Continued Website Issues
 

It's been a month now and I am beyond frustrated. I have not been able to check in on Jetblue.com or via the mobile site since the 2nd week of February. I've had several flights over the past couple weeks and each time I have to check in at the airport the day of the flight. When I call Mosaic, they tell me I'm not the only one having this issue meanwhile the twitter team tries to deny it. Last week in AUS, I had my EMS seat given away even though I paid for it. Nobody notified me or anything. I only found out when I got my boarding pass at the airport and it said I was in Row 23. I am a Mosaic member that spent about $10K on this airline last year and they pick my seat out of all the EMS seats to move? I'm convinced this was due to the fact that I was not able to check in in advance. Never mind the gate agent training issue that this presents.

Earlier today, I booked a trip to LGB and booked it like normal. I never got a confirmation. I tried sending it to 3 different email addresses and no dice. So I call Mosaic and they tell me my reservation never ticketed because I was using my travel bank. Now I've used my travel bank many times in the past and have never had an issue with the reservation being ticketed. The phone rep basically had to rebook my ticket and rerun my credit card.

What is going on? It sounds like other people are having site issues as well. I've seen small businesses fix site issues in less than a day. Why does it take so long for a large airline to do the same? I am frustrated and baffled by this.

I've moved on from getting upset about it b/c all it does is cause continued stress. I can't do ANYTHING online and call the Mosaic line for every little thing now. I don't even trust the website anymore because of the constant issues....the website says one things and the phone reps say another. They even have false error messages now.

At this point whenever I book a JetBlue ticket I accept the IT issues that will follow because they are getting worse not better.

I simply call them now...fees waived because website issues.

If you have issues just keep on calling it in. Once they realize they can save money by fixing the website it will get done.

I've been consistently unable to check in when using Firefox as my web browser, but everything works fine when I use Chrome.

The Android app is an ongoing crap-shoot, though. Some days it works perfectly, others not at all.

The iOS app is limited in functionality compared to the site. The only aggravation is that I can't get to the full site on my phone.

I would go to the site on the phone, click "Full Site," log in, fail, log in again, where I'm taken back to the mobile site. If I click "Full Site" again, it sends me back to the main page, and I'm not logged in :mad:

The airline was never envisioned to be this size. It was supposed to be a niche carrier, offering better service at lower fares, somewhere between DL, AA, UA, and WN. They launched with slots at JFK, obtained with the help of NY Senator Chuck Schumer, in return for a promise to offer low fares to upstate cities who were getting gouged by US Air ($500 RT BUF-NYC). Their inaugural flight, I seem to recall, was JFK-BUF, for $29 each way. Industry consolidation has effectively made them a network carrier, but their systems do not reflect this. Hence, these constant computer issues. The generally pleasant customer service is running out of the ability to mitigate dissatisfaction with a very low on time performance, last minute cancellations (fed by a lack of spare equipment), and fares which are often higher than the major carriers, even in FC. The disproportionate number of flights routed through JFK also hurts OTP (although there appears to be an effort to keep the 190's out of the JFK hub, in their own loop). Management seems out of its depth. The other morning, at PBI, around 7 AM, my flight to HPN was delayed one hour, because the light had gone out on the emergency exit. It took one hour to locate a battery for it. That aircraft was probably late all day. My last 3 flights have had a combined total of 6 hours in delays, none weather related. While we were sitting there, at an adjacent gate they were advising passengers going to EWR, that they were delayed because they couldn't board until they found a missing crew member. The website is simply the tip of the iceberg.

My biggest complaint with the site is when I book through my company's travel site my reservations don't show up when I login to my trueblue account even though they have my number on file. They do show up on the iOS app though... Strangest thing is it will show my next trip on the homepage when I login but if I click manage flights it's not there...

I just called them and they claimed they knew of no previous or current glitches on their website - outrageous! I just logged in to check if I added my KTN to my trip next week. Now I'm realizing that they lost my seat assignment, which includes my purchase of EMS. Naturally there are no move seats except for row 25 on a E190, so I'm yelling at some poor customer service person that can't understand what happened. The website currently won't even let me get to the page to assign seats or add additional traveler info. I've got another trip in EMS next week so I look forward to the nerve-racking experience of trying to check in so I don't lose my seat by the time I get to the airport!

Is it a glitch that Mint can't be booked with points? The other day it was available but now it is not even though seats are still for sale at the lower inventory bucket.

