DownUnderFlyer

Hi Michelle!

One topic comes up once in a blue moon here on FT: how do booking classes of an LH codeshares translates into the booking classes of the operating carrier?
Here is the latest example: http://www.flyertalk.com/forum/miles...-question.html

LH surely will have a grid to look up the LH codes and the operating carrier codes. Is there any chance of LH sharing this information in this forum?

As always, thanks for your help!

paffendorf

Hi MIchelle,
on May 5th, I got an e-mail with a targeted promotion to get additional bonus miles (V.I.P. promotion).

In the e-mail message, I can find the list of the carriers valid for the promotion. LH Italia is not specifically mentioned, so I'd like to double-check if Lufthansa Italia flights are eligible to reach the requested amount of status miles to get the bonus. Usually LH Italia is considered as Lufthansa standard flights...

Thanks in advance.
cheers
Luke

LHrelate

Sorry for late replies but I didn't get an email from the thread subscription this time for some reason

@DUF: Several carriers have booking classes harmonized with LH at least for fare filing/pricing such as UA/AC/CO. But I will look further into it and let you know what I find.

@paffendorf: To say for sure I would need copy of the email so I know which promotion you mean. Can you email it to me?


Best
Michelle

LHrelate

@DUF: http://www.flyertalk.com/forum/13980350-post19.html

DownUnderFlyer

There must be a table out there which shows the corresponding booking classes. Otherwise how would LH know how many miles to award?

Thanks for helping with this!

LHrelate

If there is one I will find it


Best,
Sherlock

oliver2002

Good luck finding it. I asked runabout who at the time worked for M&M to locate it and he reaaaaly tried to find such a reference table. No joy.

DownUnderFlyer

Thanks Sherlock!

All the best,

Watson

i7654

Dear Michelle, im in a little bit of a bind here in Tripoli.
i found an itinerary which suited me to PDX in a couple of months, and includes segments on Continental.
ITA priced it out, and what not, and everything is fine.
i went to the LH office today, and asked them to ticket it, and they said they cant. we spent about an hour, and they were unable to book any CO segments. they said this has happened before, and when they did manage it, the ticket automatically cancelled.


Also went to a couple of travel agents, and they weren't able to either

now when looking up the CO segments, the screen was showing zeroes for all classes.


Is there a particular reason that LH cant book these CO segments?

below is the fare rules for this segment, and maybe im missing something

the intinerary for this segment goes pdx-iah-ewr-txl-fra-tip


if you need me to PM you anything else, please ask, as i would love to get this ticketed as soon as possible.


Lufthansa Airlines LH PDXTIP ZFFALYW fare rules and restrictions
General notes:
BUSINESS EXCURSION FARES Z
Between AREA 2 and AREA 1 FOR ROUND TRIP FARES
FOR ADULT
IATA/CARRIER REFERENCE - NM

Flight restrictions:
THE FARE COMPONENT MUST INCLUDE TRAVEL VIA EACH
TRANSATLANTIC SECTOR ON
ONE OR MORE OF THE FOLLOWING
ANY LH FLIGHT OPERATED BY UA
ANY LH FLIGHT OPERATED BY LH
ANY LH FLIGHT OPERATED BY AC
ANY LH FLIGHT OPERATED BY CO.

Advanced reservations and ticketing restrictions:
RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
TICKETING MUST BE COMPLETED AT LEAST 1 DAY BEFORE
DEPARTURE.
NOTE -
DUE TO AUTOMATED TICKETING DEADLINE CONTROL
DIFFERENCE COULD EXIST BETWEEN THE FARE RULE
LAST TICKETING DATE AND THE SYSTEM GENERATED
TICKETING DEADLINE MESSAGE.
THE MORE RESTRICTIVE TICKETING DEADLINE APPLIES.

