not getting some emails
 

Hi,

I've tired a few times to get JetBlue to help me with this issue but no luck so thought i'd reach out here.

I am only getting emails for flight receipts or travel bank purchases but not getting any other emails. For example I missed out on a schedule change this week, and the Mosaic gifting email this summer as well as notice of the current 50% / Companion offer. Thank God for flyertalk i guess but would rather have got the emails myself. Has anyone had this issue? If so any ideas on how to fix it? I don't think I ever opted out of a jetblue email, and can't find a way to change it if I did?

Have you checked your spam folder? It’s possible some emails are getting through while others are being marked by your mail provider as spam.

Yes, spam, junk, deleted items, filters, etc

Is your email address from a "free" service like Gmail? If it's not, is your email run by Google through their G Workspace (formerly known as G Suite) service?

Different mail servers handle prospective SPAM differently. I have my own domain I purchased just for email. I used to run it using Google as the mail provider. I had problems that were similar to what you mention. I switched to a different mail server provider and the problems disappeared.

If you have access to multiple emails, try changing the one you're using with JetBlue. It may take a few weeks/months, but you'll be able to figure out if the problem is on your side or with them.