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Software bug crediting award miles | Systematically to few M&M
FAZ, the major German broadsheet, just carried an article that have LH confirming a software bug that leads to too few miles being credited after the M&M changes. I did spot that after the changes and after many flight cancellations, the cancelled flights were credited incorrectly - but this is only one of the bugs.
See Viele Kunden bekommen zu wenige Lufthansa-Meilen |
Feature or bug?
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Maybe that‘s why they don’t post any miles to M&M anymore ? Out of my 4 flights in the past 3 weeks (OS, LH, LX), only 1 made it automatically. Postings to the Miles&Bonus account of my family worked without problems.... |
LH is a 5* airline, ( allegedly) so they need 5* IT & so does M&M Hell will freeze over faster :D |
Would this be connected?
Your flight dataNumber of flights1 Flight 1Airline nameAustrian Airlines Date of flight xx.05.2018 Flight number OS 552 Booking class Economy L Class Departure airport ZRH Arrival airport VIE Ticket number 724 23103xxxxx Name on ticket Fxxx/xxx Crediting result A mileage credit was not possible. |
Miles from my recent flights MAN-MUC-NUE-FRA-MAN appear like this on LH.app. (NUE-FRA was on Lufthansa Express Rail.)
https://cimg8.ibsrv.net/gimg/www.fly...4680b94a5b.png But on the desktop version of M&M this is what I see. https://cimg9.ibsrv.net/gimg/www.fly...2895b9cb6e.png I wonder if I should contact M&M to complain the Executive Bonus is missing from award miles. :rolleyes: |
I have the same type of issues and displays. And I received the email below from M&M on 2 July, but no miles have been credited so fare (apologies, it is in German):
Quote Ein Geschenk an Sie: zusätzliche PrämienmeilenDie Lufthansa Group Airlines bedanken sich für Ihr Verständnis Sehr geehrter Herr XXX Unquotees ist unser Anspruch, Ihnen als Miles & More Teilnehmer beim Meilensammeln einen reibungslosen Ablauf zu bieten. Daher bitten wir Sie um Ihr Verständnis, dass wir diesem Anspruch bei der neuen Prämienmeilenberechnung für Ihre Flüge nicht genügen konnten und es zwischen dem 12. März und dem 24. Mai 2018 zu Differenzen bei Ihrer Prämienmeilengutschrift kam. In diesem Zusammenhang wenden wir uns im Namen der Lufthansa Group Airlines mit einer besonderen Aufmerksamkeit an Sie: Prämienmeilen, die Ihnen im Rahmen der o.g. Umstellung abgezogen wurden, werden Ihnen rückwirkend wieder gutgeschrieben. Wir wünschen Ihnen weiterhin angenehme Flüge und viel Freude beim Meilensammeln. Ihr Miles & More Team |
Originally Posted by Nic33
(Post 29957211)
I have the same type of issues and displays. And I received the email below from M&M on 2 July, but no miles have been credited so fare (apologies, it is in German):
Quote Ein Geschenk an Sie: zusätzliche PrämienmeilenDie Lufthansa Group Airlines bedanken sich für Ihr Verständnis Sehr geehrter Herr XXX Unquotees ist unser Anspruch, Ihnen als Miles & More Teilnehmer beim Meilensammeln einen reibungslosen Ablauf zu bieten. Daher bitten wir Sie um Ihr Verständnis, dass wir diesem Anspruch bei der neuen Prämienmeilenberechnung für Ihre Flüge nicht genügen konnten und es zwischen dem 12. März und dem 24. Mai 2018 zu Differenzen bei Ihrer Prämienmeilengutschrift kam. In diesem Zusammenhang wenden wir uns im Namen der Lufthansa Group Airlines mit einer besonderen Aufmerksamkeit an Sie: Prämienmeilen, die Ihnen im Rahmen der o.g. Umstellung abgezogen wurden, werden Ihnen rückwirkend wieder gutgeschrieben. Wir wünschen Ihnen weiterhin angenehme Flüge und viel Freude beim Meilensammeln. Ihr Miles & More Team |
Yes, it is difficult to understand indeed. The title says: "A Gift to you: additional award miles". Hence, I also understand that additional award miles would be credited. But I actually got none (neither additional miles, nor credit of due miles on past flights).
On another note, I am sometimes credited with award miles in the same amount as status miles for certain of my flight legs. The new award miles system is completely unpredictable and the award miles posting cannot be understood, as far as I am concerned. M&M should roll back to a system that users can understand. In addition, the old system took into account the margin made by the airline, as higher booking classes (those with higher margins) yielded more miles. In the new system, the credit of award miles only depends on $ spent and ignores the margin. If M&M wanted to spend less award miles, it could have even cut more the yield on the lower booking classes. |
I flew Swiss this week on a ticket purchased a couple of weeks ago (well into the new system) and for he first time since the rules changed, it credited using the old system (which worked in my favour). Maybe they are rolling back while they work it out? |
Originally Posted by vantage03
(Post 29957719)
I flew Swiss this week on a ticket purchased a couple of weeks ago (well into the new system) and for he first time since the rules changed, it credited using the old system (which worked in my favour). Maybe they are rolling back while they work it out? |
It happened to me on 2 of the 3 legs of a intra EU flight purchased and flewn with LX at the end of May. I was also credited the old system award miles on the return of a TATL flight (but not on the EU feeder flight). Weird...
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Originally Posted by cas_de
(Post 29957812)
Any chance that you did use a corp TA (such as Amex GBT) or a negotiated fare? These should credit under the old system.
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Mine were all booked via LH.com or swiss.com
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My EU flights under corp contract credited as per old system, a colleagues long haul LH P flight also booked by the corp TA (but with a published fare) credited as per new system last week.
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