Maximum stay restrictions:
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN 12
MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
NOTE -
IF DESIRED RETURN FLIGHT CANNOT BE BOOKED AS DATE
IS OUTSIDE SYSTEM BOOKING RANGE OF 360 DAYS
IN ADVANCE AN ALTERNATIVE FLIGHT MUST BE BOOKED
FOR TICKET ISSUANCE.ANY LATER REBOOKING TO DESIRED
DATE -WITHIN MAXIMUM VALIDITY- IS ONLY POSSIBLE IF
PERMITTED BY FARE NOTE AND REQUIRES REBOOKING FEE
IF APPLICABLE.

Stopovers:
1 STOPOVER PERMITTED IN EACH DIRECTION.
AND - UNLIMITED STOPOVERS PERMITTED IN EACH DIRECTION AT
USD 100.00 EACH.
NOTE -
EACH STOPOVER TAKEN UTILIZES A PERMITTED TRANSFER.

Transfers:
UNLIMITED TRANSFERS PERMITTED ON THE PRICING UNIT
FARE BREAK AND EMBEDDED SURFACE SECTORS NOT PERMITTED ON
THE FARE COMPONENT.
NOTE -
AS PER ROUTING ATTACHED.
SURFACE SECTORS NOT PERMITTED.

Combinability restrictions:
ADD-ONS PERMITTED.
END-ON-END
END-ON-END COMBINATIONS PERMITTED WITH FARES WITHIN AREA
1. VALIDATE ALL FARE COMPONENTS.
PROVIDED -
COMBINATIONS ARE FOR CARRIER UA/CO/AC
END-ON-END
END-ON-END COMBINATIONS PERMITTED WITH FARES WITHIN
EUROPE. VALIDATE ALL FARE COMPONENTS.
PROVIDED -
COMBINATIONS ARE WITH ANY -AIRTRN/-RAILFLY TYPE FARES
FOR CARRIER LH IN ANY RULE IN TARIFF
IPREURD - WITHIN EUROPE-DOMESTIC.
OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS
FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS
-TO FORM SINGLE OR DOUBLE OPEN JAWS.
MILEAGE OF THE OPEN SEGMENT MUST BE EQUAL/LESS THAN
MILEAGE OF THE LONGEST FLOWN FARE COMPONENT.
-TO FORM ROUND TRIPS
-TO FORM CIRCLE TRIPS
A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS
PERMITTED.
PROVIDED -
COMBINATIONS ARE WITH ANY FARE FOR CARRIER LH/UA/CO/AC
IN ANY RULE IN TARIFF
IPRA - BETWEEN USA/CA-AREA 2/3 AND GUAM-AREA 2
IPRAI - BETWEEN THE USA/CANADA-AREA 2/3 VIA ATL
IPRSAA2 - BETWEEN THE WESTERN HEMISPHERE-AREA 2 VIA
ATL
IPRSAA3 - BETWEEN THE WESTERN HEMISPHERE-AREA 3 VIA
ATL.
COMBINATIONS ARE WITH ANY FARE FOR CARRIER OS/LX IN ANY
RULE IN TARIFF
IPRA - BETWEEN USA/CA-AREA 2/3 AND GUAM-AREA 2
IPRAI - BETWEEN THE USA/CANADA-AREA 2/3 VIA ATL
IPRSAA2 - BETWEEN THE WESTERN HEMISPHERE-AREA 2 VIA
ATL
IPRSAA3 - BETWEEN THE WESTERN HEMISPHERE-AREA 3 VIA
ATL.

