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There were major quality and consistency issues under SPG and I think this is now compounded by Ambassadors currently being swamped. They’ve been given 50% new members, there’s been a ton of churn plus of course there are major issues with the Marriott programme at the moment. I have no doubt that my Ambassador is one of the best based on my experience pre merger, but it’s now gotten to the stage where he can just about ensure my stays post with the right points when I point out the mistakes, but anything else is impossible. I’ve been waiting to hear back on some basic programme compliance issues for over two months now. I plan on requalifying this year just in case the service improves over time as the new systems are repaired, but at this stage the service is no longer worth anything to me other than as a better way of dealing with the most basic programme screw ups. |
Originally Posted by ellinj
(Post 31046853)
Admittedly, I have not read through this entire thread, but I have been Ambassador since last November. I fail to see what the purpose is. I have yet to hear from mine personally. She or one of her coworkers helped me out once via email regarding a missing folio which I honestly could have done by calling the hotel myself. Am I expecting too little or too much? I am not so high maintenance that I am going to call and insist that they set my room thermostat to some temperature, most of the time I am traveling by myself so even upgrades aren't really needed. I am thinking of cutting my spend off at 75 nights and giving some spend to another chain this year. Marriott advertises this as a high level of service but I would have expected her to at least call and introduce herself.
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Originally Posted by EuropeanPete
(Post 31046877)
There were major quality and consistency issues under SPG and I think this is now compounded by Ambassadors currently being swamped. They’ve been given 50% new members, there’s been a ton of churn plus of course there are major issues with the Marriott programme at the moment. Someone on here posted that some of the ambassador agents have 250 or 300 customers each. That's absurd. Either there are too many ambassadors or not enough agents. Maybe 100 nights is too low.
Originally Posted by EuropeanPete
(Post 31046877)
I have no doubt that my Ambassador is one of the best based on my experience pre merger, but it’s now gotten to the stage where he can just about ensure my stays post with the right points when I point out the mistakes, but anything else is impossible. I’ve been waiting to hear back on some basic programme compliance issues for over two months now.
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Originally Posted by txpenny
(Post 31042459)
Haha, pretty much. On average, I visit home only 3 weekends per month.
I also had 15 credit card nights, 1 redemption night and 12 promotional nights so I did my $21K spend on 72 paid nights. I've been home for 5 total nights this year. And am debating just giving up having a residence. Love nomading! 103 Marriott, 6 others, 5 at home, the rest with family |
Originally Posted by itravelalot
(Post 31043404)
$291 per night is a lot.
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Originally Posted by Antarius
(Post 31046972)
depends on where you are. For Houston, absolutely. For San Francisco, if you could guarantee me 291 a night, I'd buy nights for the next 5 years.
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Originally Posted by itravelalot
(Post 31046964)
I'm having a hard time giving Marriott a few extra thousand in revenue when I can't even get a breakfast (coffee and bagel is not breakfast) at resorts. It's kind of difficult to impress my wife or convince her that all the nights I stay at hotels is worth it when we travel to a resort and I have to fight over getting eggs. The tangible benefits between titanium at 75 nights and ambassador at 100 nights aren't worth it, at least on paper. I've yet to hear of ambassadors getting champagne and welcome notes; you know, the perks that One Mile at a Time and The Points Guy bragged about under legacy Starwood.
I had a chuckle at the end of your post: I'm sitting in a pretty mediocre Hilton with terrible service at the moment, but just about to open my complimentary bottle of champagne for sunset. |
All of these were welcomes from the hotel, typically with cards signed by the General Manager. Though others have received gifts from their Ambassadors, I haven’t yet- although this is only my second year with her. She’s great though and very helpful to me so that’s OK. I think the only time I expected something from her was on my birthday- but maybe this year. https://cimg6.ibsrv.net/gimg/www.fly...f6280bf7f.jpeg Last month in Spain
Originally Posted by itravelalot
(Post 31046964)
I've yet to hear of ambassadors getting champagne and welcome notes; you know, the perks that One Mile at a Time and The Points Guy bragged about under legacy Starwood.
??? https://cimg0.ibsrv.net/gimg/www.fly...41914c9a8.jpeg https://cimg6.ibsrv.net/gimg/www.fly...5ca46d44d.jpeg |
Originally Posted by itravelalot
(Post 31046964)
Someone on here posted that some of the ambassador agents have 250 or 300 customers each. That's absurd. Either there are too many ambassadors or not enough agents. Maybe 100 nights is too low.
I'm having a hard time giving Marriott a few extra thousand in revenue when I can't even get a breakfast (coffee and bagel is not breakfast) at resorts. It's kind of difficult to impress my wife or convince her that all the nights I stay at hotels is worth it when we travel to a resort and I have to fight over getting eggs. The tangible benefits between titanium at 75 nights and ambassador at 100 nights aren't worth it, at least on paper. I've yet to hear of ambassadors getting champagne and welcome notes; you know, the perks that One Mile at a Time and The Points Guy bragged about under legacy Starwood. |
Originally Posted by damon88
(Post 31047150)
Last month in Spain ??? |
Originally Posted by itravelalot
(Post 31046964)
Someone on here posted that some of the ambassador agents have 250 or 300 customers each. That's absurd. Either there are too many ambassadors or not enough agents. Maybe 100 nights is too low.
I wonder how many members SPG amb handle last time. Not every members emailing their amb everyday so if each member email amb every week, then in average amb receive 43 emails per day ... should be still within acceptable level. I'm having a hard time giving Marriott a few extra thousand in revenue when I can't even get a breakfast (coffee and bagel is not breakfast) at resorts. It's kind of difficult to impress my wife or convince her that all the nights I stay at hotels is worth it when we travel to a resort and I have to fight over getting eggs. The tangible benefits between titanium at 75 nights and ambassador at 100 nights aren't worth it, at least on paper. I've yet to hear of ambassadors getting champagne and welcome notes; you know, the perks that One Mile at a Time and The Points Guy bragged about under legacy Starwood. But on other stay, it only fruit platter .... sometimes some macarons and chocolate. Yet to see a bottle of champagne/wine |
Originally Posted by Antarius
(Post 31047197)
I received a welcome snack tray last week in SF too.
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Originally Posted by j1194
(Post 29691708)
. I asked him if he asked for these things and he replied never, she asked what I liked and they are always ready in my room for me, each trip. When I got ambassador status I filled out the survey, indicated what I liked
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I've never received any welcome amenity or any extra perks from my ambassador. I just see my ambassador as as direct contact with SPG / Marriott, instead of having to call into a general number.
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Just received a Bonvoy Ambassador Gift Package in the mail... A laptop case several pens and a couple of notes... for free bee stuff it's OK. I like the pens though, nice weight and the write nice.
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