Questions for official LH lurker, LHrelate
Apr 16, 2010, 1:23 am
#661
Join Date: Nov 2008
Programs: Disgruntled HON**, Indifferent EK Gold, skeptical BA Silver
Posts: 1,734
I just felt compelled to say:
To the few people who seem to mistake this for the official LH customer relationship management forum. Let me tell you, it is not. This is FT. And I exactly expect from a valued member of this forum what LHRelate continuously and with great passion and effort is giving to this community. Empathic feedback and advice in a friendly manner, on an eye to eye level. And on top, the valuable bonus and promise of meaningful back channel activity.
Your not ending support of us here at FT, despite the things that from time to time are thrown at you as a rep of LH or like just recently as a person, is just amazing and greatly appreciated.
Thanks Michelle. Seriously: You rock.
And here is my question to you. Can you please make the Terror Cloud from Reijkjavik go away? KTHXBAI!
To the few people who seem to mistake this for the official LH customer relationship management forum. Let me tell you, it is not. This is FT. And I exactly expect from a valued member of this forum what LHRelate continuously and with great passion and effort is giving to this community. Empathic feedback and advice in a friendly manner, on an eye to eye level. And on top, the valuable bonus and promise of meaningful back channel activity.
Your not ending support of us here at FT, despite the things that from time to time are thrown at you as a rep of LH or like just recently as a person, is just amazing and greatly appreciated.
Thanks Michelle. Seriously: You rock.
And here is my question to you. Can you please make the Terror Cloud from Reijkjavik go away? KTHXBAI!
Last edited by mamb0; Apr 16, 2010 at 1:29 am
Apr 16, 2010, 1:27 am
#662
Join Date: Jun 2008
Location: PRG
Programs: M&M SEN**; FB Silver; IHG Platinum
Posts: 496
Apr 16, 2010, 1:35 am
#663
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,767
I just felt compelled to say:
To the few people who seem to mistake this for the official LH customer relationship management forum. Let me tell you, it is not. This is FT. And I exactly expect from a valued member of this forum what LHRelate continuously and with great passion and effort is giving to this community. Empathic feedback and advice in a friendly manner, on an eye to eye level. And on top, the valuable bonus and promise of meaningful back channel activity.
Your not ending support of us here at FT, despite the things that from time to time are thrown at you as a rep of LH or like just recently as a person, is just amazing and greatly appreciated.
Thanks Michelle. Seriously: You rock.
To the few people who seem to mistake this for the official LH customer relationship management forum. Let me tell you, it is not. This is FT. And I exactly expect from a valued member of this forum what LHRelate continuously and with great passion and effort is giving to this community. Empathic feedback and advice in a friendly manner, on an eye to eye level. And on top, the valuable bonus and promise of meaningful back channel activity.
Your not ending support of us here at FT, despite the things that from time to time are thrown at you as a rep of LH or like just recently as a person, is just amazing and greatly appreciated.
Thanks Michelle. Seriously: You rock.
Last edited by vbroucek; Apr 16, 2010 at 1:58 am Reason: To make clear that Michelle is best asset, not mamb0 :-)
Apr 24, 2010, 11:31 am
#664
Join Date: Feb 1999
Location: Denver CO
Posts: 3,682
While my question relates to my itinerary, I think there are a lot of folks with similar issues.
I was on Ft 447 Den-Fra last Monday. I was (am) booked to go Den-Fra, then Fra-Cdg. I return several weeks from now going Cdg-Mun, Mun-Bos, Bos-Den. This trip was booked as a UA award; all the flights are on LH metal except the Bos-Den leg, which is on UA.
When I got to Fra last Tuesday, no LH flights were going Fra-Cdg, and none were on the board for Wednesday or any day at that point. At the LH ticket gate at Fra, a LH employee told me that there were no flights to Cdg and I would have to come back to the airport every day until there were flights and they could get us on one. Then she told me that I might prefer to book a train, which we did. I asked her whether missing the Fra-Cdg leg would impact our return flights (noting that they were on a UA award) and she said the reservation for the return flights would not be impacted by missing the Fra-Cdg leg since it was involuntary on our part.