Surcharges:
ORIGINATING AREA 1 -
THE PROVISIONS BELOW APPLY ONLY AS FOLLOWS -
TICKETS MAY ONLY BE SOLD IN IRAN,ISLAMIC REPUBLIC OF.
AND - INFANT 0-1 WITHOUT A SEAT.
ORIGINATING AREA 1 -
THERE IS NO FUEL SURCHARGE PER DIRECTION.
NOTE -
SALE OF THIS FARE IS PERMITTED WORLDWIDE.
THIS SURCHARGE IS ONLY APPLICABLE WHEN TICKETS ARE
SOLD IN ISLAMIC REPUBLIC OF IRAN.
ORIGINATING AFRICA -
THE PROVISIONS BELOW APPLY ONLY AS FOLLOWS -
TICKETS MAY ONLY BE SOLD IN IRAN,ISLAMIC REPUBLIC OF.
AND - INFANT 0-1 WITHOUT A SEAT.
ORIGINATING AFRICA -
THERE IS NO FUEL SURCHARGE PER DIRECTION.
NOTE -
SALE OF THIS FARE IS PERMITTED WORLDWIDE.
THIS SURCHARGE IS ONLY APPLICABLE WHEN TICKETS ARE
SOLD IN ISLAMIC REPUBLIC OF IRAN.
ORIGINATING AFRICA -
THE PROVISIONS BELOW APPLY ONLY AS FOLLOWS -
TICKETS MAY ONLY BE SOLD IN IRAN,ISLAMIC REPUBLIC OF.
A FUEL SURCHARGE OF EUR 190.00 PER DIRECTION WILL BE
ADDED TO THE APPLICABLE FARE.
NOTE -
SALE OF THIS FARE IS PERMITTED WORLDWIDE.
THIS SURCHARGE IS ONLY APPLICABLE WHEN TICKETS ARE
SOLD IN ISLAMIC REPUBLIC OF IRAN.

Sales restrictions:
SALES ARE RESTRICTED TO THE ORIGIN COUNTRY.
TICKETS MAY ONLY BE SOLD IN LIBYAN ARAB JAMAHIRIYA.
NOTE -
TICKETS MAY ONLY BE ISSUED IN LIBYAN ARAB
JAMAHIRIYA

EXTENSION OF TICKET VALIDITY IS NOT PERMITTED.
NOTE -
SALES RESTRICTIONS/ SEQUENTIAL USE OF FLIGHT
COUPONS
OTHER CONDITIONS
SEQUENTIAL USE OF FLIGHT COUPONS - THIS FARE IS
ONLY VALID IF THE FLIGHTS ARE TAKEN IN THE BOOKED
SEQUENCE. OTHERWISE THE FARE WILL BE RECALCULATED
BASED ON THE ACTUAL FLIGHT ROUTING.

Penalties:
CANCELLATIONS
ANY TIME
CANCELLATIONS PERMITTED.
NOTE -
THE FOLLOWING RULES APPLY PER PRICING UNIT.
--------
CHARGE DOES NOT APPLY.
NOTE FOR PARTIALLY USED TICKETS -
REFUND OF UNUSED FEES AND TAXES PERMITTED.
UNLESS APPLICABLE OW/RT FARE PLUS TAXES FOR ACTUAL
TRAVEL IS HIGHER THAN WHOLE ORIGINAL TICKET. IN
THIS CASE NO TAX OR FEE REFUND WILL BE PERMITTED.
CHANGES
BEFORE DEPARTURE
CHANGES PERMITTED FOR REISSUE/REVALIDATION.
NOTE -
THE FOLLOWING RULES APPLY PER FARE COMPONENT
/DIRECTION.
--------
CHANGES PERMITTED FOR UPGRADE.
--------
CHARGE DOES NOT APPLY.
--------
REROUTING PERMITTED.
REBOOKING/REISSUE/UPGRADING/MCO ISSUANCE MUST BE
MADE WITHIN 24 HOURS AFTER CHANGE OF RESERVATION.
ALL FARE CONDITIONS INCLUDING ADVANCE PURCHASE
HAVE TO BE COMPLIED WITH.
--------
UPGRADE PERMITTED TO ANY HIGHER APPLICABLE FARE
PROVIDED ALL FARE CONDITIONS INCLUDING ADVANCE
PURCHASE ARE COMPLIED WITH.
IRRESPECTIVE IF CHANGE OCCURS TO OUTBOUND OR
INBOUND FLIGHT.
AFTER DEPARTURE
CHANGES PERMITTED FOR REISSUE/REVALIDATION.
NOTE -
THE FOLLOWING RULES APPLY PER FARE COMPONENT
/DIRECTION.
--------
CHANGES PERMITTED FOR UPGRADE.
--------
CHARGE DOES NOT APPLY.
--------
REROUTING PERMITTED.
REBOOKING/REISSUE/UPGRADING/MCO ISSUANCE MUST BE
MADE WITHIN 24 HOURS AFTER CHANGE OF RESERVATION.
EXCEPT ADVANCE PURCHASE CONDITION CAN BE IGNORED.
--------
UPGRADE PERMITTED TO ANY HIGHER APPLICABLE FARE
PROVIDED ALL FARE CONDITIONS EXCLUDING ADVANCE
PURCHASE ARE COMPLIED WITH.
--------
ANY TIME
CHANGE TO OW TRAVEL-
IF A TOTALLY UNUSED RETURN TICKET SHALL BE USED
FOR ONE WAY TRAVEL
- EITHER INBOUND OR OUTBOUND - THE DIFFERENCE
BETWEEN THE RETURN FARE AND THE APPLICABLE HIGHER
ONE WAY FARE HAS TO BE COLLECTED.

