Segment credit issues
 

Hi,
I'm an avid reader of the forum, and had a JB question. I try and fly JB frequently when the times/routes match up, however, since the turnover, i've had issues with my segments being credited to my account. I booked through Orbitz for Business back in February and have called JB customer service, and put through a "request for credit" claim three times now for the same segment.
Is there anything else I can do? I've already had to put through a second "request for credit" for another segment, and this is getting very annoying.

Thanks,

Noarbitrage

Call your local TV station and give an interview with tear-jerks-and-all how the "mean" JetBlue did not give you credit. :D

re: Segment credit issues
 

Ha ha ha! :o

Seriously though, as a business traveler, I do have a choice when it comes to travelling - if I want free tvs, I could travel on VA or if I want internet, DL. One of the few perks of business travel is the points, and if it's hard to accumulate the points, then I have other options.


Noarbitrage

Does your name on the ticket match your TrueBlue account exactly? And is the TB number on the BP when you board the flight? I haven't had too much trouble with the flights crediting correctly given those two parameters.

As for getting it fixed, well, are you submitting the requests a second time because you are told they were denied or because you aren't seeing the miles or something else?

What date and flight were you on?

I had manually requested the fix through the website, when that was denied, I called and the agent (who was very helpful) tried using a "zero" instead of an "Oh", but that got rejected, and auto requested a new request with the "Oh".

The name is not an exact match to my TrueBlue account, however, my last flight did credit appropriately with the slightly different name (think "Mike" instead of "Michael").

It was a flight 588 FLL - HPN on 1/22/10. I appreciate everyone's insight.

Noarbitrage

delete

At some point y'all are going to have to stop blaming everything on Sabre. After all, it was supposed to be the solution to all the problems, not cause more. Even more troublesome was Barger's comment on the quarterly conf call yesterday where he essentially said that they knew hold times were up and they were doing what they could but that they had no expectation of getting them back to where they were. They are going to be worse to some extent going forward and we're stuck with that. Sad, but that is what he said.

I am similarly waiting for some February credits for a round trip JFK-RDU. Due to a NYC blizzard, I flew on a different date; Whoever changed my reservation to the new date (done on the phone) didn't complete the job, and the folks at JFK who completed the re-ticketing lost the TB number when doihg the ticketing....the request to have credit on the original itinerary was rejected, so then they opened a request on the new itinerary which was rejected, but when they rejected it, they re-opened a request on the original itinerary which has been pending since 4/1....ping. pong. ping. thud.

All of this suggests that 30 days is NOT the max time for these things to go on...and images of competence do not exactly come to mind.

Thank you for responding
 

Thank you for responding . Its nice to here from someone on the inside.

On the bright side
 

At least he did not use the volcano as an excuse .:p

I have the same problem. Had a trip in early March BDA/JFK/SFO/JFK/BDA. Had to put in a request online in the TrueBlue section and after more than a month, they've now credited for the BDA/JFK then JFK/BDA points but have put "0" points for the JFK/SFO/JFK legs. Just opened another request. Likely they want me to give up on this but will keep putting in a request until I get a satisfactory answer on why no points for the longer legs. Also had purchased extra legroom seats for all sections which I think also should bring a few additional points. Got additional 100 points for each of legs I did receive points on so far.

Next trip in a few weeks time am booking American. Same route - let's see what headaches there!

Just to update this; my request for credits is now "open" for 45 days, and the family of requests is approaching 90 days pending/rejected/pending/rejected/open...
My regular weekend trips have started migrating to other airlines...and this is one of the reasons why!

AMEX TrueBlue Card
 

Does anyone know if by cancelling your AMEX JetBlue card and then re-signing up if you have the ability to regain the 10,000 points as a new customer? That would be a pretty sweet loophole :D

Generally, no. Most CC companies only issue the bonus once. Citi/AA used to be the best exception to that but even they finally wised up and stopped permitting the churning.