Good things LH does
Dec 4, 2008, 10:42 pm
#1
Original Poster
Join Date: Jul 2008
Location: EDI, CGN, NYC
Programs: LH-SEN, DL-Platinum
Posts: 973
Good things LH does
So, some of us spend a bit of time here complaining about LH management decisions or LH service. I haven't come across a thread that collects pleasant experiences on LH, though.
I thought perhaps we could use a thread to post when LH does something especially well, or we had an especially good experience.
I thought perhaps we could use a thread to post when LH does something especially well, or we had an especially good experience.
Dec 4, 2008, 10:49 pm
#2
Original Poster
Join Date: Jul 2008
Location: EDI, CGN, NYC
Programs: LH-SEN, DL-Platinum
Posts: 973
What motivated me to start this thread was the crew on LH 402 (FRA-EWR) on 1 Dec 08 and LH 402 (EWR-FRA) on 2 Dec 08. I had the pleasure of flying both flights.
While most LH crews tend to be efficient, this crew was both efficient and just incredibly helpful and friendly. The head purser and particularly the Y purser were just delightful. Sitting in 30C (exit row across from the jump seat) on both flights, I got to chat with the Y purser a fair bit.
On both flights, the crew were very attentive without being overbearing, and overall just extremely friendly and good-natured. They made the one-day turn around worth it.
While most LH crews tend to be efficient, this crew was both efficient and just incredibly helpful and friendly. The head purser and particularly the Y purser were just delightful. Sitting in 30C (exit row across from the jump seat) on both flights, I got to chat with the Y purser a fair bit.
On both flights, the crew were very attentive without being overbearing, and overall just extremely friendly and good-natured. They made the one-day turn around worth it.
Dec 5, 2008, 2:22 am
#4
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
In general, the LH crews are excellent.
Service in C in particular is better than most competitors.
Personally, I have a pretty good overall experience in F as well.
I think LH wins the award for "minimum variability" in service- which, for me is very important.
Service in C in particular is better than most competitors.
Personally, I have a pretty good overall experience in F as well.
I think LH wins the award for "minimum variability" in service- which, for me is very important.
Dec 5, 2008, 2:34 am
#5
Join Date: Jun 2007
Location: Beautiful Switzerland
Programs: LH SEN
Posts: 509
What I like about LH is their good SMS and Outlook calender integration. So far I haven't seen that with LX. I don't know with other airlines like SQ if they have such features which I didn't activate.
But so far only with LH I can just insert all flight details in my calender, get SMS about flight status and get check in by just replying to that SMS.
LX, please copy.
W
But so far only with LH I can just insert all flight details in my calender, get SMS about flight status and get check in by just replying to that SMS.
LX, please copy.
W
Dec 5, 2008, 4:14 am
#6
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
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Dec 5, 2008, 4:40 am
#7
Join Date: Jan 2005
Location: A Sight For Roll Eyes
Programs: :enrolleyes:+, :drôleyes:
Posts: 5,461
Dec 5, 2008, 5:31 am
#8
Join Date: May 2000
Location: HFA
Posts: 1,712
They're pretty good with kids. Nice entertainment kits on all flights (including short-hauls), reasonable children's menu, decent bassinets with advance seat assignments for infants, and staff tends to be friendly. They will try to save a seat for lap infants (with no assigned seat), unless the flight is full. Oh, and kids can collect miles from the age of 2.
FRA is a terrible hub to connect in, but my kids seem to like the tunnel (with the retro lights...)
Shuly
FRA is a terrible hub to connect in, but my kids seem to like the tunnel (with the retro lights...)
Shuly
Dec 5, 2008, 5:36 am
#9
Join Date: May 2000
Location: HFA
Posts: 1,712
Fly Smart awards. After the continuing devaluation of miles, the only good thing left is the ability to fly from TLV to Europe, in business class, for 25,000 miles (++, of course; and for members based in TLV only, but that's easy, right?) You can't beat that, and no other airline program I know provides such good value.
Shuly
Shuly
Dec 5, 2008, 6:19 am
#10
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,106
I liked the way they handled a liability case I had on board. One of my teeth broke on the crispy crust of their rolls, and it was handled very professionally. The purser reported it to HQ (?) we had a few email/fax exchanges and basically I just sent them the dentist's bill and they reimbursed me.
Dec 5, 2008, 1:16 pm
#11
Join Date: Dec 2005
Programs: OW Emerald, *A Gold
Posts: 6,913
Dec 5, 2008, 2:26 pm
#12
Join Date: Apr 2002
Location: Tübingen, Germany
Posts: 2,732
There is a simple reason for this kind of behaviour. We are not here to praise LH but to give feedback to improve things. This definitely implies to let LH (and partner airlines) know what is good but it is even more important to inform us (the FT community) about problems and areas of improvement.
To keep the spirit of the OP - today I used the award booking gurantee to secure two seats to CPT during peak christmas / new year time flights to get the last 2 available seats that were still offered in J and on top managed to secure seating in row 1 and 2 both ways.... That is what is great with LH ^^^
I could not care less about the time in the lounge nor what type of car will take me to the flight...
Cheers
Thomas
Dec 5, 2008, 2:40 pm
#13
Join Date: Dec 2004
Location: SZG
Posts: 3,936
plus one tends to get a lot of heat if one dares to write something positive about LH and/or M&M... so ^^ for the OP!
Dec 5, 2008, 2:53 pm
#14
Join Date: Jan 2005
Location: A Sight For Roll Eyes
Programs: :enrolleyes:+, :drôleyes:
Posts: 5,461
Plus one more reason: when one observes (or is used to) a consistently good performance then that single incident of bad performance comes across as a major shocker, while a good/better-than-usual performance comes as no surprise
. Granted, the better you are the harder it gets to outdo yourself and/or live up to the hype. It's all a matter of perception w.r.t. relative performance.