Or maybe Bill Marriott has decided to reward my 39 nights of activity this year with 20 SNAs and Platinum Five Star status, but between processing your upgrades and mine, it's taking a lot of horsepower in MARSHA :rolleyes:

(Hey, a guy can dream, can't he?)

Thanks so much for this pointer. Even though I had linked, etc. my accounts before the merger, when I finally logged in today to check on things, all of my SPG points, nights, and status were gone. I couldn't log in at all on the web with my old SPG credentials. After seeing your post, I tried the app, and was able to get my new MR number linked to that account and see my correct balance. I still can't see anything on the web, but I feel a bit reassured now. (I've been on hold with Customer Service for 30+ minutes now, btw.)

ETA: Aaand, I've just gotten off the phone with them, and the agent couldn't do anything to merge the accounts. Normally, I'd HUCA, but not with these call volumes right now. Hopefully it will be resolved by next Monday when I need to actually use my status.

Please correct the following and try again.We are unable to process your request at this time due to an unprocessable condition. Please try again later.

Same here, was ok before (with lot of bugs and false data) but now I'm stuck out.

When this mess will be fixed?

I'm getting this message as well now.

I also canceled a booking made with points a few days ago, and the points have not been returned to me (to either of my accounts). Several attempts to reach out for help have gone nowhere. Unable to make a new booking because of this....very frustrating.

Same, cannot login due to unprocessable condition, both on the web and mobile.

Website no longer has the sign-in option.

Sign In removed, yep.

Sev 1 Critical Defect for the War Room! :D

I just have to say: I'm glad Marriott is running their own homegrown software here and that the production down/panic isn't something I have to support 😂

Similar boat. I cancelled a booking, points were returned, made a new booking, points were taken out but no confirmation number was given or an email confirming the booking. Fighting SPG to get my points back. Finally reached a supervisor who was able to see that this took place. Basically, my advice, call them and ask to speak to a supervisor. No one but a Level 2 associate will be able to help. Still waiting for a call back from him. Get the name of the supervisor you speak to, ask for his/her extension as well.

Lol
To make it clear, nothing works... P1 in the war room...

>>>
We are currently working to fix the following issues

Guests are unable to access their accounts or make reservations with points on the following:

• Web sites
• Voice reservation systems

Because our voice reservation systems are also impacted, associates at our general reservations phone numbers are unable to access member profiles or make reservations with points.

However, our mobile apps are not impacted by this issue; please download the Marriott app to access your account and book with points.

If you urgently need to make a non-points reservation and you are not able to use a mobile app, please go ahead and do so. Many of our hotels will allow you to enter in your member number with your guest information, so that your reservation can be associated with your member profile. If you’re not able to do this, simply let the hotel know your member number when you check in.

We appreciate your patience as we work to fix this as quickly as possible.

Thanks. Maybe I didnt push hard enough when I spoke with them...I just keep getting told "there are known issues with certain accounts that are being worked on"

Losing functionality in all other channels is certainly one way to drive people to mobile...

Maybe but impossible to log in in mobile app neither here ;)

That's actually an improvement — much better than telling members to "Please correct the following and try again" when it's impossible to do so.

There was also a period of time yesterday when sign-ins were disabled.

Marriott seems to be having a lot of problems — far more than anticipated. We were warned to expect some outages on August 18, but it's now August 22.

The change management team are probably wandering the call centers saying "don't worry, this is totally normal - we expected this, bear with us here..."