New email from SPG “you still need to merge your accounts”
Aug 27, 2018, 10:43 pm
#16
Join Date: Sep 2017
Location: SJC
Programs: Hilton Diamond, Hyatt Explorist, Bonvoyed Lifetime Gold
Posts: 119
What would accountants know what to do at big 4?Last thing IT guys need is business and accountant consultants. If they need help, they should have asked engineers reinforcememts like from IBM, Google or Microsoft. Pull one of those Obamacare website rescue operations.
Sorry Im not trying to sound like an a$$. I appreciate your comments and hope that we can learn from each other. This is a learning environment.
Aug 27, 2018, 10:43 pm
#17
Join Date: Sep 2017
Location: SJC
Programs: Hilton Diamond, Hyatt Explorist, Bonvoyed Lifetime Gold
Posts: 119
You obviously dont know the Consulting business at the Big 4 is largely IT business together with integration of different systems used by different business units in a big corporation.
Google Accenture (Anderson Consulting) you will then know Big 4 is not just for business and accountant consultants.
Pure IT professionals would not know how to design a system without the much needed help from the business consultants input. Big 4 has specialized in combining both strength to address clients needs.
Google Accenture (Anderson Consulting) you will then know Big 4 is not just for business and accountant consultants.
Pure IT professionals would not know how to design a system without the much needed help from the business consultants input. Big 4 has specialized in combining both strength to address clients needs.
Aug 28, 2018, 8:22 am
#18
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,795
I know I am. Been in that environment in my previous life, working side by side with the IT professionals in the same projects I know exactly where you come from and what you talk about.
It does cost pretty penny to do a project in this scale but the outcome would have been much smoother.
Based on the initial leak long before the announcement made in April, about WHEN SPG site would go away (it was from a WeChat message of someone talking to his friend in mainland China, and was told by his friend that SPG site would be no more came August. Guy asked who come? His friend said because we were working on the project), I suspected the merger and migration was done in piece meal fashion to save cost, with many "items" outsourced to Mainland China. This kind of approach would require precision engineering to finally put all pieces together - apparently that aint happens here, so we now are in a gigantic mess.
It does cost pretty penny to do a project in this scale but the outcome would have been much smoother.
Based on the initial leak long before the announcement made in April, about WHEN SPG site would go away (it was from a WeChat message of someone talking to his friend in mainland China, and was told by his friend that SPG site would be no more came August. Guy asked who come? His friend said because we were working on the project), I suspected the merger and migration was done in piece meal fashion to save cost, with many "items" outsourced to Mainland China. This kind of approach would require precision engineering to finally put all pieces together - apparently that aint happens here, so we now are in a gigantic mess.
Aug 28, 2018, 10:18 am
#19
Join Date: Mar 2018
Location: England - UK
Posts: 512
I'm still a bit confused why we have to do anything? I'm starting to feel like a Marriott employee with all the things they have been asking me to do: wait on telephone lines, fill in forms to get missing points added, link/merge accounts. It's not what I signed up for.
Aug 28, 2018, 10:49 am
#21
Join Date: Dec 2015
Posts: 8
Aug 28, 2018, 10:53 am
#22
Join Date: Dec 2015
Posts: 8
I also received the email this morning. I stopped paying attention. After the weekend of 8/18, I wrote on FT that the IT merge was a disaster. Immediately someone told me to calm down and said the merge was "better than UA/CO." Really? I didn't have any issue with my points and loyalty status during the UA/CO merger.
Aug 28, 2018, 11:00 am
#23
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,470
I also received the email this morning. I stopped paying attention. After the weekend of 8/18, I wrote on FT that the IT merge was a disaster. Immediately someone told me to calm down and said the merge was "better than UA/CO." Really? I didn't have any issue with my points and loyalty status during the UA/CO merger.
Aug 28, 2018, 12:09 pm
#24
Join Date: Apr 2005
Programs: Starwood:Lifetime Platinum, Air Canada:Basic, Asiana:Lifetime Diamond Plus, ANA: Basic
Posts: 980
I know I am. Been in that environment in my previous life, working side by side with the IT professionals in the same projects I know exactly where you come from and what you talk about.
It does cost pretty penny to do a project in this scale but the outcome would have been much smoother.
Based on the initial leak long before the announcement made in April, about WHEN SPG site would go away (it was from a WeChat message of someone talking to his friend in mainland China, and was told by his friend that SPG site would be no more came August. Guy asked who come? His friend said because we were working on the project), I suspected the merger and migration was done in piece meal fashion to save cost, with many "items" outsourced to Mainland China. This kind of approach would require precision engineering to finally put all pieces together - apparently that aint happens here, so we now are in a gigantic mess.
It does cost pretty penny to do a project in this scale but the outcome would have been much smoother.
Based on the initial leak long before the announcement made in April, about WHEN SPG site would go away (it was from a WeChat message of someone talking to his friend in mainland China, and was told by his friend that SPG site would be no more came August. Guy asked who come? His friend said because we were working on the project), I suspected the merger and migration was done in piece meal fashion to save cost, with many "items" outsourced to Mainland China. This kind of approach would require precision engineering to finally put all pieces together - apparently that aint happens here, so we now are in a gigantic mess.
Aug 28, 2018, 12:39 pm
#25
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,795
They should have put all the programming teams into a building in Marriott HQ occupying multiple floors so there are no time zone differences in meetings. They could also have gotten some external help from Google, IBM, Microsoft (my preferences) or the Big 4 (like other flyertalk suggests). If they are being cheap in did it in a cheap way, let them get some punishment in having bigger revenue loss than cost saved. The more catastrophic the mess, the longer the lesson learned will remain in corporate memory.
https://www.uscreditcardguide.com/ru...e-from-august/
Just how to put programmers based in Mainland China to the same building occupied multiple floors and work?