Higher intermediate points (HIP) exceptions:
NOTE -
HIGHER INTERMEDIATE POINTS MAY BE IGNORED.

Endorsements:
THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED -
FL/ CNX/ CHG RESTRICTED - AND - CHECK FARE NOTE - IN THE
ENDORSEMENT BOX.

Children's discounts:
ACCOMPANIED CHILD 2-11 - CHARGE 75 PERCENT OF THE FARE.
TICKET DESIGNATOR - CH AND PERCENT OF DISCOUNT.
NOTE -
FOR CHILDREN TURNING 12 YEARS ENROUTE - ADULT FARE
HAS TO BE USED FOR THE ENTIRE JOURNEY.
OR - INFANT UNDER 2 WITH A SEAT - CHARGE 75 PERCENT OF THE
FARE.
TICKET DESIGNATOR - CH AND PERCENT OF DISCOUNT
OR - INFANT UNDER 2 WITHOUT A SEAT - CHARGE 10 PERCENT OF
THE FARE.
TICKET DESIGNATOR - IN AND PERCENT OF DISCOUNT.
NOTE -
FOR INFANTS TURNING 2 YEARS ENROUTE - DUE TO
SAFETY REGULATIONS - A BOOKED SEAT WILL BE
REQUIRED FOR THE REMAINING PORTIONS OF THE
JOURNEY. WHEN A SEPARATE SEAT IS REQUIRED ON A
PORTION OF THE JOURNEY - CHILD FARE HAS TO BE
USED FOR THE ENTIRE JOURNEY.
OR - UNACCOMPANIED CHILD 5-11. ID REQUIRED - CHARGE 75
PERCENT OF THE FARE.
TICKET DESIGNATOR - CH AND PERCENT OF DISCOUNT.
NOTE -
UNACCOMPANIED CHILD UNDER 5 YEARS OF AGE WILL NOT
BE ACCEPTED FOR CARRIAGE. SERVICE CHARGE FOR
UNACCOMPANIED CHILD APPLIES.
THE SERVICE WILL BE OFFERED ONLY ON LH OPERATING
FLIGHTS.
FOR FURTHER INFO PLEASE CHECK GGAIRLHPT11INFO.

Tour discounts:
NOTE -
DISCOUNTS APPLY.