My question is how I can check that indeed our reservations and seat assignments are intact for our return. Could someone please advise the easiest way to get absolute assurance that we are still set on this,. I would prefer to do this by email if there is a way to do that.
Thanks in advance for the advice.
I was on Ft 447 Den-Fra last Monday. I was (am) booked to go Den-Fra, then Fra-Cdg. I return several weeks from now going Cdg-Mun, Mun-Bos, Bos-Den. This trip was booked as a UA award; all the flights are on LH metal except the Bos-Den leg, which is on UA.
When I got to Fra last Tuesday, no LH flights were going Fra-Cdg, and none were on the board for Wednesday or any day at that point. At the LH ticket gate at Fra, a LH employee told me that there were no flights to Cdg and I would have to come back to the airport every day until there were flights and they could get us on one. Then she told me that I might prefer to book a train, which we did. I asked her whether missing the Fra-Cdg leg would impact our return flights (noting that they were on a UA award) and she said the reservation for the return flights would not be impacted by missing the Fra-Cdg leg since it was involuntary on our part.
My question is how I can check that indeed our reservations and seat assignments are intact for our return. Could someone please advise the easiest way to get absolute assurance that we are still set on this,. I would prefer to do this by email if there is a way to do that.
Thanks in advance for the advice.
Apr 24, 2010, 11:34 am
#665
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
While my question relates to my itinerary, I think there are a lot of folks with similar issues.
I was on Ft 447 Den-Fra last Monday. I was (am) booked to go Den-Fra, then Fra-Cdg. I return several weeks from now going Cdg-Mun, Mun-Bos, Bos-Den. This trip was booked as a UA award; all the flights are on LH metal except the Bos-Den leg, which is on UA.
When I got to Fra last Tuesday, no LH flights were going Fra-Cdg, and none were on the board for Wednesday or any day at that point. At the LH ticket gate at Fra, a LH employee told me that there were no flights to Cdg and I would have to come back to the airport every day until there were flights and they could get us on one. Then she told me that I might prefer to book a train, which we did. I asked her whether missing the Fra-Cdg leg would impact our return flights (noting that they were on a UA award) and she said the reservation for the return flights would not be impacted by missing the Fra-Cdg leg since it was involuntary on our part.
My question is how I can check that indeed our reservations and seat assignments are intact for our return. Could someone please advise the easiest way to get absolute assurance that we are still set on this,. I would prefer to do this by email if there is a way to do that.
Thanks in advance for the advice.
I was on Ft 447 Den-Fra last Monday. I was (am) booked to go Den-Fra, then Fra-Cdg. I return several weeks from now going Cdg-Mun, Mun-Bos, Bos-Den. This trip was booked as a UA award; all the flights are on LH metal except the Bos-Den leg, which is on UA.
When I got to Fra last Tuesday, no LH flights were going Fra-Cdg, and none were on the board for Wednesday or any day at that point. At the LH ticket gate at Fra, a LH employee told me that there were no flights to Cdg and I would have to come back to the airport every day until there were flights and they could get us on one. Then she told me that I might prefer to book a train, which we did. I asked her whether missing the Fra-Cdg leg would impact our return flights (noting that they were on a UA award) and she said the reservation for the return flights would not be impacted by missing the Fra-Cdg leg since it was involuntary on our part.
My question is how I can check that indeed our reservations and seat assignments are intact for our return. Could someone please advise the easiest way to get absolute assurance that we are still set on this,. I would prefer to do this by email if there is a way to do that.
Thanks in advance for the advice.
I think you should be ok.
May 2, 2010, 7:30 am
#666
Join Date: Sep 2008
Location: BEG/DUS/FCO - YYZ/MRY
Programs: LH G, CO G, BA B, HH G, PC P, SW G, Sixt P, Hertz G and YES A|Club G :)
Posts: 800
I just felt compelled to say:
To the few people who seem to mistake this for the official LH customer relationship management forum. Let me tell you, it is not. This is FT. And I exactly expect from a valued member of this forum what LHRelate continuously and with great passion and effort is giving to this community. Empathic feedback and advice in a friendly manner, on an eye to eye level. And on top, the valuable bonus and promise of meaningful back channel activity.
