New issue with True Blue ,anybody else?
#1
Original Poster
Join Date: May 2010
Posts: 5
New issue with True Blue ,anybody else?
According to Jetblue when you reach certain milestones in their miles you suppose to get bonuses.
Reach* Receive a bonus of
3,000 points 500 points
6,000 points 1,000 points
9,000 points 2,000 points
12,000 points 4,000 points
For every 3,000 points above 12,000 points
To be honest I am not sure if I got once after 3,000 or 6,000 points but I noticed that I did not get one after 9,000 points. When I reached more than 10,000 I called and spoke with rep. on True Blue line about it. She checked and said that I should get them, and she will sent email but it will take up to two weeks to get it. Now more than two weeks passed and I am now close to 12,000 miles and next statement should reach 12,000 and get 4,000 bones but I still did not get 2,000 for reaching 9,000. Is this just one time error or something else?
Reach* Receive a bonus of
3,000 points 500 points
6,000 points 1,000 points
9,000 points 2,000 points
12,000 points 4,000 points
For every 3,000 points above 12,000 points
To be honest I am not sure if I got once after 3,000 or 6,000 points but I noticed that I did not get one after 9,000 points. When I reached more than 10,000 I called and spoke with rep. on True Blue line about it. She checked and said that I should get them, and she will sent email but it will take up to two weeks to get it. Now more than two weeks passed and I am now close to 12,000 miles and next statement should reach 12,000 and get 4,000 bones but I still did not get 2,000 for reaching 9,000. Is this just one time error or something else?
#3
Join Date: Dec 2005
Location: NYC
Programs: SPG, AA, BA, CO, UA, US, B6, DL, Amex MR, HH
Posts: 1,009
If you look at what that * referred to in your cut/paste above, it spells out exactly which points qualify towards that running total:
*Calculated by multiplying the base airfare paid for a flight by three (3) points or, in the case of flight bookings on www.jetblue.com, multiplying such base airfare by six (6) points. Any and all other bonus points are excluded
#4
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,848
That should not have been a surprise. That was in the promo materials from the first day the new program was announced. The whole point of that bonus is to get people to spend more money with jetBlue not with AMEX.