OK, it's March 15 and zero, zip, nada from B6
 

More of the same I guess...was promised communication by today regarding my 2/14 fiasco, and have heard nothing. Also, did anyone else notice the quick disappearance of the B6 rep who magically started posting here post-2/14?

Yep, this is a case study in crisis communication, and not one of which B6 can be proud.

Nothing here either.

This was a really bad move by JetBlue; I was a brand new customer (lured in, ironically, by their reputation for better customer service) and now they've probably lost me for life.... how difficult could it be to send a promised letter within a MONTH?

I flew B6 on 2/16 and 2/19. The flight on 2/16 was delayed about 2.5 hours, while the flight on 2/19 flew on time as scheduled.

Many friends affected heard from jetBlue within days about compensation - I have not heard anything yet. However, to be fair, it is 5:45pm EDT right now - give it until midnight mountain or pacific time.

I'm sure you'll all be compensated and within reasonable time from now.

Not surprised that my point was overlooked
 

Sigh.

If the B6 crisis PR braintrust had its act together, it would not have waited until the 11th hour (or thereabouts) of its self-imposed deadline to contact its pissed-off customers. Threads like this one could be avoided, and already-angry pax wouldn't be getting more upset by the day.

I continue to be amazed at the efforts to justify the company's behavior.

Your point was not overlooked. JetBlue stated you will be contacted by March 15 (which is today) so I suggested waiting until the very end of the day.

JetBlue had ENORMOUS issues with MUCH MORE THAN NORMAL amounts of people to contact. I'm abolutely positive that jetBlue's management team is not sitting around a table saying "Gee, they're pissed off already, so let's wait as long as we can before contacting them!" Get real, please.

Maybe a blast email will be sent out to ALL those affected tonight - just be a little more patient. I don't recall AA, NW or UA introducing a Customer Bill of Rights and sendings its CEO into the public spotlight to apologize after its similar problems. Give credit where it's deserved.

You WILL be compensated. I agree that it should not have taken this long, but you will hear from them VERY, VERY soon.

Actually, I think that given the self-serving, regulation-preventive nature of the "Bill of Rights", combined with Neeleman's less-than-stellar performances post-2/14, the legacy PR types would be smart to not suggest those activities if they were in a similar situation.

So if we don't hear anything in the next 2.5 hours you'll take everything back?

Haven't you heard? There are weather problems in the Northeast this evening.;)

The message on the website has changed slightly. Instead of saying March 15th, it says "no later than tonight".

"Those Customers who will be receiving refunds and travel vouchers for their inconvenience will be contacted by JetBlue no later than tonight; emails are currently being sent. There is no need to call our reservations number, which is experiencing high call volumes presently."

^ I was pretty sure jetBlue would follow through with this. It never gave a specific "time" on 3/15, but jetBlue would have broken a promise if it wasn't done by tonight.

I just love how the bashers are quick to jump on jetBlue in the middle of the day...you couldn't even wait ~10 more hours to start a thread - it would have been called for well after midnight. It shows the nature of this forum - you don't comment the good about jetBlue; only the negative.

What other airline is compensating customers for similar delays on 2/14? JetBlue screwed up - bigger than other airlines - but at least you're getting compensation.

A+ to jetBlue once again!

All I can say is, if you aren't getting paid by B6 to post on here already, you should be. :)

So it's "bashing" to acknowledge the reality of the situation, which is that I decided to try JetBlue for the first time because of their reputation for customer service, but instead have experienced such poor handling of this fiasco that I'll likely never choose to fly them again?

That's not "bashing," that's business. Plenty of other airlines would like my money, and JetBlue has done a remarkably poor job of convincing me not to give it to them.

I disagree. By waiting until the very last possible minute to send out the promised letters, JetBlue has shown that they still don't have their act together.

I was flying to Europe when these events occurred, and only saw the Jet Blue media coverage. Were there other carriers at JFK that left passengers out on the tarmac for hours that day?

Thanks...I consider my payment from jetBlue to be in the form of the product and service I receive each time I board a jetBlue plane. I know what to expect and 99% of the time it doesn't fail. The least I can do is be a jetBlue fan! It is a GREAT company.

JetBlue had the highest number of stranded planes - that is why the media slammed jetBlue...also because of the poor recovery in following days.

Other airlines also had some planes sitting on the field for hours. That is an ATC issue. But, I'd rather be on a B6 aircraft with legroom and TV if I had to be stuck in that situation!