BTW. MSFT would not be the preferred tech firm to handle this kind of data migration. Just another proof shows you really dont know how such projects should be done. BTW. MSFT would not be the preferred tech firm to handle this kind of data migration. Just another proof shows you really dont know how such data migration projects normally being handle. It is not much different than data mining via finding the relational data and sort thru the information found. With how poorly BING search engine has been, I dont believe MSFT would be better than the King of the King in this field - that is Google.
But a few engineers from any of the names you named, would NOT do any good. Big 4 is very well versed in doing this kind of projects, be it on smaller scale mergers or integrate the many business units on far flung global locations in a big Fortune 50 for example.
Marriott is just being cheap.
Unfortunately what you are seeing now, is the PUNISHMENT TO THEIR CUSTOMERS.
Revenue loss would be some but the magnitude remains to be seen as many could not avoid the chains due to its now huge footprints.
There are also many could not choose the chains they prefer due to the corporate travel contracts.
Aug 28, 2018, 1:56 pm
#26
Join Date: Sep 2017
Location: SJC
Programs: Hilton Diamond, Hyatt Explorist, Bonvoyed Lifetime Gold
Posts: 119
They should have put all the programming teams into a building in Marriott HQ occupying multiple floors so there are no time zone differences in meetings. They could also have gotten some external help from Google, IBM, Microsoft (my preferences) or the Big 4 (like other flyertalk suggests). If they are being cheap in did it in a cheap way, let them get some punishment in having bigger revenue loss than cost saved. The more catastrophic the mess, the longer the lesson learned will remain in corporate memory.
Here is what is leaked out on March 29. Pretty sure you may be able to read based on your FT handle that suggests to me you are Asian and may even be Chinese who can read the Chinese site.
https://www.uscreditcardguide.com/ru...e-from-august/
Just how to put programmers based in Mainland China to the same building occupied multiple floors and work?
BTW. MSFT would not be the preferred tech firm to handle this kind of data migration. Just another proof shows you really dont know how such projects should be done. BTW. MSFT would not be the preferred tech firm to handle this kind of data migration. Just another proof shows you really dont know how such data migration projects normally being handle. It is not much different than data mining via finding the relational data and sort thru the information found. With how poorly BING search engine has been, I dont believe MSFT would be better than the King of the King in this field - that is Google.
But a few engineers from any of the names you named, would NOT do any good. Big 4 is very well versed in doing this kind of projects, be it on smaller scale mergers or integrate the many business units on far flung global locations in a big Fortune 50 for example.
Marriott is just being cheap.
Unfortunately what you are seeing now, is the PUNISHMENT TO THEIR CUSTOMERS.
Revenue loss would be some but the magnitude remains to be seen as many could not avoid the chains due to its now huge footprints.
There are also many could not choose the chains they prefer due to the corporate travel contracts.
https://www.uscreditcardguide.com/ru...e-from-august/
Just how to put programmers based in Mainland China to the same building occupied multiple floors and work?
BTW. MSFT would not be the preferred tech firm to handle this kind of data migration. Just another proof shows you really dont know how such projects should be done. BTW. MSFT would not be the preferred tech firm to handle this kind of data migration. Just another proof shows you really dont know how such data migration projects normally being handle. It is not much different than data mining via finding the relational data and sort thru the information found. With how poorly BING search engine has been, I dont believe MSFT would be better than the King of the King in this field - that is Google.
But a few engineers from any of the names you named, would NOT do any good. Big 4 is very well versed in doing this kind of projects, be it on smaller scale mergers or integrate the many business units on far flung global locations in a big Fortune 50 for example.
Marriott is just being cheap.
Unfortunately what you are seeing now, is the PUNISHMENT TO THEIR CUSTOMERS.
Revenue loss would be some but the magnitude remains to be seen as many could not avoid the chains due to its now huge footprints.
There are also many could not choose the chains they prefer due to the corporate travel contracts.
Aug 28, 2018, 2:56 pm
#27
Join Date: Jul 2004
Programs: UA, HHonors, MarriotRewards
Posts: 21
It's a total mess. Encourage everyone to start using #MarriottFixThisAlready hashtag on Twitter. This is a disaster of a merger/launch and a case study in how NOT to do customer service!
Aug 28, 2018, 4:11 pm
#28
Join Date: Mar 2003
Location: NYC/PSP
Programs: AA EXP, A3 Gold
Posts: 4,107
I don't understand why if you've linked your accounts you then also have to merge them. Shouldn't Marriott have done that automatically for us? Anyway, I'm not doing anything until all my balances and nights are correct, even if that's Dec. 31st.
Aug 28, 2018, 8:09 pm
#29
Join Date: Dec 2015
Location: Singapore
Programs: BAEC GGL, Bonvoy Ambassador + LtG, Hyatt Globalist, United Silver
Posts: 45
Every time I message my ambassador he ignores my issues and is pushing me to merge...
Aug 28, 2018, 8:22 pm
#30
Join Date: Aug 2018
Location: NYC
Programs: AA EXP; Marriott Ambassador; Hyatt Globalist; B6 Mosaic
Posts: 49
My entire elite history and yearly spend in _both programs_ and my lifetime status disappeared on the 18th. Neither has reappeared yet. *sigh* Waiting to combine until both accounts are fixed. It has been suggested I wait at elast another week before even trying to get it fixed.
Update: Everthing is correct on Starwood side, Marriott side still missing elite history and lifetime status. 10/17
Update: Everthing is correct on Starwood side, Marriott side still missing elite history and lifetime status. 10/17
Last edited by Well Red; Oct 17, 2018 at 9:32 pm Reason: Updated