Voluntary changes:
IN THE EVENT OF CHANGES TO TICKETED FLIGHTS
BEFORE DEPARTURE OF JOURNEY AND WITHIN TKT VALIDITY
NO CHARGE FOR REVALIDATION OR HIGHEST FEE OF ANY
CHANGED FARE COMPONENT WITHIN JOURNEY AND
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO STOPOVERS AND CONNECTIONS/FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. LH SAME FARE CLASS GOVERNED BY SAME RULE IS USED
4. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
5. VALIDATE ADVANCE RES REQUIREMENTS WHEN BOOKING
DATE KNOWN
6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
7. TKT REISSUE RESTRICTED TO LH OR AC/BD/CA/CO/EN/FM/
JK/JP/KF/LO/LX/MS/NH/NZ/OS/OU/OZ/SA/SK/SN/SQ/TG/TK/TP/
UA/US
REFUND VIA ORIGINAL FORM OF PAYMENT
ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
OR -
BEFORE DEPARTURE OF JOURNEY AND WITHIN TKT VALIDITY
NO CHARGE FOR REISSUE OR HIGHEST FEE OF ANY CHANGED
FARE COMPONENT WITHIN JOURNEY AND
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO 1ST FLIGHT COUPON
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. AC/BD/CA/CO/EN/FM/JK/JP/KF/LH/LO/LX/MS/NH/NZ/OS/
OU/OZ/SA/SK/SN/SQ/TG/TK/TP/UA/US FARES ARE USED
4. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
6. VALIDATE ADVANCE RES REQUIREMENTS WHEN BOOKING
DATE KNOWN
7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
8. TKT REISSUE RESTRICTED TO LH OR AC/BD/CA/CO/EN/FM/
JK/JP/KF/LO/LX/MS/NH/NZ/OS/OU/OZ/SA/SK/SN/SQ/TG/TK/TP/
UA/US
OR -
REPRICE USING FARES IN EFFECT TODAY
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
2. AC/BD/CA/CO/EN/FM/JK/JP/KF/LH/LO/LX/MS/NH/NZ/OS/
OU/OZ/SA/SK/SN/SQ/TG/TK/TP/UA/US FARES ARE USED
3. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
4. VALIDATE ADVANCE RES REQUIREMENTS WHEN BOOKING
DATE KNOWN
5. ADV RES IS MEASURED FROM REISSUE DATE TO DEPARTURE
OF PRICING UNIT
6. TKT REISSUE RESTRICTED TO LH OR AC/BD/CA/CO/EN/FM/
JK/JP/KF/LO/LX/MS/NH/NZ/OS/OU/OZ/SA/SK/SN/SQ/TG/TK/TP/
UA/US
REFUND VIA ORIGINAL FORM OF PAYMENT
ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
OR -
AFTER DEPARTURE OF JOURNEY AND WITHIN TKT VALIDITY
NO CHARGE FOR REVALIDATION OR HIGHEST FEE OF ANY
CHANGED FARE COMPONENT WITHIN JOURNEY AND
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO STOPOVERS AND CONNECTIONS/FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
4. LH SAME FARE CLASS GOVERNED BY SAME RULE IS USED
5. WHEN SAME FARE USED - ALL RULE AND BOOKING CODE
PROVISIONS ARE MET EXCEPT ADV RES-TKTG - OTHERWISE
ALL PROVISIONS MUST BE MET
6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
7. TKT REISSUE RESTRICTED TO LH OR AC/BD/CA/CO/EN/FM/
JK/JP/KF/LO/LX/MS/NH/NZ/OS/OU/OZ/SA/SK/SN/SQ/TG/TK/TP/
UA/US
REFUND VIA ORIGINAL FORM OF PAYMENT
ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
OR -
AFTER DEPARTURE OF JOURNEY AND WITHIN TKT VALIDITY
NO CHARGE FOR REISSUE OR HIGHEST FEE OF ANY CHANGED
FARE COMPONENT WITHIN JOURNEY AND
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
2. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
3. AC/BD/CA/CO/EN/FM/JK/JP/KF/LH/LO/LX/MS/NH/NZ/OS/
OU/OZ/SA/SK/SN/SQ/TG/TK/TP/UA/US FARES ARE USED
4. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
5. WHEN SAME FARE USED - ALL RULE AND BOOKING CODE
PROVISIONS ARE MET EXCEPT ADV RES-TKTG - OTHERWISE
ALL PROVISIONS MUST BE MET
6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
7. TKT REISSUE RESTRICTED TO LH OR AC/BD/CA/CO/EN/FM/
JK/JP/KF/LO/LX/MS/NH/NZ/OS/OU/OZ/SA/SK/SN/SQ/TG/TK/TP/
UA/US
REFUND VIA ORIGINAL FORM OF PAYMENT
ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.

