Website error
 

I was booking a ticket today and at the payment stage I got "There was an error processing your request. Please try again. If you receive this error repeatedly, please contact 1-800-JETBLUE (538-2583) for assistance."

I called and they were able to complete the booking. Now, when I go to the reservation in My Trips - Manage Flights, I can see the flights, but when I click Manage flight, I get the same error message. A phone agent basically said these things happen, don't worry, and a chat agent (who added some information to the reservation) suggested clearing cache and cookies. Clearing didn't help and I have the same problem on another computer and on my phone using the B6 app.

I'd like to see the flight information to make sure everything is entered correctly and I'm worried that I won't be able to check in online.

Any suggestions for fixing this would be appreciated.

Yes, leave it alone. So long as you can see the reservation (and presumably the ticket)

Everytime someone touches the PNR, the risk of an error increases.

Yes, whatever happened may inhibit OLCI, but that is better than dealing with a mess.

JetBlue uses Sabre which has all sorts of bugs. It's annoying but it is what it is. If you want to verify the reservation, just call and have them email you a copy of your itinerary. IME, OLCI usually works fine even if you can't view the reservation on the website, so most likely, you should be fine. Even if not, the kiosks are very fast to print your boarding pass.

We got an email copy of the itinerary, including ticket numbers. I can view the reservation online, but not see or change seats, etc. Half of the time I try to log into my account from my computer I get "oops our servers are wonky" - is that typical?

I'd like to make sure we get TSA pre-check before heading to the airport, but on the other hand pre-check doesn't seem much faster than the regular line at JFK T5 according to https://jfkairport.com/

Is the premium security line usually any faster than the regular or pre-check lines?

No, it's not typical. Whenever I've seen issues in the past, usually clearing cookies/cache resolves it. Try using a different browser and/or an incognito window to see if that helps.

Precheck has absolutely nothing to do with checking in online and everything to do with making sure your Known Traveler Number (KTN) is on your reservation before check-in. See here for more info. If your KTN numbers are not on your reservation, you should call in and have them added.

The TSA Pre-Check line is typically the fastest line, followed by the JetBlue Even More Speed (EMS) line, followed by the regular line, but this can change depending on the conditions, although, either of the first two are always faster than the regular line.

I've tried both a different computer and the phone app. Neither helped.

Yes. I like to know before I get to the airport, because I usually fly AA or DL at times that pre-check makes a big difference in wait times, so I can leave for the airport a bit later, and also so that I don't have to worry about problems with a reservation or BP. Due to the rare glitch I've had to add my KTN with an agent at an airport (and immediately gotten pre-check) or deal with other problems, but that involves waiting in line. I'd rather know about any problems well in advance, which OLCI reveals (well, 24 hours in advance).

ETA: The JFK T5 pre-check line is now longer than the regular line, according to the airport web site (ok, it's only a one minute difference):

https://cimg3.ibsrv.net/gimg/www.fly...8b1d82443c.jpg

FWIW, I was able to check-in online. For some reason, trying over wifi generated a 400 error on my computer (multiple browsers, also on another computer) and a try again message in the app, but switching to mobile data allowed check-in on the app.

The website, which is never great, has seemed significantly worse than usual lately.

For my trip last week, I couldn't get to the payment screen no matter what I tried; got an error 400 on pay.jetblue.com on multiple browsers. Had to wait an hour and after multiple attempts, I was able to get to it.
When I tried to OLCI, I couldn't get that website to load either. Finally got the app to at least start to check me in on the way to the airport, but it timed out on the seat selection screen. When I got there, the kiosk showed me as checked in.

Today, I was booking an emergency round trip for tomorrow -- got to the payment screen, and tried to apply $120 of my $120 in Travel Bank funds. Errored out, saying I had to apply an amount of at least $1 and not more than my balance. Hmm.

Tried to book on the app, and my $199 flight was suddenly $399. :mad:

Fortunately, I was in the edge case of being a Mosaic booking for next-day travel, so I knew I could book the cheapest flight of the day (which was 14 hours before I needed to travel) and SDC. But under any other circumstances, I'd have been screwed to the tune of $200, and livid.

