Flight cancelled, what to do?
 

Hey guys, I need a little help. My flight was cancelled 3 hours before departure, now I am completely stuck. They are rebooking her to a flight at the same time tomorrow. Will JetBlue pay for hotel and time loss or am I SOL? Will they pay for booking a flight via Alaska?

JetBlue has no interline agreements, so no, they won't pay for a flight via Alaska. You can certainly ask them to pay for a hotel for the night and provide meal vouchers or compensation assuming the cancellation was not weather related, but as per JetBlue's Customer Bill of Rights, you are not entitled to it.

What you are entitled to are:
.

• A refund or a booking on the next scheduled flight
• A $50 credit

That's it. Anything else is at their discretion.

Why was the flight canceled? If due to weather, they won't pay for hotel or meals, but if it was JetBlue's fault (mechanical problem, lack of crew, etc.), they should.

JetBlue almost never pays for flights on other airlines.

No reason provided, they just cancelled it. I think it was one of those snowball delays up and down the east coast, plane never made it here.

You can't even get a hold of their customer service, they automatically book me in a plane 24 hours later. They gave me a nice EMS middle space after I bought an aisle one too.

Ah, the East Coast storm. Unfortunately, JetBlue isn't responsible for weather-related cancellations, so hotel/meals won't be reimbursed. Did you happen to book the ticket on a credit card with travel insurance (e.g., Citi Prestige or Chase Sapphire Reserve, et al.)?

Where are you and where are you trying to go? JetBlue is a great airline, but troubles can arise when cancellations occur, since JetBlue has fewer flights than AA, DL, and UA, and JetBlue has no interline agreements. It's possible that the flight 24 hours later is the next available flight, either because it's a once-daily route or because earlier flights are sold out. (The middle seat is likely due to today's cancelled passengers being rebooked, which can cause sold-out flights for several days into the future.)

Having a trip delayed is never fun, but sometimes there's just nothing the airlines can do.

Yeah it's a daily flight. I looked into driving up to SFO to take another flight, but apparently those seats are sold too. Just not a good day. Maybe I will peek tomorrow morning.

I just wish they had cancelled it earlier so i can make arrangement, not announcing delays for hours and then cancel it 3 hours before.

Flight from SFO popped up for 7AM (it's 1AM now). Of course I can't get on it because their call center has nobody working....

Are there seats available on it? Where were you supposed to fly out of?

1-800-JETBLUE should be staffed 24/7; not sure about Twitter.com/JetBlue

SJC

Yeah a seat popped up the last 2 hours from SFO, I am trying to see if i can switch to that. On the line they say the wait is more than 25+ min. I am at exactly 25 minute mark, I had gotten cut off earlier after 20 minutes....

Actually nm, just cant connect to change it

Honestly, if faced with the scenario again, I would consider simply booking the SFO flight online if you see space available and asking for a refund. If they refuse a refund, consider using travel insurance from your credit card. The Citi prestige covers delays of 3 hours (even due to weather) and the Chase Sapphire Reserve/Preferred covers delays of 6 hours.

The Chase trip interruption insurance does NOT cover replacement tickets. It covers incidental costs while you wait for the airline to get you to the destination but NOT a new ticket.

Really wow

As soon as OP's original flight was cancelled he became entitled to a full refund to his original form of payment. When the new flight popped up, he could have booked the new flight online and then dealt with the refund at the airport. If the new and old tickets are roughly the same cost, this is a non-issue. If the new ticket costs more, B6 will handle the reissue on the old ticket at the airport.

As to insurance, it is important to understand what you do and do not have. Many policies which come included with some CC's do not cover what people think they cover. If you are not worried about the money, don't bother. But, if you are, spending a few minutes reading the policy is a must.

I ended up flying next day's flight, that ended up delaying by one hour too. As much as I love JetBlue, the old planes and delays get pretty annoying.

I booked my ticket with points, so I would have been screwed. Also all other alternatives would have cost me a lot of extra money as same day ticket cost 4x as my old ticket.

This is the problem with B6, WN and others which do not interline. Cheaper tickets (sometimes), but not necessarily a cheaper trip.

Just to rub some salt on the wound, the EMS I purchased. I thought it was $50, but I saw $80 on my credit card. I was either sleepy when I saw it or they pulled a fast one. Too bad no email receipt :(

Good news is that the 10% JB Card rebate posted almost immediately

The assumption that there will always be a readily available seat on another carrier and that the affected airline will push the ticket is dated at this point. Airlines are running ~85% LFs which means a lot of the flights won't have seats for rebooking anyways. And there have been plenty of instances where DL/AA/UA won't push or won't release those last few seats to OALs anyways. Looking back 20 years ago the situation was far different, with lower LFs and more willing airlines. And certainly having more options than not is a good thing. But it is not a panacea.

I don't seem to have that problem. If I can't get it done easily at the gate/Club or whatever, our corporate TA has 24/7 backup assistance and makes the necessary calls to get it done.

On a 24-hour delay such as what OP faced, this would be a non-issue on any one of the legacies.

You are, of course, correct that with the economy on screech, availability is itself a problem. But, I'll take that over a recession.

The A320 cabin is getting a major refresh, which will make it again leading the industry. E90 will go away and whatever replaces it will be new. And hopefully they will address the delays with more spares and a new labour contract.

^

What is the policy these days?

Cancelled B6 BNA-JFK 1x a day flight, rebooked to the next day. No other options other than a via BOS stop. Anyway to get an agent at the airport to book a direct flight on AA metal or UA metal if AA metal not available?

Can I use the platinum card to just buy a one way ticket on UA and submit it as part of trip interruption coverage?

Can't speak to the rest but they wouldn't book you on United as they are not a codeshare or even interline partner, at least not outside of extenuating circumstances.

-J.

Can an agent rebook on AA metal? Yes (at least up until today). Will they do it? No. JetBlue fights tooth and nail to keep you on their metal unless there really is no other option.