Compensation for the DIRECTV® outage on your flight
 

Got this in the mail today:

It was unprompted and quite surprising! :) $5 isn't much, but If I do a BOS-JFK run anytime soon, I'll be able to get a 12.5% discount! :D

Indeed, this is a very nice gesture. I wonder if they would give a larger voucher for a longer flight.

Hopefully they won't charge you the $5 phone fee!

I had my tv out and they offered free alc beverages for the duration of the flight.

I think the compensation is uniform

Apparently the DirectTv service is not yet working on any BOS-JFK flights (I took a round trip this week).

On the flight, JetBlue said nothing getting a voucher, but I did get this info from their web site.

I was wondering if it would be of any use, as it can only be applied with a phone reservation, and I understood there would be a charge for reservations made that way, :(

Correct me if I'm wrong, but I'm pretty sure they did away with the price differential between buying tickets online or by phone. No fee, I think.

These differences, however, do remain:
Double points only for online bookings
$20 for changes online vs. $25 by phone

I had it working one way. I think that some of the E-190's don't have the right equipment yet.
ditto.

The change fee will be increasing to $30 in January with a $5 discount if changed online.

Today I received the same email qasr mentioned regarding the $5.00 voucher.

DirectTV went out for the person sitting in front of me on a LAX-BOS flight (not "normal aircraft movement", something went wrong with the TV itself). The FA offered free alcoholic beverages, offered to switch the person to another seat and told them they could request a $5 credit upon arrival.

Compensation isn't compensation when it means giving up points to get it
 

Apparently the compensation for the TV not working on a flight has gone up from $5 to $10. I just got an e-mail offering me $10 off future air travel, but it is still not redeemable online. (The e-mail says everybody on this flight got the same e-mail).

So the question remains: How is this truly compensation, if in the end, I can only use this voucher if I choose to give up the double points for booking online?

Its a very empty offer.

A better offer might have been a free movie on a flight. Or maybe a drink voucher for some wine or beer. At least then I could use it without giving up points.

Grrrrrr

WRONG - When you call 1-800-JETBLUE, the friendly phone agent will gladly deduct $10 off your ticket AND honor the double TrueBlue points, since the company issued the voucher and not a credit to you. Unlike AA, jetBlue has always (on a number of occasions) honored my request over the phone of applying the double TrueBlue points bonus.

I've been in this same situation. I had a $100 voucher given for damaged luggage, and I was ready to use it, so I called up and they told me that if I wanted the double points and to avoid the extra phone fee (it was $5 cheaper online at the time - not sure if this is still the case), I could book it online, and then call back, and they'd refund, in the original form of payment, the voucher amount. I was a bit skeptical, as I was laying out the money, and then relying on the next phone agent to apply the voucher and refund it, but it was actually very easy - the rep knew exactly what I was trying to do, and there were no problems with it at all.

Well, its good to know I am wrong then :)

But that being said, (without this being taken as me just finding something to complain about anyway):

It still seems to me that for a customer service business that happens to be an airline, you would think that the e-mail they would anticipate my reaction: that the voucher will not result in double points. And, indeed, my bet is that unless someone asks about it, they don't give it.

I never like when I feel like I am the one that has to demand something be fixed, I'd prefer the company just fix it. Is that a fair complaint?

Its probably more cost-effective to require the customer to ask for the double points, but maybe it would honestly just have been more customer friendly to offer the $10 in some other way (drinks, etc.). Yes, more people would redeem it at face value, but the reality is, they aren't losing $10 in retail value when they serve you $10 of drinks.

Incidentally, my flight this morning out of JFK was great. Such a beautiful day in in the northeast today!