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johan rebel

Aug 5, 2003 9:06 am

KLM streamlines organization

KLM has merged the catering, cabin crew and in-flight services departments. The new department will be called Inflight Services.

The purpose is allegedly to increase passengers satisfaction, and only secondarily to cut costs.

Source : De Financiële Telegraaf online.

http://www.dft.nl/servlet/ArticleByF...irs5102932.xml (in Dutch)

johan

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