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I asked the Inflight Service Manager. On the way back there were two of us from Peru and nine I think, from Chile. There were three upgrade requests for the flight, and after giving the upgrades two empty seats left.
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This is why I prefer to transit through LIM --- less competition for upgrades and space. As much as I love SCL (separate entrance and Neruda lounge) and the longer flight for sleeping, the number of elites makes me stay away.
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Originally Posted by andreadbc
(Post 16168911)
You're right! I have a 0 as well... I checked the previous years in my statement and the segment numbers have become 0s :confused:
LAN says: Estimado socio, estamos trabajando en la actualización del sistema LANPASS, por esta razón podrían presentarse algunas demoras en los servicios del sitio. Agradecemos su comprensión. Absolutely amazing that they are tinkering with a live site. Has nobody told them that they could have a development version |
They were warning the site now useful until the 21st... seems it is taking longer than they planned... even now some areas still non-functional... jeje for example even some LAN flights not being accounted for in km totals...
“Estimado socio, estamos trabajando en la actualización del sistema LANPASS, por esta razón podrían presentarse algunas demoras en los servicios del sitio. Agradecemos su comprensión.” I give them another week to get it all sorted out. |
LanPass system still down
Anybody able to access their LanPass account? I'm still getting the error message. :td:
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Yup. Have access (just checked now through Peru site) but the data is wrong and some features not working (upgrade). Have noticed gradual improvements, first segments show up then some missing flights are credited... then...
Seems like they are loading certain data sets as they go. Sometimes completely down, tho, then up again with improved data. |
I think they can, I think they can... they are up!!! No warning message and new look for accounts, gosh they have added conversion to miles!
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and the booking engine is booking flights it never did before.. there are improvemenrts
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Are you kidding? I STILL can't log in!!!!:mad:
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Originally Posted by phlashba
(Post 16324048)
Are you kidding? I STILL can't log in!!!!:mad:
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Yes -- multiple browsers. I just called and they told me that when they reset the web site my account was not active in both systems. The agent said she had sent a message and it would be reset in 24 hours. Just a note to anyone else with the same problem --- DON'T call and push 3 for LAN.com --- they won't help with this. You must push 5 for LanPass.
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OK -- I am now able to log in only to discover that my kilometers are at zero. Please tell me others of you are still seeing this problem as I really don't want to call them again.
Just to clarify --- the zeros are only on the account page --- on the main website welcome page the kms are correct. |
Ah, good for you. Now you can join the fun and watch as the numbers change... it is like they are loading different data sets and, as well, changing servers often. joking aside, wouldn´t want to be them right now, must be a nightmare
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Yes, isn't this fun? ;)
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Round-up of qualification requirements for Elite membership
I'm listing the differences here so that it's easier to keep things straight... and also taking the oportunity to predict sudden FTer mass migration to
Premium Colombia
Ecuador
Everyone else (Argentina, Chile, Perú, Germany, France, Canada, Brazil, US, Uruguay, Mexico, Spain, UK, Australia, NZ, others)
Premium Silver Colombia
Ecuador
Perú
Argentina, Uruguay, Spain, France (sites still showing 2012 rules)
Everyone Else Chile, Brazil, Canada, Germany, México, US, UK, Australia, New Zealand, others
------------ Comodoro Colombia
Ecuador
Perú
Argentina, Uruguay, Spain, France (sites still showing 2012 rules)
Everyone else (Chile, Brazil, Australia, Canada, México, Germany, USA, UK, New Zealand, others)
------------ Comodoro Black Everyone
Kilometers can be on LAN or oneworld flights in a calendar year. This also includes LAN Premium Business km bonuses, TAM Business and First bonuses and LAN or TAM high-fare km bonuses. From 2013 onwards, flights sold by LAN, with a LAN code and operated by TAM also earn qualifying kms. In all cases there's a 4 segments on LAN / TAM requirement. Medium or long haul flights are "international flights with a distance of more than 1600 km between stops". There's a list here, but it's missing some flights that fit the description. Updated with recent changes, some country-sites (Argentina, Uruguay, France, Spain) haven't been updated so far (FEB 2013) |
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