Your not ending support of us here at FT, despite the things that from time to time are thrown at you as a rep of LH or like just recently as a person, is just amazing and greatly appreciated.
Thanks Michelle. Seriously: You rock.
And here is my question to you. Can you please make the Terror Cloud from Reijkjavik go away? KTHXBAI!
To the few people who seem to mistake this for the official LH customer relationship management forum. Let me tell you, it is not. This is FT. And I exactly expect from a valued member of this forum what LHRelate continuously and with great passion and effort is giving to this community. Empathic feedback and advice in a friendly manner, on an eye to eye level. And on top, the valuable bonus and promise of meaningful back channel activity.
Your not ending support of us here at FT, despite the things that from time to time are thrown at you as a rep of LH or like just recently as a person, is just amazing and greatly appreciated.
Thanks Michelle. Seriously: You rock.
And here is my question to you. Can you please make the Terror Cloud from Reijkjavik go away? KTHXBAI!
May 2, 2010, 2:23 pm
#667
Join Date: Feb 2006
Location: Cape Cod MA
Programs: GS, 3 MM, Hilton Diamond
Posts: 752
I raised this question in the United MP thread but the only answer I received was to PM the Lurker or post a message in the LH forum.
I requested an upgrade from C to F on a continuing LH flight to the middle east. UAL handled the change and LH confirmed the space. However, when I try to reserve a seat from LH they tell me that I hold duplicate reservations in C and in F on the LH flight. They are unable to save a seat assignment in F. After spending an hour on the phone with the 1K desk, they said that they changed my reservation in a way that should remove the duplicate booking. LH then tells me I still have duplicate reservations but that upon arriving in FRA I should be able to sort out the problem. LH is unable to delete the duplicate reservation because UAL controls the PNR. The 1K desk tried to work over the phone with LH to fix the problem but no success. It seems like a finger pointing exercise. What should I do? When I check in for the UAL flight to FRA should I ask that they not check me into the LH flight in order to avoid losing the upgrade? Is it possible that I will completely lose my reservation because a seat can't be assigned in either cabin until the problem is resolved? Any advice would be welcome.
I requested an upgrade from C to F on a continuing LH flight to the middle east. UAL handled the change and LH confirmed the space. However, when I try to reserve a seat from LH they tell me that I hold duplicate reservations in C and in F on the LH flight. They are unable to save a seat assignment in F. After spending an hour on the phone with the 1K desk, they said that they changed my reservation in a way that should remove the duplicate booking. LH then tells me I still have duplicate reservations but that upon arriving in FRA I should be able to sort out the problem. LH is unable to delete the duplicate reservation because UAL controls the PNR. The 1K desk tried to work over the phone with LH to fix the problem but no success. It seems like a finger pointing exercise. What should I do? When I check in for the UAL flight to FRA should I ask that they not check me into the LH flight in order to avoid losing the upgrade? Is it possible that I will completely lose my reservation because a seat can't be assigned in either cabin until the problem is resolved? Any advice would be welcome.
May 3, 2010, 2:54 pm
#668
Join Date: May 2006
Location: Adelaide
Programs: QF Plat, VA Plat, HHonors Diamond
Posts: 422
Claim for compensation - address?
Hi Michelle
I wonder if you could help me. My family and I got caught up in the volcanic ash situation midway through a return trip on LH booked via bmi Diamond Club in I class. I would like to make a claim under EU regs for the additional hotel expenses we incurred but can't seem to find an address for an appropriate LH office to contact (I'm based in the UK but happy to post overseas if necc). Could you please advise? Many thanks
I wonder if you could help me. My family and I got caught up in the volcanic ash situation midway through a return trip on LH booked via bmi Diamond Club in I class. I would like to make a claim under EU regs for the additional hotel expenses we incurred but can't seem to find an address for an appropriate LH office to contact (I'm based in the UK but happy to post overseas if necc). Could you please advise? Many thanks
May 3, 2010, 6:59 pm
#669
Company Representative - Lufthansa Airlines
Join Date: Jun 2007
Location: East Meadow, NY
Programs: Official LH Real Person
Posts: 726
nigos: handled by PM
DML:
Sorry about your trip
That was a real catastrophe for everyone! Go to LH.com > Help & Contact > Complaints & Compliments > via post or fax and choose your country to get the right address. Probably will be our LPL office.
