Jetblue's website consistently buggy?
#1
Original Poster
Join Date: May 2010
Posts: 72
Jetblue's website consistently buggy?
Anyone else have regular problems using Jetblue's website? Two weeks ago I couldn't login to my TrueBlue account for a few days because I kept getting errors that the page was redirecting in a way that would never complete. I thought it might be some browser settings, but I tried it in two other browsers with mostly stock settings and had the same problem. They seemed to have fixed that issue, but now I'm getting a similar issue if I try to search the help pages for any term, just takes forever and then times out on me.
And these aren't isolated incidents. There have been times in the past where I've gotten all the way to the last step of the booking process, and then had it fail and dump me back to the home page...and it did that repeatedly until I finally called to book my tickets. I feel like I get at least one error or time out almost every time I visit the site, and it's been that way for years. Is it just me?
And these aren't isolated incidents. There have been times in the past where I've gotten all the way to the last step of the booking process, and then had it fail and dump me back to the home page...and it did that repeatedly until I finally called to book my tickets. I feel like I get at least one error or time out almost every time I visit the site, and it's been that way for years. Is it just me?
#3
Join Date: Aug 2015
Location: NYC
Programs: Marriott Platinum, JetBlue Mosaic, Hilton Silver
Posts: 711
#6
Join Date: Dec 2004
Programs: Globalist, Marriott Plat, various sundry
Posts: 984
I tried to have my wife set up an account (so we could pool points together). Three attempts and we couldn't do so with the referral email.
Inaccurate updates on flight status and lack of account activity on the app are also issues.
Inaccurate updates on flight status and lack of account activity on the app are also issues.
#11
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,640
Looks like they're testing a new website. I can't say it's better, since nothing works.
Here's a screenshot of what it looks like
The front page works. The login page works. Nothing else works at the moment. None of the links in the top bar currently work, except for TrueBlue. Clicking TrueBlue sends me back to the old page, where it does not show me logged in. Attempting to log in from that page returns a page not found error.
The new front page has a window sizer script. If the window is resized too narrow, the page will convert to the mobile site.
There IS a Sign In/Join button on the top right next to TrueBlue, but it disappears after signing in.
I'm not a web developer, but do have an interest. The old website was based on an Adobe Dreamweaver template. The new one, to my untrained eye, looks like it might be the ubiquitous bootstrap template.
Here's a screenshot of what it looks like
The front page works. The login page works. Nothing else works at the moment. None of the links in the top bar currently work, except for TrueBlue. Clicking TrueBlue sends me back to the old page, where it does not show me logged in. Attempting to log in from that page returns a page not found error.
The new front page has a window sizer script. If the window is resized too narrow, the page will convert to the mobile site.
There IS a Sign In/Join button on the top right next to TrueBlue, but it disappears after signing in.
I'm not a web developer, but do have an interest. The old website was based on an Adobe Dreamweaver template. The new one, to my untrained eye, looks like it might be the ubiquitous bootstrap template.
Last edited by diburning; May 9, 2018 at 9:21 am
#15
Join Date: May 2017
Location: NYC
Programs: TrueBlue, Hyatt
Posts: 83
Looks like they're testing a new website. I can't say it's better, since nothing works.
Here's a screenshot of what it looks like
The front page works. The login page works. Nothing else works at the moment. None of the links in the top bar currently work, except for TrueBlue. Clicking TrueBlue sends me back to the old page, where it does not show me logged in. Attempting to log in from that page returns a page not found error.
The new front page has a window sizer script. If the window is resized too narrow, the page will convert to the mobile site.
There IS a Sign In/Join button on the top right next to TrueBlue, but it disappears after signing in.
I'm not a web developer, but do have an interest. The old website was based on an Adobe Dreamweaver template. The new one, to my untrained eye, looks like it might be the ubiquitous bootstrap template.
Here's a screenshot of what it looks like
The front page works. The login page works. Nothing else works at the moment. None of the links in the top bar currently work, except for TrueBlue. Clicking TrueBlue sends me back to the old page, where it does not show me logged in. Attempting to log in from that page returns a page not found error.
The new front page has a window sizer script. If the window is resized too narrow, the page will convert to the mobile site.
There IS a Sign In/Join button on the top right next to TrueBlue, but it disappears after signing in.
I'm not a web developer, but do have an interest. The old website was based on an Adobe Dreamweaver template. The new one, to my untrained eye, looks like it might be the ubiquitous bootstrap template.