There is a nice saying that there are no stupid questions, just stupid answers... please stick to the topic and leave your opinions of the various posters to yourself. Everything else is contrary to the FT TOS and will be acted upon accordingly.
Regards Oliver2002 Mod M&M forum |
Originally Posted by Brituchenite
(Post 17999195)
I would say the same thing to you that I said to Rambuster. Don't be so snide and sarcastic.
Why is it that this FlyerTalk forum has become such a rude, insulting place? I did not say I would be seeking compensation. I simply asked a question about protocol and procedure. The compensation culture (another great US export I believe) grates with a lot of people and I'm one of them. Had Lufthansa cancelled a flight to combine loads or left you high and dry after the diversion I'd be saying something else but from what you say this incident was handled as well as could have been expected. If you can say where the shortcoming was, I'd love to know about it. If you can't face the prospect of people taking the counter-argument then an internet forum probably isn't where you want to be... PS I was on a Lufthansa flight last month that was 1hr late taking off and it took an unacceptable 45mins to deliver priority tagged bags at Munich. My pre-booked taxi driver did charge extra for the wait, but I didn't go seeking compensation from Lufthansa. You travel, stuff happens. Deal with it. |
Originally Posted by Brituchenite
(Post 17997201)
I was on LH412 on Thursday - MUC-EWR. We took off on time, but 2 hours into the flight, the Captain advised us that there was a technical problem with the computer that calcualtes the fuel usage anbd we were returning to MUC.
I was reaccommodated onto a flight via FRA the next day, and given a hotel voucher which included a buffet dinner and shuttle to/from the hotel. I was travelling on a Business Class award ticket. Was I supposed to be offered compensation because of the mechanical failure? I was not offered anything at the airport by the agent who re-ticketed me. |
I had a delay in LIM on AC LIM-YYZ (J class) , although we didn't actually take off, the flight was cancelled when they were unable to fix the problem. This was a 30 hr delay from the departure city.
I was offered $250 EMCO for future travel as compensation / inconvenience (along with all the other passengers) I certainly wasn't opposed to it since I missed a day of work - but I was happy that the carrier was treating safety as a priority. |
Originally Posted by txl
(Post 18000770)
It's a bit tricky, though, since your original flight was aborted (is this a cancellation?),
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Originally Posted by Rambuster
(Post 17998805)
Perhaps the OP would have preferred it if the captain had just ignored the warning and chanced it across the Atlantic?
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I find it hard to follow this "holier than thou" attitude to those who seek statutory compensation.
In its wisdom, Brussels set out the circumstances in which airlines are required to offer additional services, and/or pay fixed sums, in compensation for the inconvenience caused to passengers by flight irregularities. If you don't like the legislation, feel it places an unfair burden on the airlines, then take it up with your MEP, rather than stigmatise passengers who ask for compensation they are due. |
+1. The legislation is designed to keep airlines on their toes. Technical problems are covered so I don't see why someone who has to wait at the airport should get compensation but someone on a plane which is turning back wouldn't.
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And given the fact that airlines used the "technical problem" excuse so many times in the past when in fact commercial reason were responsible for a cancelleation, they brought the strict enforcement of EU261/04 upon themselves. If I would be in the same situation, I'd claim the appropriate compensation in a heartbeat. The OP is owed 600€ by Lufthansa - getting that money might be quite a challenge, however.
Greetings - Dirk |
I had a similar incident with LH last week at MUC. Due to technical problems the flight to India could not take off and was delayed by 15 hours. LH said they had no other spare plane available. So, they are postponing the flight to next day. Of course LH provided hotel and meal vouchers.
Do you think I should ask for compensation under EU rules ? |
Originally Posted by oxymoron
(Post 18004591)
I had a similar incident with LH last week at MUC. Due to technical problems the flight to India could not take off and was delayed by 15 hours. LH said they had no other spare plane available. So, they are postponing the flight to next day. Of course LH provided hotel and meal vouchers.
Do you think I should ask for compensation under EU rules ? A few years ago, my UA flight SFO-ICN turned back after 3 hours mid flight because the pilots discovered that there were more animals than allowed in the hold and they may not have enough oxygen for the duration of the flight. The flight left next morning, I was delayed by almost 20 hours and missed my connection to ULN which goes only three times a week so ended up spending two extra nights in ICN. All I got was a USD 100 voucher from UA when I complained as this was a goof up on part on their ground handling. My travel insurance paid for my hotel in ICN and SFO. |
Originally Posted by djohannw
(Post 18004163)
And given the fact that airlines used the "technical problem" excuse so many times in the past when in fact commercial reason were responsible for a cancelleation, they brought the strict enforcement of EU261/04 upon themselves. If I would be in the same situation, I'd claim the appropriate compensation in a heartbeat. The OP is owed 600€ by Lufthansa - getting that money might be quite a challenge, however.
Greetings - Dirk In my opinion there shouldn't be an additional cash compensation in that cases (only hotel and meal vouchers) - would you prefer that the pilot maybe continues a flight with technical problems due to pressure from the airline which want to avoid that cash compensation? Could be your last flight ;) |
How about asking for the MUC-MUC miles? 2x2 hours is some 1600-2000 miles, plus class of service bonus.
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Originally Posted by CaptainMiles
(Post 18004756)
How about asking for the MUC-MUC miles? 2x2 hours is some 1600-2000 miles, plus class of service bonus.
In any case a domestic flight will bring you 1500 miles independent of the actual miles flown :D |
Originally Posted by root66
(Post 18004733)
In my opinion there shouldn't be an additional cash compensation in that cases (only hotel and meal vouchers) - would you prefer that the pilot maybe continues a flight with technical problems due to pressure from the airline which want to avoid that cash compensation? Could be your last flight ;)
I look at it this way: if my car breaks down on the way to the airport, it's my problem. If the airplaine breaks down, it shouldn't be my problem. HTB. |
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