I was finally able to book the earlier flight, SDC it to later, and select an EMS seat in the app, by splitting each of those into a separate transaction. But the whole process took almost an hour.

Most of this nonsense seems to be load-related -- when the servers are under a lot of strain, they buckle. Surely by now JetBlue should be scaling things up on the backend, but they never seem to learn.

Curious who your ISP is -- I have had the same issue multiple times now.

RCN.

BTW, when the website gave errors as I was trying to pay for the trip I called in. In the meanwhile, the website showed a higher price. They were able to find the PNR with the original price and honor that price - the agent had to call someone so she could override the new higher price, but it worked. It sounded as if I was far from the first time she encountered the problem.

I'm also with RCN -- I'm wondering if there's some sort of weird routing issue there.

Good to know about that workaround.

JetBlue doesn't work with RCN. That's been my experience in the last two months. I cannot book a reservation, I cannot check in at home where I have RCN. Once I connect through VPN to my office PC, everything immediately works from there--because it's not RCN.

well color me Dumb, I had no idea a Mosaic was able to SDC, I thought we could switch flights bat any time but would have to pay any fare difference

Can you (or someone ) explain how to SDC on B6, is it simply day of flight calling up and asking to switch to the flight you want (as long as theres seats available for sale) must it be done only via the app? or will callin g up do it as well?

TIA Id like to take a later flight next week as plans have changed but right now all the flights are > 2x what I paid, so barring a SDC Im taking my tkted flight

It may not be RCN. It may just be a corrupted cookie in your browser. Try:

a) Clearing cookies
b) Using an incognito/private browsing window
c) Using a different browser

Odds are that it will work. I see these errors all the time with Jetblue's website.

I tried a different approach. When my cellphone was connected to Wi-Fi (RCN), I could not check in in the JetBlue app. But once I turned off Wi-Fi and started using cellular data, I could check in right away.

thx but does: All other same-day change guidelines apply mean that if the fare for the flight Id like to SDC to is more then what I paid I have to anti up the difference? Unlike say UA where the fare isnt (wasnt) important only that the same fare basis code is >0, and the fare could be $100s more and theres no payment needed so I paid $99 for my flight and the flight I want to SDC to is $399 but with UA as long as whatever code basis I paid is >0 I can do SDC for $0 Honestly Im not even sure what fare basis codes B6 has. Or all that B6 looks at is that there are seats available for sale in the cabin Im tkted in and bingo just tell them which flight# you now want and no additional $$ is needed

It's simple with JetBlue. As a Mosaic there are no fees period for SDC. No change fees. No fare difference. As long as there is a seat on the same itinerary (or even at airports in the same metro like JFK vs. LGA) then you can change for free up to 24 hours before your scheduled flight as a Mosaic.

Great and thx, wish I had known that before this but it wasnt really needed, till next week. Problem will be if theres an aisle still open hate middle and windows. I did try callingB6 about it before I reposted my last post but I guess with the hurricane acomin it would take hrs till they picked up

1 last question is it like UA where both the tkted flight and the new one are within the 24 hr window. With UA If Im booked on say a 10am and want the 3pm and its now 12pm I cant do SDC till its 3PM or I can but not for a flight after 12pm?

Same day means same calendar day, but as per above, Mosaics can re-book for another flight on the same calendar day as the originally booked flight beginning 24 hours before the scheduled flight departure time.

THX again, couldnt find anything on their site and wouldnt try calling till late Tues after the hurricane has passed thru where it will be heading

I can't even search for flights on the website

Website has not allowed online bookings for at least the past 3 hours. I get the feeling the executives have no idea that the web team doesn't know what they're doing. How much money must they be losing with the website not working all this time? Tried calling the Mosaic line (from Europe) to book a flight, and was on hold forever and gave up.

I've been trying to purchase a ticket for the last hour with the same error processing issue and am giving up for now.

been there, done that, booked on AA

Same here... booked with American after days of the Jetblue booking engine giving me these results:

Opps! Something went wrong. Please try refreshing the page.