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Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

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Old Jan 2, 20, 9:43 pm   -   Wikipost
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Ambassador Service general email address: [email protected]

Ambassador Service general phone line (USA): (866) 924-9885

Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156

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Old Sep 12, 18, 4:01 pm
  #676  
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Ambassador suite upgrade at Ritz-Carlton data point

And here's a data point from a fellow Ambassador guest who was upgraded from a regular room category to a suite at the Ritz-Carlton Geneva. Considering that Ritz-Carlton was notorious for not upgrading to suites pre-Aug 18, I think it's fair to say that Ambassador status means something.

Originally Posted by Brandinho1 View Post
Just finished a one night stay here. As a Platinum Premier with Ambassador I was upgraded to the Lake View Suite which was wonderful.
Originally Posted by Brandinho1 View Post
Originally booked the classic king garden view. Was upgraded a day before my stay on the Marriott App. The platinum recognition at this property was wonderful and for me the location can’t be beat if you want a great view of the lake and mountains. Service wise in my top 5 for Ritz Carlton property’s.
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Old Sep 12, 18, 4:27 pm
  #677  
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I have only had an Ambassador for a few months but I have to say I love the service and would definitely be incentivized to add more stays to hit 100 if I was close.

My Ambassador called me yesterday proactively just to make sure that all of my issues had been resolved and to discuss a game plan on getting my points refunded
on 2 upcoming Cat 8 award stays. (It is more complicated because I booked Specialty Select instead of Standard)

I had several issues that she made certain were resolved. She had tracked down the points transfer that was initiated on 8/16 and made sure it credited as of 8/17 so that it wouldn't be over the new Marriott limit (it was 34,000 Starpoints) She issued a refund of points for my stay in Anchorage 8/17-8/19. Somehow because it happened during the changeover I was charged double.

Aside from our actual Ambassadors, we have the new benefits for Ambassador Elites. I am happy to see the post above regarding the upgrade at the Ritz Carlton Geneva.

I will start including Ritz Carltons if they give better recognition.
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Old Sep 12, 18, 6:24 pm
  #678  
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Originally Posted by damon88 View Post
I have only had an Ambassador for a few months but I have to say I love the service and would definitely be incentivized to add more stays to hit 100 if I was close.

My Ambassador called me yesterday proactively just to make sure that all of my issues had been resolved and to discuss a game plan on getting my points refunded
on 2 upcoming Cat 8 award stays. (It is more complicated because I booked Specialty Select instead of Standard)

I had several issues that she made certain were resolved. She had tracked down the points transfer that was initiated on 8/16 and made sure it credited as of 8/17 so that it wouldn't be over the new Marriott limit (it was 34,000 Starpoints) She issued a refund of points for my stay in Anchorage 8/17-8/19. Somehow because it happened during the changeover I was charged double.

Aside from our actual Ambassadors, we have the new benefits for Ambassador Elites. I am happy to see the post above regarding the upgrade at the Ritz Carlton Geneva.

I will start including Ritz Carltons if they give better recognition.
T&C for the new combined program say that PPs have upgrades at RCs as a published benefit. This does not require Ambassador status, although those with Ambassadors may get priority.
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Old Sep 12, 18, 6:42 pm
  #679  
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
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Originally Posted by MSPeconomist View Post
T&C for the new combined program say that PPs have upgrades at RCs as a published benefit. This does not require Ambassador status, although those with Ambassadors may get priority.
Certainly, although currently, the property does not know if a guest has ambassador status unless (a) the ambassador contacts the property usually at the behest of the property or (b) the legacy Marriott property (SPG properties don't have this info) notices the code M0 at the end of the guest info field.

