Lost Baggage
Nov 26, 2017, 1:01 am
#1
Original Poster
Join Date: Nov 2017
Posts: 2
Lost Baggage
Hi There,
I am hoping someone can help me as i am pretty stuck in my current situation!
I had a direct flight with LATAM from Santiago Chile direct to Melbourne Australia. Receiving only one luggage, and the other is missing
I have filled out all the relevant forms, i have called numerous times and no one can tell me where my luggage is. What more can i do to escalate this, as it must be somewhere still within the Santiago airport. Do you know if there is an Ombudsman I can contact? It has been 2 weeks since my flight and their last email was very vague saying they are still looking for it.
Very frustrating!
I am hoping someone can help me as i am pretty stuck in my current situation!
I had a direct flight with LATAM from Santiago Chile direct to Melbourne Australia. Receiving only one luggage, and the other is missing
I have filled out all the relevant forms, i have called numerous times and no one can tell me where my luggage is. What more can i do to escalate this, as it must be somewhere still within the Santiago airport. Do you know if there is an Ombudsman I can contact? It has been 2 weeks since my flight and their last email was very vague saying they are still looking for it.
Very frustrating!
Nov 26, 2017, 1:28 am
#2
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,022
Have you got a luggage tracer number? (the forms?)
https://en.wikipedia.org/wiki/WorldTracer
http://www.sita.aero/product/worldtracer
Only LATAM will be able to help you.
https://en.wikipedia.org/wiki/WorldTracer
http://www.sita.aero/product/worldtracer
Only LATAM will be able to help you.
Nov 26, 2017, 2:58 pm
#3
Original Poster
Join Date: Nov 2017
Posts: 2
Hi
thank you for your reply. I do have the baggage numbers, the links above don't seem to work, I will search for something similar.
shame there isn't much more i can do about this, like i said LATAM have given me the forms to fill out three times now and just seem to be delaying finding my luggage as it is a direct flight I was confident they would find it in a more time efficient manner
thank you for your reply. I do have the baggage numbers, the links above don't seem to work, I will search for something similar.
shame there isn't much more i can do about this, like i said LATAM have given me the forms to fill out three times now and just seem to be delaying finding my luggage as it is a direct flight I was confident they would find it in a more time efficient manner