Cancellation notification but flight still listed as scheduled?
I had an email this morning from KLM notifying me that my shorthaul July flight is cancelled and that I should go online to rebook or claim a refund. However, when I look up the booking the flight is still listed as scheduled. It's also still bookable. Is it just a case of the website not yet being updated? Should I not attempt to rebook/refund untill the flight is listed as cancelled on the website?
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Originally Posted by Jpsartre
(Post 32425346)
I had an email this morning from KLM notifying me that my shorthaul July flight is cancelled and that I should go online to rebook or claim a refund. However, when I look up the booking the flight is still listed as scheduled. It's also still bookable. Is it just a case of the website not yet being updated? Should I not attempt to rebook/refund untill the flight is listed as cancelled on the website?
I have one DUS-DUB and one LYS-DUB where I received the cancellation email and app notification but the exact same flights are still showing up on manage my booking on the app and are still bookable (for a cheaper rate than I booked !) on KLM website. Another booking BRU-CTG for which the cancellation email was also sent this morning has been zeroed out in availability on EF, but still shows as intact on Manage my booking. |
Thanks, sounds like it's just the website that needs to catch up then. Will give a few days before doing anything.
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Just called the (French) Platinum Service Line about my gf and my booking to Ireland mid june for which we received several email notifications of cancellation today, although flights are still on sale and appear as intact on manage my booking. The agent confirmed that on his side all segments were also operating as scheduled and therefore any cancellation from our side for the time being would be a voluntary cancellation. He suggested to call back tomorrow as he suspected an issue with the IT systems of KLM.
For the booking to Colombia for which I received notifications of cancellations today also, and for which availability has been zeroed out this morning and no flights are on sale before september, unlike the ireland bookings, the agent also mentioned that all flights on the reservation are showing as intact and therefore he could not provide any cash refund either. I guess I will wait for tomorrow, maybe they will be able to fix their mess... Between all those changes of schedule, changes of policies and the use of vouchers, and after receiveing almost 20 notifications from them, KLM is definitiely on my cr@p list for today ! |
Looks like they finally sorted out all the cancellations for July now. Going to ring them now to fix or refund 4 bookings.
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It seems that in order to avoid the confusions of last month, KLM has started to put the inventory to 0 for all flights scheduled in August that they plan to cancel in the next few days.
If you want to know if you're flight is going to be cancelled, I advise looking at expertflyer for all classes at 0 or just not offered on google flight/KLM. |
Same issue. I had a flight to Singapore on Friday 10 July for which l got a cancellation email. Based on that (on top of the certainty I dont need it anymore) I asked refund with voucher 20 days ago but the flight still look there in my MOBILE profile even if when I enter into My Trip it says that I have requested a voucher for it and I have to wait.
Who's right? Hope they will sort out a voucher so that I can consider closed the case without recontacting them. |
Originally Posted by Mirk
(Post 32476589)
It seems that in order to avoid the confusions of last month, KLM has started to put the inventory to 0 for all flights scheduled in August that they plan to cancel in the next few days.
If you want to know if you're flight is going to be cancelled, I advise looking at expertflyer for all classes at 0 or just not offered on google flight/KLM. |
Originally Posted by Adam1222
(Post 32478820)
I got a cancellation email this morning for August IAD-AMS, but EF is still showing 9 in every class.
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Just go my first cancellation email for one of the flights that went all 0.
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Originally Posted by Adam1222
(Post 32478820)
I got a cancellation email this morning for August IAD-AMS, but EF is still showing 9 in every class.
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Originally Posted by taxare
(Post 32480318)
+2, same facts for me
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Originally Posted by Adam1222
(Post 32484533)
As of today, the KL website is now showing me having been rebooked on IAD-AMS the next day, though keeping my AMS-MAN flight as is. It was booked through DL which isnt showing any changes. Thankfully 2 months to sort it out...
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Originally Posted by Squerez
(Post 32478788)
Same issue. I had a flight to Singapore on Friday 10 July for which l got a cancellation email. Based on that (on top of the certainty I dont need it anymore) I asked refund with voucher 20 days ago but the flight still look there in my MOBILE profile even if when I enter into My Trip it says that I have requested a voucher for it and I have to wait.
Who's right? Hope they will sort out a voucher so that I can consider closed the case without recontacting them. Now the flight do not appear anymore in my Flying Blue profile, Internet or mobile. |
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