPG Gold keyfob. No upgrade despite the hotel being quite quiet, and no letter from the GM or bottle of wine which were conventional for SPG Plats. |
Athenee Bangkok, PPE+A repeat guest, booked entry level room and no upgrade despite better rooms (non-suites) available online.
|
Originally Posted by escape4
(Post 30155638)
Wow, very disappointing. I am glad I am going to Bodrum EDITION instead, hopefully I will get better treatment there.
|
Originally Posted by xar
(Post 30154855)
sorry what property is SGS?
|
Originally Posted by EuropeanPete
(Post 30155658)
Caresse is still a great hotel with great service, they’ve just been told I don’t often stay at Marriott hotels by corporate. Thanks guys. And where do they think you stay if you have AMB status? :td: |
Originally Posted by escape4
(Post 30155644)
Athenee Bangkok, PPE+A repeat guest, booked entry level room and no upgrade despite better rooms (non-suites) available online.
You would think a suite in BKK would be a layup for a PPE...or if not available, at least a Deluxe or equivalent |
Originally Posted by escape4
(Post 30155852)
:confused:
And where do they think you stay if you have AMB status? :td: |
Sheraton Ikeja Lagos
- Stayed Aug 12-18 as SPG gold, both Amex match and stays, and SPG Amex Biz holder got my normal upgrade to club level and lounge access. Room upgrade is quite meaningful as I would learn later. Merged accounts Aug 21, Marriott Gold now with 18 nights to Plat. -Stayed Aug 27-31 as Marriott Gold with combined nights, no upgrade put in classic room. Later I was told I actually got a upgrade to a Classic Deluxe that has slightly better light fixtures. So in less than 10 days went from the Club level and longe, and good recognition, to walk in and here is your key to the hostel like room. I was amazed how a hotel can have such differences amongst its rooms Likely my last stay at this hotel, can get more for my spend at the Radisson Blu across the road or even one of the local independent hotels.I cannot pay premium prices and get a fancy dorm. While staff is always great, they just shrugged and seemed quite restricted with the new bosses. |
Plat Premiere lifetime member, all from the Marriott side of things. Decided to do a one night stay at my first SPG hotel today at the Westin Chicago Northwest. Not pleased at all. Asked about lounge and welcome gift/other benefits, and was told I was a Preferred according to spg (I reserved this reservation a couple of days ago, ie postAug 19th and via my Marriott account). At first I tried explaining that I was a Platinum Preferred elite which was higher than Platinum. The FDA apologized for the issues but said that on SPG, Pfd is below Silver/Gold/Platinum... He said he would tell his supervisor to give me the points welcome gift (chances of that, anyone betting?) but of course the entire thing called into question all the platinum benefits like highest speed internet, breakfast, late checkout, upgrade availability. I have thankfully avoided hotel stays the past few weeks because I could, but this first toe dip in the water and I can feel just a little of the pain that others have been discussing! |
Originally Posted by EuropeanPete
(Post 30154759)
I’m going to do 1-2 more stays, but if I am unable to realise my status I’m going to spend September and October with Hilton where I am at least Diamond. There are some properties (such as SGS) that I'll continue to book regardless; otherwise I'm moving stays to Hilton until this is fixed. |
Originally Posted by dcchi
(Post 30156556)
At first I tried explaining that I was a Platinum Preferred elite which was higher than Platinum. The FDA apologized for the issues but said that on SPG, Pfd is below Silver/Gold/Platinum... I wonder... Is this bad training? Or a misleading computer system? Or both? The old SPG status structure is dead. The new loyalty program does not have an status tier called Preferred. I wonder what code the front desk sees. Perhaps, the agent sees something along the lines of PR for Platinum PRemier — which a front desk agent at a Starwood legacy property could read as PReferred. This is unacceptable service. I would recommend to dcchi to speak to the manager on duty. The hotel not only owes it to dcchi to provide the appropriate benefits for a Platinum Premier Elite guest, but also to pay the penalty documented at https://www.marriott.com/loyalty/mem...s/guarantee.mi and in the terms & conditions. The hotel owes dcchi $100 USD because of the hotel's failure to honor the Guaranteed Platinum Elite/Platinum Premier Elite Welcome Gift. At Westin, the gift choices are: "1,000 points per stay or amenity per stay or breakfast in restaurant per day (including resorts)." If there is a lounge, the dcchi should have lounge access too. And the front desk should have made an effort to upgrade the room for a Platinum Premier Elite guest. |
Originally Posted by Horace
(Post 30156770)
Is this bad training? Or a misleading computer system? Or both?
|
| All times are GMT -6. The time now is 10:55 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.