Rule application:
FLEXIBLE BUSINESS FARE FROM LIBYAN ARAB JAMAHIRIYA TO THE
UNITED STATES.
APPLICATION
AREA
THESE FARES APPLY
FROM LIBYAN ARAB JAMAHIRIYA TO THE UNITED STATES.
CLASS OF SERVICE
THESE FARES APPLY FOR BUSINESS CLASS SERVICE.
TYPES OF TRANSPORTATION
FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE
ROUND-TRIP/CIRCLE-TRIP/OPEN-JAW JOURNEYS.
CAPACITY LIMITATIONS
THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS CARRIED
ON ANY ONE FLIGHT AT FARES GOVERNED BY THIS RULE AND SUCH
FARES WILL NOT NECESSARILY BE AVAILABLE ON ALL FLIGHTS.
THE NUMBER OF SEATS WHICH THE CARRIER SHALL MAKE
AVAILABLE ON A GIVEN FLIGHT WILL BE DETERMINED BY THE
CARRIERS BEST JUDGMENT
OTHER CONDITIONS
PASSENGER EXPENSES ARE NOT PERMITTED.

LHrelate

Hi i7654,

In order to have a look I would need the PNR. Please go to http://www.lufthansa-usa.com/relate and enter it there (you can also copy/paste what you wrote here so if I need to forward it's all together in one mail).


Thanks,
Michelle

i7654

Dear Michelle, i dont have a PNR as both LH and a couple of travel agents were not able to book the ticket. the availability for the CO segments were all Zeroed out, in all classes.

I would like to know if there is an exception for Libya not being able to book CO flights. I can book AC, UA and LH, but the system here is not able to book CO. even when putting in some CO operated flights, but LH coded, they were not able to book.

LHrelate

Okay, I understand now.

Let me do some checking and I will let you know.

Zuko

Hi Michelle,

I have been with Miles&More for a few years. I must say I have been very satisfied with the service so since January even got on Frequent Traveller status level. To my knowledge, one of the benefits is use of business check-in counter even when flying economy on a Star Alliance flight (which I use only when I see a longer queue at economy check-in).

However, yesterday in Copenhagen Airport, I wanted to use Star Alliance business check-in for my Austrian Airlines flight on economy class (class S, if it matters). Sadly I even ended up waiting longer due to some booking problems of a couple in front of me.

Finally, when I presented my passport and FT card, I was told that I couldn't use business check-in counter since my ticket is on economy class. I said that he was wrong since I have FT card but I was told: "You can only use it for Lufthansa flights and only in Germany". I noted the name of the person who was at the counter and, due to time already running out for me didn't have time to discuss it with him or his supervisor but simply went to wait in front of economy check-in.

May I kindly ask you to let me know whether in the situation described above I actually had right to use business check-in counter although having economy airticket on Austrian Airlines?

Thank you in advance.

Lack

Take a look at the M&M page and status benefits.

FTL has:
Preferential check-in -> Business Class check-in (9)

(9) For flights operated by Adria Airways, Air Dolomiti, Austrian Airlines Group, Brussels Airlines, Croatia Airlines, LOT Polish Airlines, Lufthansa, Luxair and SWISS.

LHrelate

@Zuko: my understanding is also as Lack has posted... if this is not the policy that was applied please write me an email and I will ask Customer Relations to look into it for you.


Best
Michelle