FlyerTalk Forums - Compensation for the DIRECTV® outage on your flight

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I went through this, too. Actually, you can call to book your flight and be sure to tell them to sign you up for the double points because your request is not bookable online. (THEY told me this, in fact.) They will then send a request to update your record with 2X points, so how it works is like this:

1. Call and make a reservation with voucher via phone.
2. Get confirmation # in email, as usual.
3. A day or two later you will get another confirmation because your record was "modified." This "modification" is them adding you to the double-points program, so no need to worry. (I in fact called to ask what the modification was, and they looked up the notes and told me.)

So it's very simple -- no extra effort required in terms of booking online and then calling, etc.

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Originally Posted by defiance96

Well, its good to know I am wrong then :)

But that being said, (without this being taken as me just finding something to complain about anyway):

It still seems to me that for a customer service business that happens to be an airline, you would think that the e-mail they would anticipate my reaction: that the voucher will not result in double points. And, indeed, my bet is that unless someone asks about it, they don't give it.

Its probably more cost-effective to require the customer to ask for the double points, but maybe it would honestly just have been more customer friendly to offer the $10 in some other way (drinks, etc.). Yes, more people would redeem it at face value, but the reality is, they aren't losing $10 in retail value when they serve you $10 of drinks.