I'm pretty noise sensitive, but have never had an issue at this hotel. The windows are pretty well soundproofed. Yes, you can still hear really minor traffic noise during the day (mostly from buses), but it all dies down at night...unless the "vampires" are gunning their exotic car engines.

The room walls are pretty thick, and I've never heard anything from neighboring rooms.

Just to be on the safe side, I'd request a garden view.

I was on the 9th floor facing away from the park and it was pretty quiet (and we are moderately noise sensitive).

I'm so light a sleeper that I had my bedroom windows mirror tinted in my house so that I could foam in place behind them and then drywall over them. I sleep in a cave. The park tower is a nice, quiet hotel. One of the better hotels I've ever stayed at in terms of noise, with one exception. I runt he aircon year round at home. I like it far cooler than most people. I am often times not satisfied with the temperature of the room in a hotel even at the lowest setting of the AC. So during cold months I'll sleep with the windows open. No matter what floor you are on, if you do this it can be very noisy in knightsbridge from traffic noises, to loud drinkers to exotic cars that only have first gear.


On a side note I have seen people mention that SNA clear easily for this property. Ive stayed at the park tower maybe 20 times over the last 10 years or so - I have never had a SNA clear when trying to get one. Can anyone share any info as to when is the best time of year to try and get one? I just had 2 clear at the le meridien picadilly this month and last month. I normally travel to London any time but summer.

Greatly appreciate the comments on noise - thank you.

Never had any issues with noise at this hotel, but the hotel itself felt lackluster. I stayed with my husband, who was there for work (both of us are platinum) -- he had a strong location preference at the time but was disappointed enough to have gone to a different hotel for subsequent trips. We would never pay out of pocket (either cash or points) to stay there -- lots of other options in that price range.

Was not particularly impressed by the service. No upgrades and didn't feel any platinum recognition whatsoever. Everyone was perfectly polite, but it felt that they had too many guests to pay individual attention to each and every guest. Didn't take advantage of the breakfast -- my husband had been staying there when I joined him, and he said that breakfast was not excellent, so we just had it elsewhere.

Had an issue with the bathroom; they fixed it and brought a basket of full-size Molton Brown products to compensate. The products were above the 3oz carry-on limit and I had zero desire to lug them back home (we try to never check bags).

Right next to Harvey Nichols and close to many other shopping destinations -- great for those interested in shopping.

I must agree on that. I never hard a particular issue, but the service is clearly perfectible in terms of customer intimacy. Feels like very standardized. Service at breakfast time is also clearly perfectible.

A nice London hotel masquerading as luxury--and with service issues
 

Introduction I stayed at the Park Tower Knighsbridge in October 2016 for 2 nights. We stayed here for 2 nights over the final weekend of our European trip --after stays at the Gritti Palace (4 nights) in Venice and the Excelsior Gallia (3 nights) in Milan. The Park Tower Knightsbridge suffered horribly by comparison. The PTK simply isn't nearly as luxurious as its counterparts in the Luxury Collection--at least, not to my mind. To me, the PTK is one of thel least impressive hotels in the Luxury Collection portfolio.That being said, the PTK location is fantastic, just a block from each from the MO Hyde Park and The Berkeley, 2 very nice London luxury hotels. It's just a few blocks from our London favorite, the Halkin by COMO. We particularly like that it's right off the Piccadilly Line (Knightsbridge stop, just a few blocks away), making transfers to/from Heathrow very easy.That being said, the hotel room decor is quite dated...and feels more like a nice Sheraton than a luxury property or equal to those last 2 SPG Luxury Collection properties.The lobby and bar are up to luxury standard, but the room decor is not. We liked the location...but likely would not stay here again. It is a good value...but we can do better. Check In Check in was less than seamless. We had been confirmed for an Executive Suite upgrade in advance, but asked for an upgraded Panoramic Suite (better view). After checking, the agent indicated we could get one but that it would take about an hour. We indicated we'd be having lunch in the restaurant. After an hour, we returned to the front desk...only to have the same agent indicate that the Panoramic Suite was assigned to someone else. I was PISSED.We then got the keys to the Executive Suite that we originally had been assigned, having waited an hour for no reason. A bad start, indeed. Room The Executive Suite (and Panoramic Suite) is basically two adjoining rooms, with the connecting door "somewhat" open between them. One room is the living room, and the other is the bedroom. Each room has its own largely identical bathroom.The bedroom:The bathroom off the entry hallways to the bedroom: The bath products left little to be desired. Though they were Moulton branded products, the packaging was so small as to feel very cheap. They were the same size as you'd see in any regular Sheraton hotel. They were far less impressive than anything we'd had at other Luxury Collection hotels.The connecting doors between the rooms were absolute hazards that would not open entirely on EITHER side:I was stunned by how badly those doors were arranged/allowed to continue being so hazardous. There was NOTHING luxurious about almost walking into the doors when using EITHER door to the suite, or when returning to bed in the middle of the night. We both hit the darn doors many times. The doors absolutely should have been removed entirely...or at least ONE of them!The living room:The view wasn't too exciting. But the Panoramic Suites are on the other side of the hotel and offer much nicer views onto Hyde Park.The hotel suite was spacious, but the decor was quite traditional and felt dated. Together witht the ugly exterior concrete shell, it felt more like we were at a very nice Sheraton Grand than a real luxury property. Certainly, there was nothing remotely reminiscent of the luxury we'd experienced at the two previous hotels. Service Service was an issue in 3 arenas:(1) Check in was a disaster. Promising us an upgraded Panoramic Suite, making us wait an hour for it, and then giving it to someone else was the height of bad service.(2) The air con went out a few times in our suite. I made sure to confirm before booking that the bedroom could hold 19 C. It took 2 calls and 2 visits by the engineer, and finally the manager and an engineer, to fix it. But it shouldn't have taken so long in the first place!(3) On our final morning having breakfast, the restaurant manager could not have been more recalcitrant. He refused me the egg dishes as part of the Platinum breakfast--even though I'd just had the same thing the morning before. I complained...and eventually was brought the dish. But he nor no one else ever came over to apologize, even though he remained working the other tables. It was ridiculous. Ultimately, those 3 service experiences left a horrible taste in my mouth. Sadly, it wiped out the wonderful service we experienced on our first afternoon lunch while waiting for our Suite. Dining Dining was actually quite good. The restaurant is quite beautiful:The first lunch was very tasty:Breakfast, aside from the service miscue described earlier, was quite good, as well. Location We love the location. It's an easy tube ride from Heathrow along the Piccadilly line. It's across the street from the Mandarin Oriental, pretty much. It's a block or two from Harrod's. It doesn't get much better. Overall Overall, the Park Tower offers a value expereince for the luxury and location. But it suffers by comparison with any other European Luxury Collection hotel, in my opinion. It just isn't nearly as luxurious as others at which we've stayed. I would not choose to return.

