Update Password - Enhanced Security
 

Received the following. A bit of irony given I actually have a very long strong password. On a dif note, the email had in the top of the email my name & "Lifetime Platinum" on it. Haven't noticed that before.

"Dear SkiAdcock,

As we move closer to joining together with Starwood®, we want you to continue taking advantage of everything the Marriott Rewards® program has to offer by making sure your account information is current and secure.

It is our ongoing priority to ensure your personal information is protected. For your continued security, we will be implementing enhanced password protections over the next few weeks.

You are receiving this email because your account password needs to be updated to comply with our revised security measures. We encourage you to log in and follow the steps below as soon as possible to ensure uninterrupted access to your account when the new password requirements take effect.

As a reminder, experts recommend that you periodically change the passwords you use to access websites as a precaution. Changing your Marriott Rewards password is easy. All you will need to do is:

• Log in to your Marriott Rewards account on your desktop or laptop

• Select "My Account"

• Select "Profile"

• Select "Edit" in the Password section

• Enter current and new password

• Confirm your identity if you are not using a registered device

Log on now to your Marriott Rewards account to take action. Thank you very much for taking the time to update your password information.

Sincerely,
Your Marriott Rewards Team"

I got the email, too. When I tried logging into my account on my laptop, it won't let me - says my password is incorrect (I know it's not) and the app seems to be down for me. Too many people complying with the email at once?

Same issue here, I received the incorrect password notice, and then unable to log-in on the second attempt. Seems like it might have overwhelmed the system.

Update Password
 

Updated password without a problem

Everything was fine until I dutifully tried to comply with the e-mail request. :rolleyes: Now we can't log in either with the old or new password.

I'm sitting on a predicted 10-minute hold after experiencing the same problem. We're leaving on an international trip that includes at least one Marriott stay and I'd like to sort it out before we go.

Update: I just got off the line. The rep says the system is down and blames the problem vaguely on incorporating Starwood into Marriott. If so, it seems to be an odd time to send out e-mails inviting major responses.

She suggested I try in an hour. When I told her I haven't been able to get in for longer than that, she said maybe I could wait until tomorrow.

Whatever...

I'm not going to touch it for awhile I think.

Good idea. Mrs. Fredd has already suggested that to me for next time. :D

Wanted to make a reservation but can't login to my account. Very frustrating and not a good rollout (assuming they haven't been hacked) and will probably lose some bookings. It's pretty pathetic when UA's IT team does a better job with the password updates than Marriott IT.

Wanted to make a reservation but can't login to my account. Very frustrating and not a good rollout (assuming they haven't been hacked) and will probably lose some bookings. It's pretty pathetic when UA's IT team does a better job with the password updates than Marriott.

I just went and logged in and didn't have an issue. No message, no problems !!

Did you change your password? I sense my problem occurred when I changed my password. In other words, disregard any e-mail urging you to change it.

The rep told me "the system is down," which I assume means down for those who tried to change their passwords.

Hmmm...mine said "Platinum Lifetime." Was my account hacked?:D

Unlike some others, I was able to change the password and log back in successfully.

I logged in and did not change my password and all is well. I presume at some point the system will require me to change it, but perhaps not for a while. I think there is a lesson not to jump on changing unless forced to.

I got the error too. Now stuck between passwords. Old one doesn't work Neither does new one. According to MR Cust Service (I called), servers can't handle the traffic. They hope things shake out tomorrow, but they don't know which password will work at that time.

I hope people aren't changing passwords by using some link in an email.

My link worked just fine. I also got an amazing partnership offer to help a Nigerian banker transfer some funds. :p

This is another amateur “system down” escapade from Marriott. The CIO is fielding the most hosed up IT solutions for both their app and the web site, which has been the case for years. What they should do is resend their initial ‘change your password' email with a “disregard” for 48 hours qualifier and put a similar banner on their home page.

Maybe they should just wait and switch to Starwood's IT systems.

I got the email and ignored it. Just logged into my MR account just fine a few minutes ago. YMMV....

--Jon

Same here. ^

I don't think this is phishing, because the email did not contain any links but just directed me to log in and change my password. However, neither the email nor the "Change Password" screen tells me what the rules are for passwords (length, permitted character set, etc.) or what my password fails to meet. However, checking my password manager shows me that my password is terrible so I believe the request to be legit but poorly implemented.

Its def. not fishing Marriott Insiders posted that the email was coming with all info email would contain.

The system just couldn't handle the traffic when they emailed every single MR member at the same time.

https://www.rewards-insiders.marriot...rd-information

"You are receiving this email because your account password needs to be updated to comply with our revised security measures."

I haven't bothered updating because they have indicated what is wrong with my existing password. It really looks like this email was sent to everyone, not just a select few.

AwardWallet updated fine, so I'm just going to do nothing for a while...

I didn't bother logging in to change my password & one of the reasons was the above. If you want me to change what is already a strong password you need to provide some guidance on what changes I need to implement in order to comply w/ the new 'enhanced security'.

Cheers.

I vaguely remembered another enhanced security thread & someone bumped it up yesterday. Marriott sent out an email last July to everyone asking them to update their passwords. Last year's email they had a link (yeah, like that's secure :rolleyes:) for folk to do so. At least this year they're telling everyone to just log into their accounts.

http://www.flyertalk.com/forum/marri...-measures.html

Cheers.