I'm guessing you're elite at a legacy airline?

Wow, it's been a long time since I have witnessed a better definition of the word "apologist." :rolleyes:

I must admit that I'm a bit cynical, but my first interpretation of the jetBlue rewording was a negative one: Saying "tonight" instead of a specific date means that everybody who reads it for the first time will interpret it differently, depending on which day they actually read it. (Disclaimer: I warned you that I was cynical!) jetBlue could have given a specific date, time, and time zone, but I doubt they'll make their self-imposed deadline, anyway! No doubt we'll find out shortly.

Um, I think it's after midnight EDT and my inbox is empty...
 

Can't wait to hear the next excuse!

My wife was affected. She heard by 7 PM last night via e-mail. -- She is True Blue and they had it as a part of her PNR (does everybody have it as a part of their PNR?)

She was pleased with what they offered.

You have GOT to be kidding me.

The delusional pro-B6 rhetoric on this board reminds me of the poor dupes who work on libertarian, Green Party, etc. presidential campaigns and, inside their weird little bubbles, are utterly convinced their guy or gal is going to be elected president.

In the real world things are different. JetBlue isn't even earning passing grades yet.

How do you feel about Jetblue's website being down so you can't track flights? How do you feel about Jetblue's call centers in that when you call, you get a recording which says that the call volumes are too high to process so they will hang up on you and that for more information, one should check the website.

I have loved Jetblue until now. This is patently absurd, unprofessional, and irritating. Let them go down like People Express did.

A+ to Jetblue? Not even close.

We don't know.. the cheerleaders don't post in the threads that talk about reality.

wait 1 min, I know people who were on hold and then disconnected today while wanting to speak to AA,UA and CO. Others hung up after they heard how long of a wait at best it was gonna be. Im not talking about those who have top status, which the vast majority of the flying public doesnt have.

as I said elsewhere its too early to hold JBs feet to the fire on this one, a normal person cant expect that by now they would have been able to tear down their old system completely and have had replaced it with something that works. Hopefully they have people already working on it, but its not something that can be simply changed overnight or in a months time either.

As of March 17th, 0149hrs on the West Coast and 0449hrs on the East Coast, apparently some work is still being finished up...

"Those Customers entitled to refunds and travel vouchers for their inconvenience during the February 14 - 19 timeframe should have been contacted by now. There are some customers that we owe additional emails and voucher information; those emails will be sent shortly. There is no need to call our reservations number, which is experiencing high call volumes presently."

Our telephone and website system went down early because we cancelled the vast majority of our flights before everybody else. CO, AA, DL, and US waited a until the mid afternoon before they started to cancel the rest of their operations and that's when their systems started to feel the strain.

All airlines faced major challenges yesterday. It was a very flustering travel day yesterday for customers from any airline.

...In other words, don't bother tying up our SLC housewife/res agents whose only link with JetBlue is dial-up.

There has to be a better system.

Oh, wait...there is...and it's been in place at every legacy carrier for years.

^ ^ ^

What's the better system? To outsource overseas to countries like India where phone reps are given fake names to sound American and you can hardly understand what they're trying to say? They sound like computers reading off scripts and are NEVER helpful. Not to mention that the legacy airlines with large NYC presence experienced similar phone issues during yesterday's storm. 1-800-221-1212 (DL), for example, got you "All circuits are busy"...jetBlue disconnected most callers, but at least it was with the company phone system - not from an automated operator. Additionally, elite members at those airlines claim on this and other forums that their "special" phone lines were jammed with hold times well above 30 minutes on average.

Fact is that during IROPS such as snow storms and hurricanes, no airline is 100% prepared to handle the high call volume. JetBlue is usually one of the best when it comes to hold times - but in IROPS, they are the same as every other airline out there.

When I read this, I had to ask myself if they even realize how bad this makes them look. If you owe additional emails and voucher information, its like ...well...someone declaring victory even though you are still fighting the war. They didn't finish the job one full month later. And thats just the customer service part of it. It makes me wonder how long it might take before the operational stuff is even addressed.

Well, I was the OP and still nothing...
 

Really annoying, and getting more annoying by the day.