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It is just sad to see how LH handles this situation.
There website is not working correctly, they have zeroed out their flights for tomorrow (so one does not know if one gets a seat if the situation allows), their call centers are to busy (they should know better after all these pilot strikes etc.), SEN hotline is also not available, and I did not even receive an official Email or SMS about my cancelled F tickets today. What will happen? Will LH have to rebook on other carriers even if booking rules do not allow? Do they have to provide accomodation? Will they have to allow different routings? |
Originally Posted by attorney28
(Post 13782305)
Do you guys think that until April 20 in the morning, flights will be back to normal?
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Originally Posted by tcswede
(Post 13782164)
Michelle,
does LH have any responsibility towards the pax that are stranded ? In HKG I was told bluntly NO despite they said that they can only accomodate me again on the 19th ? (we have gone a few rounds since - but that is where the DM left me initially...) Cheers Thomas |
Originally Posted by oliver2002
(Post 13781969)
I was just joking.
Originally Posted by oliver2002
(Post 13781969)
Driving straight to Germany is about 10-8h depending where you are headed and how much respect you have for french speed traps.
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Originally Posted by attorney28
(Post 13782305)
Do you guys think that until April 20 in the morning, flights will be back to normal?
Originally Posted by SmilingBoy
(Post 13782436)
Looking at jetstream forecasts, I think not. The jetstream is expected to change favourably around 21 April and will allow South-Westerly winds to blow away the ash from the UK, Ireland and France, but it might not be enough to help Germany.
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Originally Posted by tcswede
(Post 13782164)
Michelle,
does LH have any responsibility towards the pax that are stranded ? In HKG I was told bluntly NO despite they said that they can only accomodate me again on the 19th ? (we have gone a few rounds since - but that is where the DM left me initially...) Cheers Thomas |
Originally Posted by Diamond Seats
(Post 13782537)
Thanks for the forecasts there. I have flights from North America to Asia booked with LHR connection. And yesterday, as an alternative, I booked with FRA connection. And now, I am so anxious whether the flights will operate on April 20 and 21. Don't want to miss a chance to visit FCL in Pier B. :)
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the great and helpful station manager of NCE just called me to say that they might have a shot at getting lh4155 out to MUC. Am dashing to the airport and trying my luck.
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I'm not LHrelate, but just a few assumptions:
- the call centers are overwhelmed and not as prepared (as they were during the VC strike) because this came up at a very short notice. - LH will probably do what they can, but legally this is force majeure, so they are not required to offer you compensation, accomodation, food etc - the general assumption is that next week all will be OK. |
Current status concerning the disruption caused by volcanic ash
Due to the closure of airports and the resultant cancelation of flights on domestic German, continental and intercontinental traffic severe disruption is expected to air travel. The duration of airport closures is not yet known. The affected Lufthansa flights will be closed in the CRS and PNRs will appear on your queues. Up to date information concerning the affected airports and Lufthansa flights can be found at www.lufthansa.com. Lufthansa is continuously monitoring developments and is in close contact with air traffic and weather authorities in order to act at short notice. 1. Until further notice following rebooking rules apply: • Passengers with a valid LH (220 ticket stock) booking between 16.04 and 19.04 may rebook free of charge to a later LH flight within the same booking class. • Commencement of travel must be latest by 31.05.2010 • Travel must be completed within the validity of the ticket. • Tickets must be annotated “ GOODWILL Volcano” Please contact your Lufthansa Sales and Service team to have the ticket updated. 2. Refunds: • Lufthansa Tickets for affected flights may be partially or fully refunded free of charge. • You can process the refund via the BSP link without having to contact the Sales and Service team. • Tickets must be annotated “ GOODWILL Volcano” • Passengers holding other carrier ticket documents on affected Lufthansa flights should contact the ticket issuing carrier. Passengers travelling within Germany can switch to a journey by rail with Deutsche Bahn, if their flights are cancelled. For this they must exchange their etix for a travel voucher at a LH counter. Flight tickets will later be refunded. For further questions Lufthansa Service team will be happy to assist. |
Norwegian joke going around:
http://pondus.no/Global/Twitpic/island.jpg Translation: put 30 billion Euro in the trashcan in front of the next Islandic Embassy and we will turn off our Vulcano. PS: don't call the police :D |
My sympathies to all of you stranded or impacted by this most unusual occurrence. Reading this thread reminded to contact my upcoming destination wedding couples to purchase additional trip and wedding insurance. Good luck to everyone.
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Originally Posted by oliver2002
(Post 13782867)
- LH will probably do what they can, but legally this is force majeure, so they are not required to offer you compensation, accomodation, food etc
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Originally Posted by bartek
(Post 13782934)
Current status concerning the disruption caused by volcanic ash
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Hi everybody,
as it looks like the situation wil not vanish during the weekend, I'll be forced to exchange my ticket for a DB-voucher. Can anybody tell me if there is a quick checkin machine anywhere in downtown Frankfurt? |
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