Unable to access my Miles & More account! [web/app]
Mar 17, 2018, 10:08 pm
#16
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
Today, in a span of an hour, from perfectly fine to not being able to access award flights. It keeps looping me back to the original main site.
Mar 18, 2018, 3:08 am
#19
Join Date: Mar 2003
Location: FINLAND
Programs: AY LUMO, OW Emerald CX, Star Gold LH, HDiamond , MAR LT T, Hilton Diam, LHW VIP, Centurion, PEN Vip.
Posts: 95
No award availability on EU flights
It seems that suddenly today all the awards within Europe are gone?? Anybody else with same situation?
Mar 17, 2019, 10:44 am
#21
Join Date: Mar 2019
Posts: 2
I do not know if this happening to anyone else but for the past 2 hours I have not been able to access my miles and more account in order to confirm a flight and if it does not start working soon I will be losing the flight and being deducted money for not completing my purchase!
It is not working on Safari/Chrome on my laptop. I used my phone and nothing. Tried the app and still not letting me in.
It seems to be a technical error but this is frustrating and I really hope it gets resolved. I keep getting different reasons
1) Sorry, a technical error has occurred. Please try again later. (50199)
2) A general technical error occurred (99999)
3) The server is temporarily unavailable (the lufthansa app)
Is this going on for anybody else?
It is not working on Safari/Chrome on my laptop. I used my phone and nothing. Tried the app and still not letting me in.
It seems to be a technical error but this is frustrating and I really hope it gets resolved. I keep getting different reasons
1) Sorry, a technical error has occurred. Please try again later. (50199)
2) A general technical error occurred (99999)
3) The server is temporarily unavailable (the lufthansa app)
Is this going on for anybody else?
Mar 17, 2019, 4:52 pm
#23
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,623
Wait a minute: for those of you who have the Miles & More credit card, you will have received your new card for this year in the last few days or weeks. I certainly did, and activated it online. Then I was completely unable to sign into my M&M account. Oddly, my old pre FTL number let me (it sprung up along with all the numbers memorized by the browser), so I began to suspect it was something to do with the number. And, sure enough, on my credit card was a new service card number at the bottom. Now I can sign in without problem.
So, check if your M&M number has changed with your new credit card.
So, check if your M&M number has changed with your new credit card.
Jun 12, 2019, 12:25 am
#24
Join Date: Aug 2010
Location: Genolier CH
Programs: LX/LH HON, BA Gold, AF Platinum
Posts: 76
Login currently impossible...
Hi M&M people... I suppose this is a known issue. M&M logon does not seem to be possible at the moment, using either my Mac or iPad, both with Chrome and Safari. When clicking on 'Login', the login dialog simply does not come up. Since what I am trying to do is some seat selection, I have also tried clicking on the 'select seat' link in my confirmation email and I get a message saying I do not have permission to access that page. Rebooting changed nothing. On my iPhone the booking is listed in the Lufthansa app. When selecting 'View booking' I am taken to a blank webpage with an address of 'assets.bounceexchange.com'.
I can only suspect a major outage at your end as I can't see how a problem at my end would affect all three platforms...
Note that I was able to enter the seat reservations via the Swiss website, so no help needed there.
I can only suspect a major outage at your end as I can't see how a problem at my end would affect all three platforms...
Note that I was able to enter the seat reservations via the Swiss website, so no help needed there.
Last edited by mtfitzgerald; Jun 12, 2019 at 12:32 am
Jun 12, 2019, 3:00 pm
#26
Join Date: Jun 2019
Posts: 8
Still broken (for logging in using a Lufthansa ID)? Or just me...?
EDIT: Can't log in to either lufthansa.com or miles-and-more.com. Password definitely correct (lufthansa.com gives different error message if I deliberately type a wrong password).
EDIT: Can't log in to either lufthansa.com or miles-and-more.com. Password definitely correct (lufthansa.com gives different error message if I deliberately type a wrong password).
Last edited by roybadami; Jun 12, 2019 at 4:11 pm
Jul 17, 2019, 9:05 pm
#28
Join Date: Jan 2013
Location: Chicago, USA
Programs: TK Elite ...and blue, lots of blue...
Posts: 746
Jul 17, 2019, 11:24 pm
#29
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,646