The app and website have been going back and forth over the past week for me ... currently, the Marriott website and app shows me as PPE+A and the SPG app shows me as PPE.

Hope you get yours updated soon! When you do hear from your ambassador, please share what you hear ... so we understand what to expect. For example, a number of legacy SPG folks says they received a questionaire when they hit the threshold but I don't remember it when I was invited under the legacy MR program.

My ambassador carries forward from legacy SPG and so we already have a direct line of communication. My status post-combining briefly reflected AMB status, no longer does.

Just FYI, don't put too much stock in what an ambassador can accomplish - especially right now with all of the chaos. Don't get me wrong, I'll miss having one after not qualifying in '18 for '19, but there are limits to what they can accomplish and, depending on your specific ambassador, YMMV wildly.

i had been going back and forth with my ambassador with an issue since before the merger and after the merger i was getting email replies from her OR someone else on the team saying that they were stepping in to help my ambassador on that day, despite the emails coming on days / times when she works (unless she took off for a VERY unusual schedule since she would occasionally reply too). many of the replies from the other ambassador reps seemed awful copy/paste to me.

I did not email as often as you did, but I can also say that my ambassador was quick to respond before and now it's been many days with nothing. Very unusual. I need to follow up tonight.

At this point, all I really care about is her dealing with the craptastic IT issues (so I don't have to) and getting me my 300K points back w/existing rate reductions...I don't need a welcome snack in my room

Same issue here. I currently have AMB but I expected the SPG website to tell me it's until end of 2018, because I do no have 100 SPG nights in 2018 yet. I am over 100 nights SPG+Marriott but spend is not over 20k yet. But website says AMB until end of 2019. :confused:

If I log in to my Marriott account however it says current status PP but no AMB. :confused:

im in the same boat as you - the weird thing is my YTD nights is lower than it should be, thanks to some missing nights, but even with the nights i wouldnt have re-qualified yet. BUT if i look at the 'progress' pie chart that shows my YTD stays it says ive already got 100+ nights.

I had the same thing happen. On 08/20/2018 (just after the merged program), my profile on the web and iPhone app showed me as PPE + A. But then two days later I was (and still am) listed as PPE. Have sent an email to Marriott, but yet to hear back from them.

Just received an email from my ambassador that she is leaving "the company".
Ex-SPG, is it a coincidence or Marriott is restructuring, outsourcing or whatever?

After follow-up by email, still nothing. Never happened before. @damon88 did you get sign of life from your ambassador?

Mine is not the same as @frenchft and I do not think mine has left Marriott.

I had several email responses from my Ambassador today:

(1) email letting me know she doesn't have access to my credit card info any more, thereby needing me to forward my info to the StR Florence concierge for our excursions (this was one of the very nice perks before, so I hope the systems IT post-merge will allow that again!)

(2) email letting me know my 90K points will be refunded within 48 hours for my upcoming StR San Francisco booking

(3) email letting me know my points will be refunded within the next 7 days for future StR Bal Harbour and StR Bahia Beach stays

I am glad to see there does not appear to be widespread deterioration in the ambassador service post August 18th.

I always got great responsive service from my ambassador before, which is in stark contrast with now, hence my recent worries.

I understand that each ambassador might have been assigned a number of new clients on August 18th which is leading to higher workload. In addition the IT issues means that existing clients have a greater need for their ambassador, causing a double whammy.

For these reasons I was patient and waited over a week for one of my requests to be handled because it was not immediately urgent. However severa days later once I was facing a cancellation deadline I sent a follow-up and still nothing, so it is more disturbing to get no response even for something that has become somewhat more urgent. I ended up calling the ambassador line and it was fixed so no big deal. But I am just wondering what is going on especially since there is at least one other FTer to whom the same is happening (@damon88).