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-   -   Changing seat on second segment (https://www.flyertalk.com/forum/jetblue-trueblue/1817425-changing-seat-second-segment.html)

Groundpounder Jan 24, 2017 5:49 am

Changing seat on second segment
 
I am flying BOS-SFO-BOS on JBU. Flew out here the other day, flying back on Friday. I have a middle seat for my return flight, and I'd like to change it. Prior to flying out here, I had the option to change seats on the website, but now when I log in to manage my flight, the I don't have the option. How can I go about trying to change my seat?

klanfa Jan 24, 2017 12:54 pm

Call them. Their phone agents are helpful :)
Edit: caliform mentioned Twitter; they are also quick to reply on Facebook (~1 hour response time).

caliform Jan 24, 2017 11:35 pm

+1 on the phone, also try Twitter if you have an account. They're very quick to reply.

Groundpounder Jan 26, 2017 6:02 pm

I called em, and I got an aisle seat. Thanks all!

gengar Dec 18, 2019 8:50 pm

So wait, it's impossible to change the seat via the JetBlue website on any successive segments of an itinerary after being checked-in? (The option is currently greyed out for me - found this thread via search.)

Out of my Element Dec 19, 2019 4:57 am

Was it a "Blue Minus" fare?

dtremit Dec 19, 2019 6:16 am


Originally Posted by gengar (Post 31855007)
So wait, it's impossible to change the seat via the JetBlue website on any successive segments of an itinerary after being checked-in? (The option is currently greyed out for me - found this thread via search.)

Usually the website seat map is only locked out when you're actively checked into one of the flights on the itinerary. But a quick gander around these parts will reveal that JetBlue's website doesn't always function exactly as it's supposed to.

gengar Dec 19, 2019 8:27 am


Originally Posted by Out of my Element (Post 31855863)
Was it a "Blue Minus" fare?

No, it's a Mint r/t. :o


Originally Posted by dtremit (Post 31856032)
Usually the website seat map is only locked out when you're actively checked into one of the flights on the itinerary. But a quick gander around these parts will reveal that JetBlue's website doesn't always function exactly as it's supposed to.

I'm currently checked-in for the outbound of a r/t itinerary. Will the seat map for the inbound become "unlocked" once the outbound flight departs (or completes)?

This seems like a huge system limitation....

RWPrincess Dec 19, 2019 9:54 am

If you're checked in for a flight, you cannot modify. You can uncheck yourself in, modify and then check in again.

GW McLintock Dec 19, 2019 2:54 pm

I'd also suggest the chat function on the website, assuming the wait time isn't too long. I was in a similar dilemma in September and they sorted it out in a few minutes.

-J.


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