The whole revenue accounting/IT setup is a problem. The website freezes when it gets busy. Administratively, they book add ons like EMS in one stream, ticket revenue in another, and award travel in another. On a couple of occasions, when I have had to make changes, I ended up with three different people. No one person could handle all aspects of a single ticket once it involved things beyond just a revenue ticket. Pre check enrollees may recall that after they adopted the program, although digital smartphone boarding passes worked immediately, it took nearly half a year to get the IT system to accommodate printed boarding passes.:(

I like your perspective though not sure I agree about the E190s. I think the majority of them run through JFK and BOS. I also agree that senior management, and not just Robin Hayes, needs an overhaul in the near future to give this airline staying power.

Ive had this exact same issue. Soooo frustrating.

Latest IT bug....

I paid for an EMS seat (had an unassigned seat with no seat available at booking). When checking in I opted to pay for the EMS seat, entered my CC info and got a message saying:

"We were not able to assign you a seat, but your card was charged. Please print your receipt and see a Jet Blue crewmember at the airport for a seat assignment. Please do not attempt another online/kiosk check in to avoid being charged again. Thank you!"

Just great... they're going to give me one of those hidden EMS seats in the E-190!

Well, at least they're admitting that their site is clunky.

AKA the bulkhead. I noticed during my recent Austin trip that they open up one side of the bulkhead 24 hours prior.

My latest issue: I have 2 upcoming one way flights that JetBlue.com tells me I didn't book on their site. When in fact I did. Only issue I foresee will be the point calculation post flight.

Hi all. I booked a flight with Jetblue through their website 2 months ago. The flight is next week.

I've just realised that I've never received a confirmation email, or anything from them to acknowledge that the flight has actually been booked and ticketed. I'm a bit concerned - I definitely booked it and I can see the charge on my credit card statement. I rarely fly with jetblue but I'm sure I've always had some form of booking confirmation in the past. Is this a known bug/glitch?

Thanks!

There have been many issues with the website & that once happened to me. Having said that, I know my online account info and can check my flights there. If you're not able to see it via your JetBlue account (or don't have one), I'd call call JetBlue and speak with someone, just to make sure everything is good. Hopefully you can pull your conf# from your credit card statement, but if not they can get it from the day & flight#.

Good luck!

Website continually going back and forth between:

Flights available for sale through:
Oct. 29, 2016

and if I refresh a few times

Flights available for sale through:
Jan. 3, 2017

All browsers seem affected.

Went to website from Courtyard PC, logged in and could not print boarding pass. Error said it was not 24 hours before my flight but it was 3 hours before departure.
Tried all methods from last name, res number etc. had to go to airport and required human intervention.

Never got email from Jetblue 24 hours before to check in. Phone app showed the flight but check in button did nothing so I don't know if this was a website issue.

It's been very hit or miss for me. Sometimes it comes right through, sometimes there is a time delay and sometimes nothing at all.

If anyone is currently* having issues accessing the B6 website, make sure your URL starts with https:// rather than just http://. Normally the HTTP protocol connection is automatically redirected/rewritten to HTTPS, but it's failing today for some reason.

The shortcut I had on my shortcuts toolbar was the old non-SSL (HTTP) version.

* 24th April, 2016 @ 4:15pm EST

Their website is now officially garbage, and I just begrudgingly gave my business to AA instead. Tried to book a flight. Got an error message saying that "Reservations is currently undergoing maintenance." Called to try to book. Agent said that billing is separate and that she did not have the ability to waive the phone booking fee. (liar!)

So, I booked on AA instead. It's been a while since I've encountered such atrocious customer service from any airline.

This is incredibly annoying. The solution I found was to log out of my JB account, and then simply use my last name and the confirmation code to access my flight record. I can then change my seat.

B6 IT strikes again
 

This time, for the 30% promo. When I'm about to book, then it won't let me sign in (times out, or whatever). If I'm at the True Blue site, then it logs me off when I get to the promo page. So endless loop. The typical excuse is that the web traffic is too busy :rolleyes:

The bigger problem is getting credit for my flights. I'm still waiting for some flight to properly credit, and they actually refused to credit for a HA flight that I paid $1,200 for :rolleyes::rolleyes:

If they had halfway decent IT, believe me they will get a lot more business from me. Those at legacies should be thankful that their IT is not WN/B6 etc.

This happens with JetBlue Getaways packages as well, but seats cannot be changed once selected at booking. They count as a travel agent ticket, even though JetBlue is the travel agent. If I'm buying something from JetBlue, would it be unreasonable to expect a seamless experience?

As of today, I can't access my flight to PLS in November without getting an error and the site logging me out. Happens across multiple browsers. :(

I haven't flown B6 in years, but from reading this thread...

If I have a reservation that wouldn't appear on the website, then did for awhile, and now won't but appears fine in the app, is pretty much what I should expect?

No. I would call and have them fix it.