As far as I can tell, the abbreviations on the website that drive the pictures showing our status have not changed anything at the property level. One more stay this week but the two legacy MR properties have both have confirmed that they aren't seeing anything different although both knew I was an X4.
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Old Sep 13, 18, 12:58 am
  #680  
 
Join Date: Sep 2017
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Just hit Ambassador today. How long will it take for 'My Ambassador" to give me a call? How long will it take for the hotels to see I am a ambassador when I check in? Just trying to get a time table and what to expect!
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Old Sep 13, 18, 5:35 am
  #681  
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Originally Posted by Marriott15 View Post
Just hit Ambassador today. How long will it take for 'My Ambassador" to give me a call? How long will it take for the hotels to see I am a ambassador when I check in? Just trying to get a time table and what to expect!
I wouldn't get too excited for the rest of this year, as it seems the service is backlogged.
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Old Sep 13, 18, 7:23 am
  #682  
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Originally Posted by Marriott15 View Post
Just hit Ambassador today. How long will it take for 'My Ambassador" to give me a call? How long will it take for the hotels to see I am a ambassador when I check in? Just trying to get a time table and what to expect!
Apparently forever to be contacted.
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Old Sep 13, 18, 7:32 am
  #683  
 
Join Date: Aug 2010
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Originally Posted by Marriott15 View Post
Just hit Ambassador today. How long will it take for 'My Ambassador" to give me a call? How long will it take for the hotels to see I am a ambassador when I check in? Just trying to get a time table and what to expect!
Don't hold your breath. I qualified when I merged accounts but I'm still waiting to be contacted. I have quite a few reservations coming up where I would like to use Your24 but can't do that till I get assigned an Ambassador.
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Old Sep 13, 18, 7:37 am
  #684  
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Originally Posted by Look Ma No Hands View Post
Don't hold your breath. I qualified when I merged accounts but I'm still waiting to be contacted. I have quite a few reservations coming up where I would like to use Your24 but can't do that till I get assigned an Ambassador.
Have you tried the Plat line? As long as you have the 100+ nights, they should be able (willing is another question) to help.
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Old Sep 13, 18, 7:45 am
  #685  
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Originally Posted by RogerD408 View Post
Have you tried the Plat line? As long as you have the 100+ nights, they should be able (willing is another question) to help.
It's 100+ nights and $20,000+ spend since he/she qualified with merged accounts.
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Old Sep 13, 18, 8:15 am
  #686  
 
Join Date: Aug 2010
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Originally Posted by RogerD408 View Post
Have you tried the Plat line? As long as you have the 100+ nights, they should be able (willing is another question) to help.
I did. Unfortunately they were unable to help. They told me that only an Ambassador can make a Your24 request and I would have to wait to be assigned one. One of the agents was willing to send a request to the property for the late Your24 checkout, explaining that I was waiting to be assigned an Ambassador so I was unable to place a request officially. But she did say that it would only be a request from her end and the property had the right to refuse.
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Old Sep 13, 18, 8:19 am
  #687  
 
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Originally Posted by MSPeconomist View Post
It's 100+ nights and $20,000+ spend since he/she qualified with merged accounts.
I'm a she.

I've actually qualified both ways now. I had 92 SPG nights and 10 MR nights when I merged accounts, along with $27,000 spending. Now I've crossed 100 SPG nights for the year.
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Old Sep 13, 18, 8:19 am
  #688  
 
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I made Ambassador at the merger and my Ambassador called me yesterday. We talked about some upcoming stays, likes and dislikes. She then emailed me some additional info. She seems like she is on the ball and time will tell.
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Old Sep 13, 18, 6:33 pm
  #689  
 
Join Date: Apr 2003
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Originally Posted by Marriott15 View Post
Just hit Ambassador today. How long will it take for 'My Ambassador" to give me a call? How long will it take for the hotels to see I am a ambassador when I check in? Just trying to get a time table and what to expect!
As others have noted, there appears to be a backlog (I've had an ambassador who retired on 8/31 and don't have a replacement). In general, a hotel will not see that you have an ambassador unless they understand all of the code in Marsha. For example, I'm on my third Marriott/Renn of the week -- two of them welcomed me as a PPE and one welcomed me as a Plat. They all said they haven't seen any changes to the Marsha data so they just see X4.

Of course, one of our regular posters has a highly engaged ambassador who seems to reach out to many of the properties where he stays.
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Old Sep 13, 18, 6:34 pm
  #690  
 
Join Date: Dec 2013
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My ambassador, who I’ve had for 2 years, has gone missing. No returned emails or phone calls since last week. No contact from the global team either. Just silence.
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