Best
Michelle
DML:
Sorry about your trip
That was a real catastrophe for everyone! Go to LH.com > Help & Contact > Complaints & Compliments > via post or fax and choose your country to get the right address. Probably will be our LPL office.Best
Michelle
May 4, 2010, 3:59 pm
#670
Join Date: May 2006
Location: Adelaide
Programs: QF Plat, VA Plat, HHonors Diamond
Posts: 422
Thanks Michelle. You are a star ^^
I was almost there but looking in the wrong place on LH.com
Have to say apart from the hassle which was outwith LH's control, our flights were great
I was almost there but looking in the wrong place on LH.com
Have to say apart from the hassle which was outwith LH's control, our flights were great
May 7, 2010, 2:54 pm
#671
Join Date: Oct 2003
Location: CHI
Programs: LH SEN, UA 1K, Marriott Plat
Posts: 132
How many names fit on a SEN card?
Hi Michelle,
I ran into a problem over the weekend with the U.S. SEN line and I was wondering if you shed some light on the issue:
I booked an award ticket to Europe and provided my full name (first name, two rather long middle names, and my last name) as requested since a couple of years for my flight booking. When I tried to get my seat assignments I was slightly puzzled when the agent told me that she couldn't proceed as the name on my SEN card (only my first and last name) was not matching my travel itinerary (all four names). I'm a SEN for ten years (with the same name on the card) and even after the requirement to have your full name stated on the ticket I never ran into this problem.
The agent told me the new rules are in effect since April, but I never heard of them or received any communication in this regard. She offered to send me a new card with my full name which I accepted and changed my SEN profile accordingly.
Could you confirm the change? What happens when your names are too long for the SEN card? My four names have 24 letters all in all
Finally, when I checked my SEN profile the other day I noticed that the helpful agent enter my second middle name in the last name column which makes me wonder if you only have so many letters available in your system for names to begin with and the whole exercise is totally worthless!
As always, thanks for your help in advance!
linhard04
I ran into a problem over the weekend with the U.S. SEN line and I was wondering if you shed some light on the issue:
I booked an award ticket to Europe and provided my full name (first name, two rather long middle names, and my last name) as requested since a couple of years for my flight booking. When I tried to get my seat assignments I was slightly puzzled when the agent told me that she couldn't proceed as the name on my SEN card (only my first and last name) was not matching my travel itinerary (all four names). I'm a SEN for ten years (with the same name on the card) and even after the requirement to have your full name stated on the ticket I never ran into this problem.
The agent told me the new rules are in effect since April, but I never heard of them or received any communication in this regard. She offered to send me a new card with my full name which I accepted and changed my SEN profile accordingly.
Could you confirm the change? What happens when your names are too long for the SEN card? My four names have 24 letters all in all
Finally, when I checked my SEN profile the other day I noticed that the helpful agent enter my second middle name in the last name column which makes me wonder if you only have so many letters available in your system for names to begin with and the whole exercise is totally worthless!
As always, thanks for your help in advance!
linhard04
May 9, 2010, 1:07 am
#672
Join Date: Jun 2003
Location: BKK, CDG, TLS
Programs: QR G, A3 G, EK G, IHG Amb, GHA Black, WOH LT something
Posts: 1,306
Hi Michelle,
I wanted to tell you that I didn't have any problems last time I was there. They even now carry the invitation cards. So thank you so much for fixing this situation. It really makes a difference to me, and yes I know I am a nicotine addict, among way too many other things lol
synd
I wanted to tell you that I didn't have any problems last time I was there. They even now carry the invitation cards. So thank you so much for fixing this situation. It really makes a difference to me, and yes I know I am a nicotine addict, among way too many other things lol
synd
Hi synd,
I checked with global product and also with CDG station management; both have confirmed that SEN with Star boarding pass is allowed in the Star lounge in any airport. CDG management mentioned that most do not want it because it is inconveniently located compared to LH lounge. (However for coffee and cigarettes I certainly understand, eh?
I've been assured that the staff will be reminded of this allowance. Let me know how it goes next time you pass through.