Are they still provide suite upgrade upon availability for PLT members at this property? What other benefits a PLT member would get there?
Is there an executive lounge there?

This hotel is stingy with upgrades unless you use SNAs. Even getting a Panoramic Room on the top 2 floors require supervisor approval. All you can expect is an "upgrade" to an Executive Room on a higher floor. All the rooms are pretty solid though. Plats just get free breakfast and WiFi. No hotel lounge.

I had no luck even with SNAs but the hotel seemed pretty busy when I was there.

Just did a four night stay here.



In a nutshell, From a perspective of only-a-slightly-spoilt-plat (read: based in Asia and frequents the likes of SGS BKK and Westin Chosun)… who was in London mainly for social/sightseeing purposes, I would not recommend this hotel.A few thoughts below in no particular order.

1. I didn’t’ like the location. Yes there is a tube station nearby and yes it is in a prime location with other 5 star hotels nearby but as a tourist I found Knightsbridge far from the major hustle&bustle/tourist sites, save for the Buckingham Palace and Harrods… this also means that there are no casual places to grab bite nearby (that or we couldn’t find any). Restaurants nearby are either Middle Eastern or expensive or both… (there’s a Lebanese restaurant and a Iraqi restaurant next to the hotel) I did see a few pubs in the vicinity though (but the kitchen was closed when we went!)
2. The hotel’s main clientele are travelers from the middle east, to the point where the room service menu is written in English & Arabic. The lobby is often filled only with Arabic speakers. I have no issues with people from the middle east (actually love my habibis), but if you’re looking for a ‘local vibe’ in & around the hotel (e.g. the St Regis New York where the after-work crowd would often gather at the King Cole Bar or the Alfonso XIII Seville where the ENA restaurant is a popular Tapas spot for locals) then this place is will disappoint.
3. Do not expect any kind of special treatment here with your plat/ambassador/lifetime status etc. This is a hotel that have plenty guests that drop five figures at rack rates to book themselves specialty suites. I actually ran into a (young – in 20s?) guy in the lobby who told me that he has booked his room for five weeks even though he probably won’t use it for at least six days cos he’s planning on going to Iceland for the long weekend(???). It seemed these are the type of guys that get special treatment here (e.g. the loud n bright “good afternoon SIR”s from the doormen that never greeted us our four nights/five days there – maybe these guys tip them handsomely? I don’t know).
4. Having said that, I was upgraded to a nice panoramic room upon letting them know that I was celebrating my wedding anniversary.
5. Very expensive room service (typical for Knightsbridge I guess)…
6. No fridge… it’s one of those electronic mini bars that charge immediately when you lift a product from its original spot. Oh and also it is £20++ if you want parts of this mini fridge emptied to put your own bottles of water in.
   
