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-   -   How to email Marriott (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1845224-how-email-marriott.html)

talfred May 29, 2017 7:54 pm

How to email Marriott
 
Hey guys,
Aside from the telephone is there an email address I can send my enquiries?

The web contact form doesn't work for me and I kept getting this error:

Access Denied

You don't have permission to access "http://www.marriott.com/suggest/response.mi" on this server.
Reference #18.6e556acb.1496108903.2a9234e2

CO-PLAT May 29, 2017 9:38 pm

[email protected]

tbm13 Apr 19, 2018 10:44 am


Originally Posted by CO-PLAT (Post 28376536)

I used that several times in the past but it's no longer working. Is there a new email address?

alc Apr 19, 2018 2:34 pm

[email protected]

chix Apr 19, 2018 6:29 pm


Originally Posted by alc (Post 29661253)

they are not responding

kcaluwae Apr 20, 2018 2:21 am

I've used this one recently : [email protected]

Mister Nice Apr 20, 2018 6:54 am

It does appear that responsiveness to inquiries is quite slow . I have tried email with no response . On social media , I received an answer after 3 days and it simply gave me a link to the website description of the new program and did not address the specific issues that I raised . Other posts in this forum have indicated that it is difficult to get through via phone .

alc Apr 20, 2018 7:01 am


Originally Posted by chix (Post 29662104)


they are not responding

did you rec'd an automatic reply? I usually get the actual respond from the agent within 48 hours.

chix Apr 20, 2018 4:00 pm


Originally Posted by alc (Post 29663719)
did you rec'd an automatic reply? I usually get the actual respond from the agent within 48 hours.

Yes, it has been four days and no reply

CPRich Apr 20, 2018 8:59 pm

I suspect they're kind of busy right now....

helvetic May 30, 2018 5:02 am

Is there a platinum email address?

AirMiles2001 May 31, 2018 10:04 am


Originally Posted by helvetic (Post 29808436)
Is there a platinum email address?

I used to use [email protected] but nobody replies anymore. I find the Platinum telephone number to be frustrating and useless.

greggillum Jul 28, 2019 5:38 am

Any updates on this? SPG had a very responsive platinum concierge email service. It's frustrating that Marriott has nothing similar.

HRSPGPutnik Jul 31, 2019 10:45 am


Originally Posted by greggillum (Post 31350668)
Any updates on this? SPG had a very responsive platinum concierge email service. It's frustrating that Marriott has nothing similar.

I allways contact them via facebook message and they respond very quickly and do whatever I need.

EuropeanPete Jul 31, 2019 10:47 am

I predict this is going to be a long thread.

Unfortunately there doesn’t seem to be any real way of finding which email addresses are still managed, so I’d always try to speak to someone over the phone or via fax first. It’s like the decline of the Roman Empire at the moment.


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