Excellent customer service
 

Hey everyone,

I believe that I just had to post this experience. As I was flying with their code share partner Aegean Airlines using the Miles & More card at the check-in, I was eligible to some miles that never showed up in my balance account. I tried to find out how to retro-claim missing miles, but nothing was available so I had to email their customer service department with all my flight information. After one day I got an answer and my miles where promptly creditet to my account.
^ for LH, especially in these days when SAS has all this problems with flight cancellations and strikes I appreciate the professional service of Lufthansa.

Good to hear. Did they even credit status miles?

congratulations.
but how did you manage that they let you email that? did you scan the bp and tix?
I always have to fax all this. (actually they want it by snail mail, but as i learned on FT, i never will send originals and fax is accepted. cheers for that again)

Congrats kimandvl. Since six months I'm waiting for crediting my VG-miles flying EZE-GRU and GRU-MVD. Only got a nice LH letter to be patient. But this happened four months ago. After looking onto my two million miles account maybe they think I don't need those lousy VG award miles.
Salve Luigi