7. Good bathroom with plenty towels and good shower pressure.
8. Great breakfast with good service
9. Front Desk agents are very friendly when you approach them
   
   
10. The popular French seafood restaurant on site (One o One) has shut down – apparently the profitability was not up to par with Marriott mngnt standards and the word is that it has suggested to replace it with The Nusret, the Turkish steakhouse famous for its shades-wielding Saltbae. I suppose it makes sense given the clientele but I was sad to see One o One gone as I was looking forward to trying their famous red king crab risotto.
11. The security guards (3 different ones) kept asking me and my wife… “excuse me, are you staying with us?” not sure what it was about us that prompted them to keep asking us this question. I didn’t see them do the same thing to any others during our stay…
12. Some error occurred in their accounts department that led to my credit card being charged for ~650 pounds for no reason which I found out by luck during my stay. Asked them to please remove it and to let me know immediately once it is done. No updates until end of day until I had to reproach the front desk to enquire. Was apologized profoundly but really this should not have happened.

In a nutshell I probably wouldn’t stay here again… would probably try the Le Meridien or the W (yes I know the reviews re service are terrible) but at least the locations are prime with plenty eateries nearby plus they are typically notably cheaper. The Westbury seemed a little out of place as well when we walked past it, unless of course you enjoy being surrounded by high-end shops (Chanels, Guccis, Loro Pianas etc).

Stayed earlier this month. I have to agree with most of the recent comments.

SNAs didnt' clear.

Check-in was horrible. We had requested a rollaway bed, my Ambassador had confirmed it a few times, I had a confirmation from a manager earlier that day that it would all be ready when we arrived late that night so wouldn't have to wait after a long day of travel, and of course, nothing. Front desk said something along the lines of "people change their minds, so we don't do it until you check-in". Fine, but then when you say it will be in the room and it should be there by the time you get upstairs. Repeated calls with the phone just ringing and ringing. Finally someone picks it up, and they see that no one has handled the rollaway. Of course not, I'm calling from the room where it isn't! Two more calls and it finally shows up. I got the distinct impression that the front desk people were too busy talking to each other than dealing with the customers...

While we were waiting for the bed, I noticed ashtrays in the room. On top of the musky smell, I figured that we had been placed in a smoking room. More calls down and "no it's not a smoking room". But then why are there ashtrays? Silence.

Toilets have serious water pressure issues. Rug is old. Walls look dingy. I asked for a manager to call me in the morning, as I was not pleased at all.

To their credit, someone did call me at exactly 9AM. He was apologetic, but he also said that there was no point on his part to defend anything, as he agreed the hotel was old, needed serious renovations, and people often smoked in the rooms. He didn't understand why our room wasn't ready with the rollaway, as it was clearly in the notes and the request had been sent to housekeeping in advance. I asked if there were other rooms to move to (I saw that they were still selling Panoramic rooms), and he indicated that the room I saw available was actually designated smoking, but the web site didnt' reflect that. He did find us another room to move in to later that day. I felt he had done the minimum he could have to recover. We went out for the day and came back at 4PM and the other room was not ready, and wouldn't be ready until about 6PM. A bit of a hassle in moving at that particular time, as we wanted to freshen up and get ready to go out to dinner. In the end it was all sorted out, and no other significant room related issues during the stay.

The property is close to Harrods and the Knightsbridge station, but sometimes it was just more convenient to taxi around. We did eat at a Thai place and an Indian place nearby, both were OK. We ended up at two of the other Marriott properties during our touring around, and in hindsight I should have booked one of them instead of this Luxury Collection property. One of our taxi drivers referred to it as the Sheraton, so obviously it hasn't really transformed enough to be worthy of the LC brand.

There is a TON of construction everywhere in the area.

Breakfast was on the first floor each day. It was the exact same items each day, so got very boring very quickly. You could order omelets and other items off the menu, but you were charged GBP12 for each item, in addition to the buffet credit. I objected one morning as my wife had only toast and tea, and was effectively charged ~GBP45 before credits.

Check-out was another disaster. We got charged for all of the breakfasts, instead of them being credited out -- the front desk person said "oh, did you choose the breakfast as your amenity? It doesnt' say that...". ARGH. Then they charged us twice daily for the rollaway. ARGH. And one set of meals that weren't ours. I made sure to get a printed copy of that bill when it was all corrected...

The attendants at the door/lobby were by far the most friendly of all the staff. One remembered we had asked for a taxi to the Thai place, and he inquired about how the meal was when he saw us the next day.

Given the pricing and expected standards for this LC property, I don't think I would recommend it until they renovate and get their service act together a bit better. There are plenty of other options that make more sense.

Thanks for sharing @YYJMSP! Sorry it wasn't a great stay for you, either. I think this one is well past its prime and overrated, too.

I highly recommend sharing your frustrations about the various issues with your Ambassador--who will open a ticket for the complaint. Enough for those complaint tickets will force a review by Marriott Area/Luxury types. That only can help us for the future.