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-   -   Comparison (https://www.flyertalk.com/forum/klm-flying-dutchman/626410-comparison.html)

rhodeswood Nov 17, 2006 10:34 pm
Comparison
 
In the past week, I had occasion to cancel a short haul Y trip with BA, and a long haul C trip with KL.

The BA cancellation was done online in less than two minutes, and the refund appeared on my credit card account within 48 hours.

The KL cancellation necessitated a lengthy long distance phone call, which, once finally connected to a human, was dealt with efficiently. I am told that my refund will appear on my credit card account in six to eight weeks' time.

Quite a difference.

Gajan Nov 29, 2006 7:02 am
I suppose that is how they earn a lot of money from people!


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