Best,
Michelle
I checked with global product and also with CDG station management; both have confirmed that SEN with Star boarding pass is allowed in the Star lounge in any airport. CDG management mentioned that most do not want it because it is inconveniently located compared to LH lounge. (However for coffee and cigarettes I certainly understand, eh?
I've been assured that the staff will be reminded of this allowance. Let me know how it goes next time you pass through.
Best,
Michelle
May 9, 2010, 1:08 am
#673
Join Date: Feb 2001
Location: Los Angeles, USA
Programs: UA Plat-2MM, Marriott Life Titanium, Hyatt something
Posts: 1,888
Minor issue: AVOD movie programs on the website
Michelle,
Thanks for all you do for FlyerTalkers (and LH). I really appreciate your presence here.
This is a minor issue but it's been bothering me for quite a while. It seems like the website display of the AVOD programs (business/first) by month does not agree with the actual in-flight schedule. I have not done a detailed comparison with the printed guide but it seems something like some months are accurate and other months reflect the schedule a month behind. It's been this way for quite a while.
http://www.lufthansa-inflightenterta...=2&zeitraum=50
Could you pass this on to the website or entertainment folks to have them review it?
I use the online guide to check which movies not to rent from Netflix because they will be shown on my upcoming flights. Fortunately or not (depends on your perspective) I have at least 2 long hauls on LH every month.
Charles
Thanks for all you do for FlyerTalkers (and LH). I really appreciate your presence here.
This is a minor issue but it's been bothering me for quite a while. It seems like the website display of the AVOD programs (business/first) by month does not agree with the actual in-flight schedule. I have not done a detailed comparison with the printed guide but it seems something like some months are accurate and other months reflect the schedule a month behind. It's been this way for quite a while.
http://www.lufthansa-inflightenterta...=2&zeitraum=50
Could you pass this on to the website or entertainment folks to have them review it?
I use the online guide to check which movies not to rent from Netflix because they will be shown on my upcoming flights. Fortunately or not (depends on your perspective) I have at least 2 long hauls on LH every month.
Charles
May 10, 2010, 2:48 pm
#674
Company Representative - Lufthansa Airlines
Join Date: Jun 2007
Location: East Meadow, NY
Programs: Official LH Real Person
Posts: 726
DML, synd: Glad to hear on both counts, thank you for the update!
linhard04: Could you please copy/paste that into the form at http://www.lufthansa-usa.com/relate along with your personal details (card number etc)? Then I can try to find out what went wrong for you.
LAX UA 1K: I can bring it up but without specific examples (flight number/date + what was missing or wrong) they probably can't help me. If you have that info from your last flight please send it to me by email and I'll look into it - if not let me know if it happens again.
Best,
Michelle
linhard04: Could you please copy/paste that into the form at http://www.lufthansa-usa.com/relate along with your personal details (card number etc)? Then I can try to find out what went wrong for you.
LAX UA 1K: I can bring it up but without specific examples (flight number/date + what was missing or wrong) they probably can't help me. If you have that info from your last flight please send it to me by email and I'll look into it - if not let me know if it happens again.
Best,
Michelle
May 10, 2010, 7:21 pm
#675
Join Date: Oct 2003
Location: CHI
Programs: LH SEN, UA 1K, Marriott Plat
Posts: 132
DML, synd: Glad to hear on both counts, thank you for the update!
linhard04: Could you please copy/paste that into the form at http://www.lufthansa-usa.com/relate along with your personal details (card number etc)? Then I can try to find out what went wrong for you.
LAX UA 1K: I can bring it up but without specific examples (flight number/date + what was missing or wrong) they probably can't help me. If you have that info from your last flight please send it to me by email and I'll look into it - if not let me know if it happens again.
Best,
Michelle
linhard04: Could you please copy/paste that into the form at http://www.lufthansa-usa.com/relate along with your personal details (card number etc)? Then I can try to find out what went wrong for you.
LAX UA 1K: I can bring it up but without specific examples (flight number/date + what was missing or wrong) they probably can't help me. If you have that info from your last flight please send it to me by email and I'll look into it - if not let me know if it happens again.
Best,
Michelle
Filled out the online form and look forward to your reply. Thanks for looking into the matter!
linhard04