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-   -   Reservations missing in merge (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1926946-reservations-missing-merge.html)

beginnerflyer Aug 23, 2018 3:15 pm
Reservations missing in merge
 
Made 4 C&P reservations through SPG in Japan for April 2019 - made these reservations almost 4 months ago - just merged my two accounts and they do not show up on my "new" Marriott combined account. It was stated this should occur instantly. I called SPG and they did show up there, so I'm confident they will turn up, hopefully, sooner than later. Anyone else have this problem?

Antarius Aug 23, 2018 3:25 pm
Originally Posted by beginnerflyer (Post 30121827)
Made 4 C&P reservations through SPG in Japan for April 2019 - made these reservations almost 4 months ago - just merged my two accounts and they do not show up on my "new" Marriott combined account. It was stated this should occur instantly. I called SPG and they did show up there, so I'm confident they will turn up, hopefully, sooner than later. Anyone else have this problem?
Try the app?

I believe this is a known issue (it happened to me and there was a popup that said reservations may be missing online but are still there). I am able to see mine on the app however

estedman Aug 23, 2018 3:43 pm
Mine were gone for a short time then they came back. Just give it some time.

FrontOfTheCurtain Aug 23, 2018 10:41 pm
Originally Posted by beginnerflyer (Post 30121827)
Made 4 C&P reservations through SPG in Japan for April 2019 - made these reservations almost 4 months ago - just merged my two accounts and they do not show up on my "new" Marriott combined account. It was stated this should occur instantly. I called SPG and they did show up there, so I'm confident they will turn up, hopefully, sooner than later. Anyone else have this problem?
I would check the app as the app seems to have better real-time merge info than the web-site.

kaizen7 Aug 23, 2018 11:19 pm
Did the merge last night (not a smart move)

the night/spend counter get updated after few hours (now showing correct details

future reservation still not listed ... i will give marriott more time for this.


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