LH Flight abandoned mid-flight and turned back - compensation due?
Feb 11, 2012, 6:30 pm
#1
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LH Flight abandoned mid-flight and turned back - compensation due?
I was on LH412 on Thursday - MUC-EWR. We took off on time, but 2 hours into the flight, the Captain advised us that there was a technical problem with the computer that calcualtes the fuel usage anbd we were returning to MUC.
I was reaccommodated onto a flight via FRA the next day, and given a hotel voucher which included a buffet dinner and shuttle to/from the hotel.
I was travelling on a Business Class award ticket.
Was I supposed to be offered compensation because of the mechanical failure? I was not offered anything at the airport by the agent who re-ticketed me.
I was reaccommodated onto a flight via FRA the next day, and given a hotel voucher which included a buffet dinner and shuttle to/from the hotel.
I was travelling on a Business Class award ticket.
Was I supposed to be offered compensation because of the mechanical failure? I was not offered anything at the airport by the agent who re-ticketed me.
Feb 12, 2012, 4:15 am
#3
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Perhaps the OP would have preferred it if the captain had just ignored the warning and chanced it across the Atlantic?
Last edited by oliver2002; Dec 3, 2012 at 1:48 pm
Feb 12, 2012, 4:19 am
#4
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Complain using this form: http://www.lufthansa.com/us/en/Feedb...dbackType=FBCA and see what they respond. If you don't like what you hear, raise it with the LBA (Germanys FAA) here and see what they say: http://www.lba.de/EN/CustomerService...er_Rights.html
That said, sometimes sh!t happens and there is not much the airline can do. If they did what was possible and feasible then its upto your personal ethics to ask for more. The legislation aims to educate the carriers that pretty much tell the customer 'go suck an egg' when things go bad.
That said, sometimes sh!t happens and there is not much the airline can do. If they did what was possible and feasible then its upto your personal ethics to ask for more. The legislation aims to educate the carriers that pretty much tell the customer 'go suck an egg' when things go bad.
Feb 12, 2012, 4:56 am
#5
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Yep, OP didn't seem to have any out of pocket expenses and didn't crash into the Atlantic with hundreds of other people, all meeting an untimely demise, so on balance I'd say it was quite a good result and probably wouldn't go seeking compensation...
Feb 12, 2012, 6:41 am
#6
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I was simply asking a question. I was not "demanding" compensation. Someone brought to my attention that I possible should have been offered compensation, and so I was asking the forum whether that was, in fact, correct.
So, please do not make snide comments simply because one asks a question.
Feb 12, 2012, 6:42 am
#7
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Why is it that this FlyerTalk forum has become such a rude, insulting place?
I did not say I would be seeking compensation. I simply asked a question about protocol and procedure.
Feb 12, 2012, 6:48 am
#8
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Complain using this form: http://www.lufthansa.com/us/en/Feedb...dbackType=FBCA and see what they respond. If you don't like what you hear, raise it with the LBA (Germanys FAA) here and see what they say: http://www.lba.de/EN/CustomerService...er_Rights.html
That said, sometimes sh!t happens and there is not much the airline can do. If they did what was possible and feasible then its upto your personal ethics to ask for more. The legislation aims to educate the carriers that pretty much tell the customer 'go suck an egg' when things go bad.
That said, sometimes sh!t happens and there is not much the airline can do. If they did what was possible and feasible then its upto your personal ethics to ask for more. The legislation aims to educate the carriers that pretty much tell the customer 'go suck an egg' when things go bad.
Thank you, Oliver2002. I am not particularly worried about the compensation, it was simply a question to help me understand should I experience anything similar in the future.
I agree. Sh!t happens, and quite honestly, althought it meant I missed my connection in EWR to PDX, CO were very good in reaccommodating me to a later flight without penalty, and so I wasn't really that "put out" by it all.
I'm sure the airline couldn't have forseen the MX problem, and so I think they made the right decision to turn back. I would rather they did that, personally, even if it meant a forced overnight, than continue with the flight. I'm sure the pilots do not make these decisions lightly.
Feb 12, 2012, 7:42 am
#9
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Don't be rude.
I was simply asking a question. I was not "demanding" compensation. Someone brought to my attention that I possible should have been offered compensation, and so I was asking the forum whether that was, in fact, correct.
So, please do not make snide comments simply because one asks a question.
I was simply asking a question. I was not "demanding" compensation. Someone brought to my attention that I possible should have been offered compensation, and so I was asking the forum whether that was, in fact, correct.
So, please do not make snide comments simply because one asks a question.
Feb 12, 2012, 7:50 am
#10
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I agree with the others, it would be way beyond reasonable/ethics to ask for compensation in this case; LH did what was expected and did accommodate you on the nxt available flight and paid for your hotel and meal.
You probably received miles for the new LH flight as I class is unlikely to have been available for rebooking.
You probably received miles for the new LH flight as I class is unlikely to have been available for rebooking.
Feb 12, 2012, 8:00 am
#11
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Feb 12, 2012, 8:15 am
#12
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I was on LH412 on Thursday - MUC-EWR. We took off on time, but 2 hours into the flight, the Captain advised us that there was a technical problem with the computer that calcualtes the fuel usage anbd we were returning to MUC.
I was reaccommodated onto a flight via FRA the next day, and given a hotel voucher which included a buffet dinner and shuttle to/from the hotel.
I was travelling on a Business Class award ticket.
Was I supposed to be offered compensation because of the mechanical failure? I was not offered anything at the airport by the agent who re-ticketed me.
I was reaccommodated onto a flight via FRA the next day, and given a hotel voucher which included a buffet dinner and shuttle to/from the hotel.
I was travelling on a Business Class award ticket.
Was I supposed to be offered compensation because of the mechanical failure? I was not offered anything at the airport by the agent who re-ticketed me.
Psst. You should be grateful that LH was even willing to fly you back. Don't you know, you greedy Americans and your gratuitous demands for compensation.
To think that a airline should be required to take care of its passengers in the event of IRROPs. What a stupid concept.
Feb 12, 2012, 8:20 am
#13
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Psst. You should be grateful that LH was even willing to fly you back. Don't you know, you greedy Americans and your gratuitous demands for compensation.
To think that a airline should be required to take care of its passengers in the event of IRROPs. What a stupid concept.
To think that a airline should be required to take care of its passengers in the event of IRROPs. What a stupid concept.
