ATLawyer

Had a 3 night award stay last week, SNAs cleared to a JR Suite river view, which had a wonderful balcony overlooking the river.

Everything about this hotel is truly top notch--the facility is excellent, the staff are amazing, the concierge had actually good restaurant recs, etc. We received a handwritten note from the staff (butler, housekeeping, turndown) every single time they entered our room (while we were out, i.e. to clean, return laundry, turndown). The little touches are what really put this one over the top.

Only one tiny issue--website (and app) listed our room as 1.5 baths when in reality it was only 1 bath. Not a problem, just a discrepancy.

Oh, and the bloody mary and mimosa bars at breakfast (included for plats) should be implemented at all St. Regis.

MrAOK

My wife, a Starwood platinum and I used points to reserve two nights in July and the only room choice available was a non specific choice of a premium deluxe king or two single beds pushed together (you can't specify in advance, but can indicate a desire for the king).

After the room was reserved, SPG offered to upgrade the view to an Arno view room for 10 euros a night.

I have no issue doing that if it matters, but as a platinum member are we likely to get the Arno room anyway without paying? Or would you pay the extra?

If it matters, we don't expect to arrive at the hotel until 6 p.m. the day we arrive.

chanp

I'd pay the 20 euros and hope for a further upgrade.

dingo

I'd actually correspond w the hotel via email, reference the offer, indicate that you'd like to o take it and then inquire about the likelihood of a further upgraded.

margarita girl

I crossed LT SPG Plat last week, and am now in FLR. Had the most unbelievable welcome at the St Regis FLR. I was at the Westin Excelsior previous night and walked over to the St Regis after breakfast to check in. The Westin alerted them I was on my way over (about a 30 second walk) and they were waiting for me. They knew who I was and had prepared my room accordingly.

I was upgraded to a Grandview Deluxe Suite (I used an SNA). But what the Guest Services Mgr and staff did for me was beyond amazing.

I'm feeling the love Starwood! ^^^

And naturally, there was a bottle of sparkling wine chilling.

Canada101

Wow! Definitely beats what I got which was a whole lot of nothing (on top of generally crappy service) at the W Fort Lauderdale.

yeunganson

Jaw dropping experience...

I got something somewhat practical but not as memory-generatively good as what you got.

damon88

Woot !! Congratulations. I love stories like this.

I hope to reach LTP in the next 9 months and you've inspired me to plan to be somewhere awesome when I do. I think I had my best hotel birthday at the St Regis Florence in November 2014.

It's one of our favorite hotels ever.

azj

Unfortunately, I've only got 1 night to stay in Florence, arriving in the evening with no real set time for departure the next day (renting a car and driving to San Gimignano). As SPG Plat, I'm obviously drawn to the STR or Westin. Problem is... they're 740 and 840 euro/night! I'm blowing all my points to stay at the STR Rome and Gritti Palace, also on this trip, so I'm wiped out. I'm wondering... is it worth paying the steep pricing for 1 night? I'm finding it hard to justify $1,000++ for 1 night, as epic as it will be.

mbowden19

It's a beautiful property with great service and location (100 meters from Westin) - With a late arrival and nothing set for AM (can leave whenever) the $ wouldn't be worth it to me for one night. YMMV but save some cash and head elsewhere.

MikeFromTokyo

azj

I think your'e right... as hard as it is to stray from SPG, I think I'm going to do that for Florence.

travelista

It's a gorgeous property, but yes... w a late arrival and early-ish departure, you won't be able to fully enjoy it. (The bar staff is great - especially for the 7pm sabering.) My recommendation:
(It's a big change)... BUT... stay at the AC Hotel by Marriott. It will be SIGNIFICANTLY less, and if you happen to be renting from Hertz, they have a location that is a 3-min walk to the tram (from AC Hotel), and then a short tram ride to Hertz office. It's the Hertz on Sansovino, and the tram stop is immediately in front of Hertz. (I highly recommend to pick up your rental car in a non-ZTL area.)

azj

GREAT ADVICE! I had already booked a room at the AC, just in case and was going to cancel if I found something better. But now I"m even more encouraged by the AC, given the car situation, especially being outside the ZTL. This is exactly what I was looking for. Gratzie!

supatight80

oh I was just here last week! Yah prices can be outrageous but i managed to score a BRG rate of 300 euros/night including breakfast for 2!

Also got upgraded to their Grand Deluxe Suite with complimentary full bottle of wine of my choice as my ambassador amenity.

On top of that, you get your personal butler service and a simple phone call every morning, you can request any coffee you like for free.

Simply love this property so so much! My new favourite over Hotel Imperial Wien