Delayed baggabe KLM
 

My son's fencing bag with £1500 worth of equipment is now delayed by 12 days. We ring everyday !
Any advice?
Are we due full compensation after 10 days as one baggage handler said

Welcome to FT but be aware this forum is not a KLM hotline.

https://www.flyertalk.com/forum/30573039-post8.html

Calling KL is pointless. When your son reported his bag missing, he was likely issued a WorldTracer number. You can check the status of the bag on WorldTracer online. When you call KL, all it is doing is looking at the same website you can check yourself.

After 20 days, your son's bag is considered lost and he may claim for the fair market value up to a maximum of approximately £1,300 less any interim expenses reimbursed. Note that fair market value means the value of the items today, not at time of purchase or their replacement cost.

I would strongly suggest that he submit this to his travel (lost baggage) insurance given that the like claim amount exceeds what KL is responsible for.