LH Cancelled 1st Leg Flight on Award Ticket Issued by CO
Oct 21, 2011, 3:11 am
#16
Original Poster
Join Date: Oct 2003
Location: MCO
Programs: UA1K/2MM; LT United Club; HH Diamond; MR LT Titanium; IHG Plat; National EE
Posts: 467
Oct 21, 2011, 3:13 am
#17
Original Poster
Join Date: Oct 2003
Location: MCO
Programs: UA1K/2MM; LT United Club; HH Diamond; MR LT Titanium; IHG Plat; National EE
Posts: 467
CO didn't have much to say except please give me 25K more miles and we'll fly her from CDG.
At the very least happy to report she went wheels up a bit ago, albeit late due to MX... maybe she'll make it on time!
Oct 21, 2011, 3:21 am
#18
Original Poster
Join Date: Oct 2003
Location: MCO
Programs: UA1K/2MM; LT United Club; HH Diamond; MR LT Titanium; IHG Plat; National EE
Posts: 467
I would suggest writing a letter to LH, describing the situation at the station and that the agents were totally unwilling to help your daughter (depending on her age, a little wining about her being left alone in a foreign country might help). I would then add all related expenses and give them a deadline for reimbursing you.
Thanks for everyone's comments and suggestions, much appreciated. The most important thing is that she arrive safely, then I'll deal with the carrier issues...And in the meantime, if anyone else has/had a similar situation and can advise remedies, I'm listening.
Cheers!
Oct 21, 2011, 3:24 am
#19
Join Date: Apr 2010
Location: AMS, CDG
Programs: FB Platinum
Posts: 254
I've seen too many passengers who demand things they're not entitled to.
Oct 21, 2011, 3:28 am
#20
Original Poster
Join Date: Oct 2003
Location: MCO
Programs: UA1K/2MM; LT United Club; HH Diamond; MR LT Titanium; IHG Plat; National EE
Posts: 467
Actually, I'd rather have her fly like she is then be a "DYKWIA" pax... so lesson learned. I'll coach her on polite and gentle insistence on remedy once she arrives.
Thanks again!
Thanks again!
Oct 21, 2011, 5:25 am
#21
Join Date: Apr 2010
Location: AMS, CDG
Programs: FB Platinum
Posts: 254
Polite and firm drives you a long way.
On your daughter's case: Such is life. You stumble and learn. So, good coaching for her.
Oct 21, 2011, 6:53 am
#22
FlyerTalk Evangelist
Join Date: Oct 2002
Location: Currently in Bloomington, IN, but Normally NYC, CDG, and even POZ or wherever FT takes me.
Programs: Northwest Airlines. MTA pay-per-ride Metrocard; zero-balance Oyster card.
Posts: 14,019
Feb 8, 2012, 10:55 am
#24
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
Sounds strange... no attempt to rebook on LH's part? They are required by law to accommodate the cancelled pax on an alternative if they cancel the flight.
Worst case you contact CO once yopu learn of a cancellation (in advance) and in such cases CO (the issuing agent) needs to accomodate. But in this case LH would have rebooked.
Worst case you contact CO once yopu learn of a cancellation (in advance) and in such cases CO (the issuing agent) needs to accomodate. But in this case LH would have rebooked.
Is this normal practice for LH? My understanding is they must open up a protected seat even if reward capacity is full. (According to the AE and CO websites there are some F seats that day, but the AE agent told me there was a glitch in the LH system that is showing premium seats that are not available for redemption. Is this BS and AE trying to cover up?)